Not intuitive/hard to navigate
The app has too much happening, and not enough at the same time. It makes communicating with your provider harder and more confusing then it needs to be
- for example, for virtual visits they require you to E- sign documents and say it in the app several times. However they don’t have the documents ready to e-sign.
- (pregnancy/OBGYN specific) they send tedious reminders for appointments, but give no context in those reminder prep notifications what the appointment will cover.
- for example, for virtual visits they require you to E- sign documents and say it in the app several times. However they don’t have the documents ready to e-sign.
- (pregnancy/OBGYN specific) they send tedious reminders for appointments, but give no context in those reminder prep notifications what the appointment will cover.
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Dr Cohen
Dr Cohen and his staff are outstanding and really take care of their patients.
Facial log-in must be restored.
While I have always found Sutter Health helpful, lately, I’ve lost face-login. I cannot access it; before it was on the sign-in page,clearly accessible. Please put it where we can find it so signing in is assured. It’s the best method.
Taking time to contact doctors, manage upcoming visits, describe our symptom’s, and cancel or make appointments removes much time from our days. It EATS our days. When we continually—at least four times in the last two or three months—lose the ability to log in, as I lately have, we become deeply frustrated.
I personally need to be getting exercise, not make texts.
Varahi A
Taking time to contact doctors, manage upcoming visits, describe our symptom’s, and cancel or make appointments removes much time from our days. It EATS our days. When we continually—at least four times in the last two or three months—lose the ability to log in, as I lately have, we become deeply frustrated.
I personally need to be getting exercise, not make texts.
Varahi A
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Auto Monthly Payment Doesn’t Work
The automatic withdrawal for a monthly payment plan doesn’t work for some reason. It used to work, but now it doesn’t.
Great App
So much easier for reviewing test results and making appointments
Not so great
I find it very confusing. I also don’t like that. I can’t just download my lab results easily.
Amazing
Convenient and accessible
Utter garbage
Simply cannot sign in, never send any text notifications. Can't get anything to reset my account. No support whatsoever. Sutter sucks
Frustrating
I’m currently in the middle of more than an hour of trying to troubleshoot multiple issues with the app (login, billing, linking my child’s account) and just keep getting transferred back and forth between one chat and another. I have also had multiple issues with receiving information via the app that I was told I would receive by phone or by email, and have missed important info by not checking the app when I didn’t believe I needed to. I really wish that critical healthcare info were not left up to checking a poorly functioning app! US healthcare is a dystopian hellscape!
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Very chop chop pre- operation paperwork!
Santa Rosa Surgery & Endoscopy Center - An awesome and patient friendly place to have my procedure done!
Once I stepped into the place, was greeted by the receptionist ( very friendly ) , the Pre-op team- Ms Linda, Ms Sidra ( both very friendly too and makes one feel at ease stat! ) and one of the RN that gave Nurse Linda her breaks , so sorry I forgotten your name . She has placed an IV line for me, very skillful and efficient!was Chop chop too ! Thank you very much!
OR Team-
Mr Troy, Mr Anthony, Ms Amy, Ms Amelia, Dr Howe and Dr Kuhn
Post-op Team- Ms Denise RN, O the other RN that helped me put my socks and shoes on! I thank you and appreciate each one of you for giving me such a short and fantastic experience! Keep up the awesome job! Ciao!
Once I stepped into the place, was greeted by the receptionist ( very friendly ) , the Pre-op team- Ms Linda, Ms Sidra ( both very friendly too and makes one feel at ease stat! ) and one of the RN that gave Nurse Linda her breaks , so sorry I forgotten your name . She has placed an IV line for me, very skillful and efficient!was Chop chop too ! Thank you very much!
OR Team-
Mr Troy, Mr Anthony, Ms Amy, Ms Amelia, Dr Howe and Dr Kuhn
Post-op Team- Ms Denise RN, O the other RN that helped me put my socks and shoes on! I thank you and appreciate each one of you for giving me such a short and fantastic experience! Keep up the awesome job! Ciao!
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Terrible design
Just another way to keep you from talking to a real person and having real service by putting you in a long queue for everything. App continually crashes.
What is going on with billing????
Tricare has been my coverage for the past 25 years. Sutter is now saying I owe $1100 for a routine mammogram? WTH since when? Who is dropping the ball here? When I call Tricare they say that Sutter needs to resubmit. When I call Sutter they say tricare needs to call. In the meantime I’ve been overdue for my mammogram but not for $1100!!!
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Messages won’t load
Messages no longer load, it just spins
Lab orders
I loved the app until you got rid of the pending lab and test section.
Now I have no idea when I have lab scheduled.
Terrible update!
Now I have no idea when I have lab scheduled.
Terrible update!
Harder to use
Can’t find test ordered, and can’t see past appointment notes. It’s harder to navigate.
Issues after maintenance
I can’t load older messages to reply, not able to upload documents any more.
Bad changes to ordered tests page
The latest change was made to the ORDERED TESTS page, which they combined into the preventative care page. I relied on the previous UI to print out an easy to read list of all my lab orders for my weekly labs all on one page, but now it’s a convoluted mess. It combines my other institutions lab orders and with each lab order using large boxes and icons making it very hard to parse out.
This layout change makes it much harder if not impossible to share my standing lab orders with my other health providers.
This is feedback for this particular change and request to please consider reverting it back to the previous layout or at least give an option to print out lab orders with the previous layout.
This layout change makes it much harder if not impossible to share my standing lab orders with my other health providers.
This is feedback for this particular change and request to please consider reverting it back to the previous layout or at least give an option to print out lab orders with the previous layout.
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Doesn’t work well
The app is very slow, doesn’t load messages properly, so I can’t communicate with my care team when I need to. , image download function faulty
Where is lab test ordered
With the changes to the Health Online can not locate the lab test ordered page.
Message to MD
It appears that I am unable to send a direct message to my MD. This is disappointing and inconvenient.
