App freezes after choosing ticket
Every time I open my app and tap to select a ticket I have to restart the app in order to make it work.
Right idea
Mostly, my problem is that the login doesn’t work reliably on iPhone. The app regularly loses my login, resulting in having to sign in and “transfer” my purchased tickets from “another device.” Google friends don’t seem to have the issue.
App frequently softlocks when trying to activate a ticket, requiring me to kill the app and start it back up to show my ticket.
The real-time indicators for the trains are unreliable. Good idea, but if it’s not reliable it is not useful.
And the notifications that let you know about service issues disappear forever when you try to view them.
I like SunRail and I like the feature set of the app, but I wish it was a little better at what it does
App frequently softlocks when trying to activate a ticket, requiring me to kill the app and start it back up to show my ticket.
The real-time indicators for the trains are unreliable. Good idea, but if it’s not reliable it is not useful.
And the notifications that let you know about service issues disappear forever when you try to view them.
I like SunRail and I like the feature set of the app, but I wish it was a little better at what it does
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Room for improvement
The app needs some love and attention. You will get notifications of train delays but when you open the app, you cannot see the notifications. You actually have to go out to the website to see them. If they do any work at all behind the scenes, the app loses your tickets and will tell you that they exist on another device and ask you if you want to retrieve them. This happened for weeks recently. The app is functional most of the time, it just needs a little love to be great.
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“unable to access the app”
I can’t turn off notifications, as in other apps. Deleted the app and I still get notifications. When I click on the notification I get the message “unable to access…”. When I attempt to reinstall the only option is “Open”. When I click open Im right back to unable to access. I need to scrub this app. Searching for options.
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Lost my passes twice
I would lose all the unactivated passes. Purchased two passes and used one. The other one I left in activated and lost that one the next day. This happened twice already.
Poor experience
It hangs lots
Tickets & Trip Planning
I love that I can buy my tickets and preview my train schedules to and from my destination.
Great if and when it works
I regularly can’t access my monthly pass. I almost got kicked off because of it. It only works about 1/3 of the time.
Convenient
It’s so convenient to purchase SunRail tickets on this app. Love it. 🙂
Thank You SunRail!!
It’s always a pleasure!! The staff are great!! Polite and kind!! We would ALL love to utilize services on the weekends!! Come on!! Please give it a shot!!
Logs me out
It logged me out all the time. Then when I try to log back and it tells me the app is not working or it’s been disabled. I will buy a ticket for my son and when he looks on his app under under the same account it does not show up.
Reliable
Always on time. Clean and comfortable.
Great option
I love taking the SunRail to & from work daily. Not only does it save me time, but money & wear on my car. I buy a monthly ticket for the discount so I save even more money!! Definitely beats sitting in traffic during rush hours!
Convenience
Needs to run on weekends
New Sunrail App
I really like the new Sunrail App. It is so much easier to purchase my monthly pass on it and also to get notifications if the trains are running late and events that SunRail will be providing train service.
Not convenience or useful
I need you guys to figure it out. I have my entire family’s physical cards loaded onto my online account. It does not show on the app. A transit app is functionally useless if you can’t just open it up and see your fare cards immediately. I shouldn’t have to navigate to a browser and login with my email to see the amounts on them and then back out to the app which still shows nothing. It’s also not easy to transfer amounts from the old sunrail cards. The option is not obvious at all. It can’t be this hard to make a simple app that works. People do it all the time.
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Thank You SunRail!!
It’s always a pleasure!! The staff are great!! Polite and kind!!
We would ALL love to utilize services on the weekends!! Come on!! Please give it a shot!!
We would ALL love to utilize services on the weekends!! Come on!! Please give it a shot!!
Cumbersome if on the phone.
Showing my ticket while on the phone is cumbersome.
Can’t login
Same as others have mentioned. Downloaded app from Apples store to iPhone 15 Pro Max. Mobile app uses an email address versus web sites’ user name. So, authentication fails every time for me. Uninstalled for now and I’ll be doing plastic card.
Impossible to login
I have a SunRail account already, but it uses a username. Of course this app only supports logging in via email, so I can’t use my existing account.
I created a new account using my email and now I can use the app, but can’t link my existing SunCard.
I also got an email thanking me for registering and pointing me to the website, which only allows you to login with your username. I can’t even login with my email and password that I just created. Worthless app.
I created a new account using my email and now I can use the app, but can’t link my existing SunCard.
I also got an email thanking me for registering and pointing me to the website, which only allows you to login with your username. I can’t even login with my email and password that I just created. Worthless app.
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