This app is woefully inadequate
On iOS the badge is invisible. The navigation is from 10 years ago. It takes 15 minutes to find even the most basic things (i.e. messages). And messages disappear in two days. Your app is almost useless in an era when health care apps are critical. Take a look at Stanford Healthcare’s myhealth online. It’s a model to live up to.
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My Health Online
looks fun!
Love the App
I really like using the Sutter MyHealthOnline. I can always look and see when appointments are scheduled, if I have any questions I can ask them and it’s very easy to use
Screening
Tell me I need screening but doesn’t help me get an appointment
Asking more questions and get nothing done
This App was supposed to help us to get tasks done like making appointments, get prescriptions refilled or questions answered, but after using it for a few years, I find this App is asking us more and more not relavent questions and cannot get to the next steps to make appointments or get any information. Disappointing
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Messaging
Rarely do I get a response from my doctors when I message them.
Great app!
Works great and user friendly.
Schedule
Nightmare . You can schedule even you are approved because you will get message you need to be approved approval????
Great tool
My Health Online posts the results right away and it is easy to communicate with the Health care team as well. Access to past results is very helpful as well
User friendly
This health app is very user friendly!
Horrible
Worst billing system on the planet!
Confusing
Some instructions not well explained including the new Epic login. Also when you send a notification and a link, shouldn’t the subject of the notification pop up when you open the app?
Clunky but functional
Does the job well. My main gripe is with deep links from/to app, as they rarely work properly. Eg: When I receive an email with a link that reads "View message", in iOS I expect the link to open a web browser and then the app and then be taken directly to the message it told me is there and that it wants me to view. However, I end up on the Sutter website and need to login, even if you're logged in in a separate window (cookie not recognized?). So I then manually launch the app, login, and then ... need to find the new message it asked me to view.
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So easy to use
Other health care organizations
Better memory than mine
The ultimate backup for results, appointments and scheduling.
This App is convenient
It’s easy to use, informative and helpful to stay on top of my health.
Merge of two systems
The merger between Sansum and Sutter’s online system is confusing. Not sure which site I am supposed to use. Some links such as Tests Ordered don’t work. Much prefer Sansum’s online health better.
Can be made better
Horrible app honestly, it’s so confusing and is so frustrating to use.
Many basic functions missing
My daughter has 4 medical providers at present - her PCP, a spinal specialist, a nutritionist and an optometrist. The message part of the app will let me email booking requests - but only for annual exams, not for anything else; technical / billings enquiries; and messages to 2 of her 4 medical providers with whom she has active care plans and regular appointments, but not the other 2. This results in me having to phone up to contact their offices, which results in a 20-45min dance of pointlessness with AI based phone systems before I finally get put through to a human being, who generally tells me that they can’t help but can send a message to the practitioners team asking them to call me. What a giant waste of time and resources.
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Easy
You don’t have to be tech savvy to use the app. It really has been useful.
