My Dr is who recommended Sunnyside
Disappointed by the Lack of Communication
My physician recommended that I try the Sunnyside App and Sunnyside Med program to help me reduce my alcohol consumption. She specifically discussed naltrexone with me and felt it could be a helpful option. I was particularly interested in Sunnyside because I liked the idea of combining medication with the coaching and support offered through the program.
I completed the medical intake form and was subsequently notified that I had been denied. I understand that not everyone will qualify for a medication or telehealth program, and I absolutely respect that a medical provider needs to make that determination. My frustration is with what happened afterward.
When I tried to access the link that was supposed to provide additional information about the decision, I received a message saying, “Sorry, we couldn’t find that page.” I then called the contact number, but the person I spoke with couldn’t provide any information about why I had been denied. I also messaged my Sunnyside coach, who confirmed that I had been denied but was unable to provide any additional details.
For a program involving prescription medication and medical screening, I think patients should receive a clear explanation of the decision or at least have a way to communicate with the medical provider who reviewed their intake information. Simply being told that you were denied, followed by a broken link and support representatives who cannot provide additional information, is frustrating and disappointing.
I get bloodwork every three months and am under the regular care of my physician. I have an appointment with her tomorrow and will discuss naltrexone with her directly, so fortunately I have another avenue for treatment.
I really wanted to use Sunnyside because I liked the idea of having the medication combined with the app, coaching, and ongoing support. Unfortunately, the lack of communication and transparency surrounding the medical review process has left me very disappointed with the experience.
My physician recommended that I try the Sunnyside App and Sunnyside Med program to help me reduce my alcohol consumption. She specifically discussed naltrexone with me and felt it could be a helpful option. I was particularly interested in Sunnyside because I liked the idea of combining medication with the coaching and support offered through the program.
I completed the medical intake form and was subsequently notified that I had been denied. I understand that not everyone will qualify for a medication or telehealth program, and I absolutely respect that a medical provider needs to make that determination. My frustration is with what happened afterward.
When I tried to access the link that was supposed to provide additional information about the decision, I received a message saying, “Sorry, we couldn’t find that page.” I then called the contact number, but the person I spoke with couldn’t provide any information about why I had been denied. I also messaged my Sunnyside coach, who confirmed that I had been denied but was unable to provide any additional details.
For a program involving prescription medication and medical screening, I think patients should receive a clear explanation of the decision or at least have a way to communicate with the medical provider who reviewed their intake information. Simply being told that you were denied, followed by a broken link and support representatives who cannot provide additional information, is frustrating and disappointing.
I get bloodwork every three months and am under the regular care of my physician. I have an appointment with her tomorrow and will discuss naltrexone with her directly, so fortunately I have another avenue for treatment.
I really wanted to use Sunnyside because I liked the idea of having the medication combined with the app, coaching, and ongoing support. Unfortunately, the lack of communication and transparency surrounding the medical review process has left me very disappointed with the experience.
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Texts
Use your throwaway number when you sign up. They’ve harassed me every week for years. They won’t stop texting. Plus, it didn’t work. I went to AA and am now sober 2.5 years. Skip the app and quit wasting years. Cut straight to AA!
Very useful app
This App is easy to use. Prompts keep you on track daily. It is easy to set goals and keep track of your progress. It’s been very helpful for me.
Great Customer Service
The app is really cool. It wasn’t something I felt like I could use at the time but would recommend. I was charged the membership fee without being aware and when I reached out to Customer Service, they refunded me completely!
Downloader Beware!
I wish I had read some of the reviews here beforehand.
I deleted the app shortly after downloading because I couldn't afford a subscription. Thought that would be the end of it, but nope! For weeks after I was spammed with texts asking why I didn't complete my account, with one representative going as far as to sign me up for a "free trial" without my consent. Texting "STOP" to these messages didn't work, and even after going on their website to delete the account I am still recieving texts and emails advertising a medication I have absolutley zero interest in taking. Ridiculous.
