Worst customer care
Although the product is okay, but the customer service always plays the game between that team is different who handle this team is different who handle and they don’t have customer support, accept the email previously they used to be chat option call option everything they have just removed all and in the name of freebees they send you the pathetic item, and they also charge you for that like within a day, if you will place place any wrong shipment address or anything, they don’t change the order and for the next order, they charge you, haier, because they see you are already liking the product. Worst market playing tricks.
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GAGeetanjali agrawal
Superb products
The products are amazing and I am very much addictive to this company, also don’t miss the discounts, especially their gifts. Unique sugar worthy to purchase
GIgo iridj
worst app
I placed an order 10 days ago, but I still haven’t received it. I recently got an email saying that I was not available to pick up the order, which is completely false. I did not receive any call from the delivery partner, and no one came to my home.
Additionally, when I tried to check the order status in your app, my order is not even showing there. This is very disappointing. If you cannot handle your customers properly, you should not be selling products in the first place.
Additionally, when I tried to check the order status in your app, my order is not even showing there. This is very disappointing. If you cannot handle your customers properly, you should not be selling products in the first place.
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SShri_Y
Worst experience
Very worst experience with this app ordered something but not received my order yet trying to connect with customer care but no option to connect wid customer care nd no option for order cancellation nd no option for order tracking my paymnt has been stuck suggest not to order anything from this app
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Ttchandansingh
Bad experience
I had a very frustrating experience with the Sugar Cosmetics app. I placed an orders, and the amount was deducted three times, yet the orders never showed up in the “Orders” section. Despite the payment confirmation appearing on the app, there was no actual order placed.
To make things worse, there is no proper customer service—no way to contact them via call, and their support response is extremely slow. It’s really disappointing for a brand like Sugar to have such poor service. I need my refund immediately, but getting in touch with them is a nightmare.
If you’re thinking of ordering from this app, beware of payment issues and lack of customer support. Definitely not the experience I expected!
To make things worse, there is no proper customer service—no way to contact them via call, and their support response is extremely slow. It’s really disappointing for a brand like Sugar to have such poor service. I need my refund immediately, but getting in touch with them is a nightmare.
If you’re thinking of ordering from this app, beware of payment issues and lack of customer support. Definitely not the experience I expected!
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JJadefrom2045
