Worst customer care
Although the product is okay, but the customer service always plays the game between that team is different who handle this team is different who handle and they don’t have customer support, accept the email previously they used to be chat option call option everything they have just removed all and in the name of freebees they send you the pathetic item, and they also charge you for that like within a day, if you will place place any wrong shipment address or anything, they don’t change the order and for the next order, they charge you, haier, because they see you are already liking the product. Worst market playing tricks.
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Superb products
The products are amazing and I am very much addictive to this company, also don’t miss the discounts, especially their gifts. Unique sugar worthy to purchase
worst app
I placed an order 10 days ago, but I still haven’t received it. I recently got an email saying that I was not available to pick up the order, which is completely false. I did not receive any call from the delivery partner, and no one came to my home.
Additionally, when I tried to check the order status in your app, my order is not even showing there. This is very disappointing. If you cannot handle your customers properly, you should not be selling products in the first place.
Additionally, when I tried to check the order status in your app, my order is not even showing there. This is very disappointing. If you cannot handle your customers properly, you should not be selling products in the first place.
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Worst experience
Very worst experience with this app ordered something but not received my order yet trying to connect with customer care but no option to connect wid customer care nd no option for order cancellation nd no option for order tracking my paymnt has been stuck suggest not to order anything from this app
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Bad experience
I had a very frustrating experience with the Sugar Cosmetics app. I placed an orders, and the amount was deducted three times, yet the orders never showed up in the “Orders” section. Despite the payment confirmation appearing on the app, there was no actual order placed.
To make things worse, there is no proper customer service—no way to contact them via call, and their support response is extremely slow. It’s really disappointing for a brand like Sugar to have such poor service. I need my refund immediately, but getting in touch with them is a nightmare.
If you’re thinking of ordering from this app, beware of payment issues and lack of customer support. Definitely not the experience I expected!
To make things worse, there is no proper customer service—no way to contact them via call, and their support response is extremely slow. It’s really disappointing for a brand like Sugar to have such poor service. I need my refund immediately, but getting in touch with them is a nightmare.
If you’re thinking of ordering from this app, beware of payment issues and lack of customer support. Definitely not the experience I expected!
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First experience worst experience
I always order from nykaa or myntra and never faced such issue that i faced with sugar brand directly…. Crayon lipstick 15 stephanie plum was out of stock on all other platforms and saw it available on sugar app so Ordered a set of 3 mini crayons from which recieved only 2… The product which was unavailable everywhere else was only missing i.e 15 stephanie plum… So its 200% the sugar app guys have done it on purpose as the product is out of stock and they sent 2 products only…. Worst experience I would say never ordering again from here…
U guys should stop delivering products directly if ull are not able to manage…. Sad experience
U guys should stop delivering products directly if ull are not able to manage…. Sad experience
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Mostly all items are always out of stock
I have purchased and liked various products and like to reorder them but I am observing since many months those products are just out of stock and never restocked. There are very less options to purchase most of the items are all out of stock
Also , there is a bug in the app , clicking on sugar play takes to a complete new homepage which is fine but there is no back option to main homepage
Also , there is a bug in the app , clicking on sugar play takes to a complete new homepage which is fine but there is no back option to main homepage
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My product was not delivered
I had ordered compact but it was not delivered to me and twice they said that delivery attempt failed. I contacted customer care and they did not even attempt to solve my problem. They did not even take the responsibility. Hence, while ordering avoid paying online and I will suggest to use another app.
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Customer service
This brand might be the best brand having such a good helping staff members I have come across so far they help u with each step
The person assisted me was Shruthi and she was so sweet and nice and helped me with all my confusions and was very patient throughout
I am very glad thank you for helping!
The person assisted me was Shruthi and she was so sweet and nice and helped me with all my confusions and was very patient throughout
I am very glad thank you for helping!
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Quality product
Somehow I stumbled upon Sugar's website the other day and noticed an offer galore there which we don't find on Nykaa. Probably coz may be its their own channel or something.
Product review and customer feedback
Amazing sales and deals… Great products at pocket friendly prices… smooth and simple app interface hence easy to use… on time delivery… responsive customer service… overall great shopping experience recommended to anyone who prefers online shopping
Good quality
The products available on the site are of good products!
Download this app!
Sugar cosmetics is one of the best makeup brands to exist! Everything is pretty affordable and it does not affect my skin as well. I would highly recommend this to everyone :)
Amazing products and great Service
Amazing products. Tried this app multiple times and it impressed me each and every time. Will surely be coming back to Sugar products!
product review
I got all my products on time and were in perfect shape , i haven't use great product like this before
Sugar Costmecs
This is one of the best makeup brands for your professional needs due to its quality and affordability. With outstanding services, you can rely on Faces Canada for all your professional needs.
ayana nagar
I just loved all the sugar products I purchased and I cannot stop purchasing the products because they have very good offers running all day. I’ll continue shopping with sugar in more and more day coming
Sugar love
Totally loved the product. It was long lasting creamy and also waterproof. I would recommend people to buy this product and I also appreciate their products.
Sugar cosmetics
I have been using sugar cosmetics from quite a while now and I can surely say that is has the most genuine and amazing products.
Sugar reveiw
I just loved all the sugar products I purchased and I cannot stop purchasing the products because they have very good offers running all day. I’ll continue shopping with sugar in more and more day coming