These pushy marketing tactics are not only annoying but also distinctly predatory. Do better.
I deleted the app shortly after downloading because I couldn't afford a subscription. Thought that would be the end of it, but nope! For weeks after I was spammed with texts asking why I didn't complete my account, with one representative going as far as to sign me up for a "free trial" without my consent. Texting "STOP" to these messages didn't work, and even after going on their website to delete the account I am still recieving texts and emails advertising a medication I have absolutley zero interest in taking. Ridiculous.
These pushy marketing tactics are not only annoying but also distinctly predatory. Do better.
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Bad Business Model
I had used this app a while back and they had a monthly subscription option—fairly priced and worth it to try out for a bit. Their new business model is not cool to only offer a $99 yearly subscription or a $299 premium yearly subscription…especially when I saw a reply on a previous review offering someone a monthly option if they email them directly. If that is someone you offer, it seems almost predatory to make the only options yearly subscriptions and after a trial goes to the MOST EXPENSIVE option. 😥
Now they have a free trial that I, and I admit should have paid more attention, just found out after doing the trial turns automatically into a $299 yearly subscription. I didn’t cancel the trial in time but thought it was the monthly plan it used to be, then got a notice from my bank of a declined transaction of $299. I immediately cancelled the subscription and contacted the app developers right away. Because it was through the app store they cannot do anything about it. Now because I do not have $300 in my account and cannot afford to deposit that much to be taken out and wait for Apple to refund me…which after waiting for the transaction to get out of pending status and then issue a refund (which the Apple rep did offer me) could end up totaling 7+ business days (so potentially 9+ actual days)…I am essentially locked out of using my Apple account to download even free apps until I can afford to have that money come out of my account.
People struggling with substance use are not all rich. While part of this is apple’s system in which they cannot reverse a pending charge…I can’t help but think how this is a largely inconsiderate business model. If you want to help people, I suggest allowing them to pay for your app by the month or even quarter in an upfront manner. And if you really cannot offer that, at least have it default after a trial to the $99 yearly option. Yall have to know people forget to unsubscribe to free trials…and after receiving 36 text messages from yall in a 8 day period, during which I had to opt out once…still kept getting messages, then opt out a second time for them to finally stop…a simple reminder text that your free trial is expiring and you will be charged $299 maybe would have been a nice feature.
Unfortunately when you have to choose between paying $299 for an app or paying you legally required car insurance or rent to not be evicted, you have to choose those actual necessities. So I guess hopefully in 3-4 weeks when I can manage to have $299 held up for 7-9 days I can finally do things like download free apps on my phone…
It really bothers me that you offer people who are upset about your costs options to do a monthly subscription, but not the decency to offer it people who want to try your app and instead leave the option be to default to $299 yearly models. This has put me in a tough spot.
Now they have a free trial that I, and I admit should have paid more attention, just found out after doing the trial turns automatically into a $299 yearly subscription. I didn’t cancel the trial in time but thought it was the monthly plan it used to be, then got a notice from my bank of a declined transaction of $299. I immediately cancelled the subscription and contacted the app developers right away. Because it was through the app store they cannot do anything about it. Now because I do not have $300 in my account and cannot afford to deposit that much to be taken out and wait for Apple to refund me…which after waiting for the transaction to get out of pending status and then issue a refund (which the Apple rep did offer me) could end up totaling 7+ business days (so potentially 9+ actual days)…I am essentially locked out of using my Apple account to download even free apps until I can afford to have that money come out of my account.
People struggling with substance use are not all rich. While part of this is apple’s system in which they cannot reverse a pending charge…I can’t help but think how this is a largely inconsiderate business model. If you want to help people, I suggest allowing them to pay for your app by the month or even quarter in an upfront manner. And if you really cannot offer that, at least have it default after a trial to the $99 yearly option. Yall have to know people forget to unsubscribe to free trials…and after receiving 36 text messages from yall in a 8 day period, during which I had to opt out once…still kept getting messages, then opt out a second time for them to finally stop…a simple reminder text that your free trial is expiring and you will be charged $299 maybe would have been a nice feature.
