Used to be good
Was a fabulous app until recently you can’t even access the app it’s just stuck on the app logo screen and doesn’t go to the log in page
Mostly great
Being able to monitor elderly cats food intake is an absolute game changer and provides a lot of peace of mind when away. That said, I find the app a bit flaky. Currently, for example, I can’t make any changes in it, like zero-ing the bowls or adjusting the target amounts of food. Obviously a bug somewhere, hopefully a fix will come soon. On the whole though, a wonderful product
Show more
A great app and cat flap
This app is very good. However I think one small improvement that would make it 5 stars would be the addition of an automatic curfew setting based on sunset.
A bit like the hive app, where you can set lights to come on at sunset or 20 minutes before. It would be great if the cat flap could automatically adjust its curfew throughout the year.
For example, you could set the cat flat to lock 1 hour before sunset, and the time would automatically adjust as sunset gets earlier or later throughout the year. That way, you wouldn’t have to keep changing the curfew manually.
I think this would be a great addition to the app.
A bit like the hive app, where you can set lights to come on at sunset or 20 minutes before. It would be great if the cat flap could automatically adjust its curfew throughout the year.
For example, you could set the cat flat to lock 1 hour before sunset, and the time would automatically adjust as sunset gets earlier or later throughout the year. That way, you wouldn’t have to keep changing the curfew manually.
I think this would be a great addition to the app.
Show more
Curfews & ease of use
The hub is often offline and hard to update a curfew. Also- frustrating that you cannot give each individual pet a different curfew.
Made my cat’s life so much better
Absolutely amazing product! This cat flap has genuinely changed both my cat’s life and mine. She now has the freedom to come and go whenever she wants, which makes her so much happier and more independent.
For me, the biggest difference is the peace of mind. I no longer have to worry about whether she’s stuck outside or waiting at the door to get back in. She can go outside and explore when she wants, then come back inside whenever she feels like it.
It’s honestly one of those products you don’t realize how much you need until you have it. Seeing how much freedom it has given my cat while making my life so much easier has been amazing. I absolutely love it and would highly recommend it to any cat owner!
For me, the biggest difference is the peace of mind. I no longer have to worry about whether she’s stuck outside or waiting at the door to get back in. She can go outside and explore when she wants, then come back inside whenever she feels like it.
It’s honestly one of those products you don’t realize how much you need until you have it. Seeing how much freedom it has given my cat while making my life so much easier has been amazing. I absolutely love it and would highly recommend it to any cat owner!
Show more
Almost perfect
I love the sure cat flap connect. The app is very good allowing you you to know what’s going on back at home when you are away. It generally works very well but I wish there was a quick action to override a curfew to allow a cat out when required.
Unstable link to wired WiFi
Just don’t understand why the ethereal wire connection is unstable at times which makes it frustrating to keep resetting etc. on most days it works fine hence 3 star.
does the job if you’re lucky enough for the app to work
fine, but sometimes glitchy, unresponsive. terrible design, overly complicated, hard to use, slow.
Great app
All app features work well. Only issue we have has is non app related, Sometimes signal can be weak because of device placement.
Terrible tech support who doesn’t understand technology
I used to love these and recommend them to everyone. Not anymore. All 3 feeders stopped working and I got stuck talking to a tech support guy who clearly doesn’t understand technology. Buy Petlibro instead.
I have 3 Connect feeders. One for each cat. The scales aren’t perfect and I’ve always had small issues from time to time. Annoying for the price, but they got the job done. All of a sudden yesterday, all 3 of my feeders stopped working. None of them will open when the cats try to eat. Tried resetting them, but that didn’t actually reset them. Tried deleting one to re-add the feeder, it won’t connect to the hub even though it’s online. Called support for help, and after repeating the issue several times, I was told that the sensors on all 3 feeders stopped working. All at the same time. The chances of that happening are so rare. When I asked how that explains why the 3rd one won’t connect to the hub I was told the same sensors for the microchips send signals to the hub. That’s not how it works but the guy refused to believe me. Whatever issues is happening is software, but I was basically told all 3 feeders went faulty at the exact same time and they couldn’t help me. My units are less than 4 years old. I guess I’ll just have to manually feed my cats until the new Petlibro feeders release because I’ll be switching companies.
