App issues
I have used this app for awhile now and never had issues but recently I can’t see any of my account information or transactions.
Online app is a frustrating waste of time.
I don’t live in ABQ; I don’t think I’ve ever once completed an online transaction with the current app, which means having to drive to the nearest branch to complete the transaction with a live human teller. The tellers are always very friendly, no matter which branch; but the app is a useless waste of time and a huge irritation. MDoesn’t “SUNWARD” know anyone who can fix that worthless online banking app? Perhaps a better question is: will anyone ever read my whiny note? 🤪
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Can’t transfer money between accounts
I’m no longer able to transfer money between accounts. I’ll try web but this is very inconvenient now
Not color blind!
The app logo was updated! That is the worst colors for an I have ever seen! Who’s going to notice it? Nobody! Hire someone that’s not color blind!😝
Fixed
Works fine now
Crashing
It’s always super convenient not being able to see how much money You have this app is always just not working.
Slow doesn’t load
👎🏽👎🏽👎🏽👎🏽👎🏽
Scam
Sunward credit union are Fraudulent in their dealings I opens my account with the membership fee paid and I added money from my chase and immediately the money got removed from my bank they disabled my account I called and I was told it was on review over a week now you people are thief stealing money I should have noticed when you’ll ach transfer was second day delivery which should be 2-3 days you people are scamming people
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Love it But….
I want to start by saying how much I appreciate your service so far—your team has been incredibly helpful and friendly, and that has made a great impression on me.
The Sunward app is excellent as well. It includes everything I need, like member-to-member transfers, Zelle, and clear, easy-to-read balances. Overall, the digital experience is top-tier.
That said, I’d like to offer some feedback regarding shared branching access. As an out-of-state member—and with Sunward being open to anyone through association membership—I feel the current policy of allowing only two free shared branch visits before incurring fees is a bit restrictive.
I personally don’t visit branches often, but knowing that I can access a shared branch when needed brings peace of mind. Limiting access to just two visits seems too tight, especially for those of us outside your core service area. For comparison, Ent Credit Union in Colorado allows six shared branching visits before fees apply, which feels more reasonable and manageable.
I’d love to see Sunward consider revising this policy to allow at least five free shared branching visits, if not more. It would greatly enhance the overall experience for out-of-state members like myself.
Thank you again for the great service so far. I look forward to seeing Sunward continue to grow and improve.
The Sunward app is excellent as well. It includes everything I need, like member-to-member transfers, Zelle, and clear, easy-to-read balances. Overall, the digital experience is top-tier.
That said, I’d like to offer some feedback regarding shared branching access. As an out-of-state member—and with Sunward being open to anyone through association membership—I feel the current policy of allowing only two free shared branch visits before incurring fees is a bit restrictive.
I personally don’t visit branches often, but knowing that I can access a shared branch when needed brings peace of mind. Limiting access to just two visits seems too tight, especially for those of us outside your core service area. For comparison, Ent Credit Union in Colorado allows six shared branching visits before fees apply, which feels more reasonable and manageable.
I’d love to see Sunward consider revising this policy to allow at least five free shared branching visits, if not more. It would greatly enhance the overall experience for out-of-state members like myself.
Thank you again for the great service so far. I look forward to seeing Sunward continue to grow and improve.
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Terrible tech
Awful mobile app. Cant perform simple tasks like paying a mortgage. Says it’s pending for 24 hours then disappears like it never happened. Was promised a month ago it would be fixed but here we are still dealing with same issues
Terrible app after switching from SLFCU.
Login doesn’t work and can’t access online statements. And when you contact the bank they take no responsibility to try and understand the problem saying it works fine for them and tell you to either go to the laptop browser version or try to reinstall. Take responsibility!
??
Why isn’t there a “forgot username” option
.
You guys should interpret a black theme to the app like every other app🤷🏽♂️
Never Worked
I created an account with Sunward in November. Not one time has the app opened for me. I have deleted and reinstalled multiple times, as well as restarting my phone. Please help
Sunward
I love the app it’s so helpful but as of lately it has not been allowing me access to Zelle
Terrible
I can’t open a Zelle account and it’s nonsense
👎 Name Change
Sandia Laboratory Federal Credit Union carried with it a certain prestige in the name. This name change to Sunward is just awful. The fact that members weren't made aware of the name change until it was already a done deal is what really gets to me. I've had this account for almost 30 years and am seriously considering closing my account and moving everything to USAA. Seriously disappointed with SLFCU.
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Dark mode
Can we get a dark mode please?
Cannot log in
In the past, this app has been very nice to use. Recently, the Cloudflare garbage that has shown up prevents me from logging in to my account. It just spins forever. And tapping on the "report a problem" link asks me to consent to send "data" to Cloudflare without showing me exactly what will be sent (Would it send my account name or password? I have no idea. I have no intention of finding out even if they are contractually obligated not to abuse it.)
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Bug fixes
Your app won’t even let me access any of my accounts to make a payment and just got late fee interest for your app that don’t work should definitely fixed it cuz it’s big money loss at the long term that you guys won’t pay back