Unfortunately when you have to choose between paying $299 for an app or paying you legally required car insurance or rent to not be evicted, you have to choose those actual necessities. So I guess hopefully in 3-4 weeks when I can manage to have $299 held up for 7-9 days I can finally do things like download free apps on my phone…
It really bothers me that you offer people who are upset about your costs options to do a monthly subscription, but not the decency to offer it people who want to try your app and instead leave the option be to default to $299 yearly models. This has put me in a tough spot.
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Wonderful
Sunnyside gives you a nonjudgmental platform to help control your drinking journey. You have daily accountability for goals that you set with support from a community or a coach if needed or wanted. It was exactly what I needed when I began 3 years ago. Sunnyside improved the quality of my life.
Cut back
I’ve been able to cut my drinking probably by 75% since using Sunnyside and naltrexone
Amazing resource
This is the only app that has actually helped me get results and stick to my plan to drink less. Thank you SS!
Nannyberry
When I first started, Sunnyside, I was averaging about 2 1/2 drinks a day on holidays. Now my every day drink total is between four and seven drinks per week. I get excited about the challenge of skipping drink days. And now when I report on Dry days, I get a huge degree of satisfaction. I no longer feel like I have to drink every day. But I do enjoy my glass of wine with dinner or a margarita in the evening. I recommend Sunnyside for people who really need to just “knock it off” but don’t want to quit completely!!🙏
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Impossible to unsubscribe
Do not join this program ! While it was useful for a few months a few years ago, it has been impossible to get rid of them. First I couldn’t cancel my paid membership until my renewal date so I paid for services I wasn’t using. And they continue to send spam texts selling medication I neither want nor need. No matter how I block and report them the sales spam continues to arrive. I can only conclude that this is a fraudulent grift and if you actually need help controlling your drinking you are better off going elsewhere for support.
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Alcohol
I do not drink any alcohol and quit smoking in 1992.
Leave me alone!
I quit the account, deleted the app, begged them to lose my details and I still receive daily harassment from Sunnyside. Sure, you can quit alcohol, but apparently, there is no way to quit this app or their daily SMS.
In app tour is broken
Your in app tour is broken, I literally can’t use the app. It breaks and shuts down the app after the 4th step. Please fix!!!!
Effective but
I don’t care for the reminders that pop up on my AppleCar Play for everyone in the car to see I use an alcohol moderation app. That’s my bizz. Second, need a lite version for about 20 bucks per year that excludes the support people. I just want to track my consumption to stay honest. 3) the prompts are rarely helpful, I’m like the thousands of members that disregard the prompt and and free lance whatever we want to get off our chest, like how hard it is to give up social lives and friends while reducing or quitting alcohol.
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Sunnyside Is Super Helpful!
I love Sunnyside! I am on my third year of using the app. It has helped me feel more in control of my drinking and I still appreciate the daily reminders to help me stay on track with my goals!
Solid app but always breaks
I love the idea of this app but it’s so annoying how often it opens to a blank screen.
$299 a year is insane
After the free trial, everything in the app is fully disabled and all it does is give you a prompt that says, "Tap below to reactivate your Sunnyside subscription for $299.00/year." There's a "Reactivate Now" button and you can't even access your account or the app settings! There is no option to sign up for a cheaper plan or even review your progress. This is really predatory and I would never recommend this app to someone trying to cut back. It's advertised as $99/year, yet there's actually no way to sign up for that plan and there is no monthly option. Very scammy.
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Accountability without the pressure
Genuinely enjoy using the app- the integration with text messaging makes it really easy to use. I set a goal and have been tracking everyday for over a year now. It helps to be more mindful about habits.
Works
I joined this group in June 2026. It was phenomenal at first! I thrived and cut my drinking by 90%!