TL:DR - software malfunction happened making 3 feeders stop working. Was blamed on the sensors and told they couldn’t help.
I have 3 Connect feeders. One for each cat. The scales aren’t perfect and I’ve always had small issues from time to time. Annoying for the price, but they got the job done. All of a sudden yesterday, all 3 of my feeders stopped working. None of them will open when the cats try to eat. Tried resetting them, but that didn’t actually reset them. Tried deleting one to re-add the feeder, it won’t connect to the hub even though it’s online. Called support for help, and after repeating the issue several times, I was told that the sensors on all 3 feeders stopped working. All at the same time. The chances of that happening are so rare. When I asked how that explains why the 3rd one won’t connect to the hub I was told the same sensors for the microchips send signals to the hub. That’s not how it works but the guy refused to believe me. Whatever issues is happening is software, but I was basically told all 3 feeders went faulty at the exact same time and they couldn’t help me. My units are less than 4 years old. I guess I’ll just have to manually feed my cats until the new Petlibro feeders release because I’ll be switching companies.
TL:DR - software malfunction happened making 3 feeders stop working. Was blamed on the sensors and told they couldn’t help.
Show more
Curfew is Irritating
The curfew facility is really annoying. The start time and end time is reset to the default of 00:00 to 00:02 each time the curfew is changed and applied. Why not remember the time of the last curfew and use that for next time?
Amazing product from an amazing company
I can’t fault the products or the company. The cat flap is so convenient and helps us to know exactly what’s happening at home when we’re not there, it helps us to monitor the cats movements through day and night and we’d be lost without it. Every single time we’ve asked for anything Sure Petcare have gone above and beyond to help. Highly recommended
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Show more
Software needs a little work
It sometimes does not record the times our animals come in and out accurately and sometimes it misses them entirely. Other than that we love it.
Problems since update
It appears that since the latest update I have lost the ability to update my cats location to inside/outside. Also all ways of locking and changing curfews etc. terrible service.
Cat flap connect app
The function of the cat flap is perfect but to the app developers PLEASE include a dark mode with better contrast. Pale grey writing on a bright white background is nearly impossible for ageing eyes to see.
It’s great
Great being able to know my cats are inside at night or whenever we need. We have two kittens and an older cat. The older one is allowed to go out at night though as it is what he has always been use to. Unfortunately you can’t have specific automated settings for each cat. So our best option is to have it open, then manually lock or unlock for the kittens at night and morning. We have emailed the company and they said we needed the sureflap connect hub, so we got that but that still doesn’t do the programming we require. So there is room for improvement, otherwise we have got use to our current routine
Show more
Obsolete Wi-Fi system?
The catflap itself works well, but the communication between the catflap and the ridiculous cat eared hub is poor in our house, even though they are in adjacent rooms and only 10 m apart.
And why does the hub have to be connected to the router by a cable in this day and age? Not everyone has their router near the catflap!
And why does the hub have to be connected to the router by a cable in this day and age? Not everyone has their router near the catflap!
Show more
Brilliant
I love this! It sets a curfew and tell me when they go out. Although it doesn’t tell me when they come in; which is rather inconvenient. I am not sure if it’s something I need to set up?
Super usedul
I need to monitor my cats water intake due to a medical condition and Felaqua is super helpful. I used to have a water fountain that was good in terms of moving the water which encourages cats to drink but did not like the fact that it is just circulating the same water that gets slimy (full of saliva). Fealqua is supplying fresh water from the bottle thatbis upside down and cats love it. And it measures the amount drunk by mililitre. It also sends you reminders to change the water. It is a brilliant product and the app works seamlessly.
Show more
Works ok
Disappointed there’s no widget. Would be good to see at a glance which cats are in and which are out.
