Not Lush
Stuff
Unable to make payment
Trying to make a payment to an existing recipient from SumUp app
It asks me to verify
When I click on verify
I receive a notification
When i click on notification
It takes me to the app but nothing to approve
It sometimes stays on the verify page and can’t progress to pay
It asks me to verify
When I click on verify
I receive a notification
When i click on notification
It takes me to the app but nothing to approve
It sometimes stays on the verify page and can’t progress to pay
Worst company around
Worst company around had set up a account both personal and buisness to carry out day to day transactions had a client pay in a deposit and had money sent from my parents was using it for around 2 days then went to fill up my van and never had any cash available when looking at my bank they had paused all incoming transactions and left me stranded allday on a Sunday with no access to money then they hide behind we are trying to verify payments this could take 1-3 days they are a joke you take to ao and cannot reach anyone as soon as I get my money back I’m going elsewhere
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Don’t recommend this app
I signed up for this app and completed the verification process. I was then asked to complete the verification again and was told it could take up to 3 days. It has now been much longer, and I’m still waiting for the verification to be completed.
Today I received my first payment from a client, but I’m unable to withdraw the money because my account is still under verification. I genuinely don’t understand how you can allow customers to receive payments while at the same time preventing them from accessing their money because of an unfinished verification process.
I’ve contacted customer service several times, but unfortunately the answers I receive are mostly generic and don’t actually resolve any of my questions or explain what I should do.
This has been extremely frustrating and stressful. The idea behind the app is good, but the verification and customer service experience has been very disappointing.
Today I received my first payment from a client, but I’m unable to withdraw the money because my account is still under verification. I genuinely don’t understand how you can allow customers to receive payments while at the same time preventing them from accessing their money because of an unfinished verification process.
I’ve contacted customer service several times, but unfortunately the answers I receive are mostly generic and don’t actually resolve any of my questions or explain what I should do.
This has been extremely frustrating and stressful. The idea behind the app is good, but the verification and customer service experience has been very disappointing.
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Support
Support is very poor, I have been waiting six days for an issue to be resolved, chat can’t fix it and no option to speak with support on the phone.
Very disappointed
Very disappointed
