Highway robbery
Overwhelming
Response from developer
Hi, We’re truly sorry that your experience did not match what you expected when you signed up. We understand how frustrating it is to feel overwhelmed by the app and the additional offers when you were expecting a simple, quick workout experience. We’d really like the opportunity to resolve this for you and make sure you’re able to access and use what you originally signed up for without unnecessary confusion. Please reach out to us at support@sveltetraining.com with the email address associated with your account so our team can review everything and help get this sorted out. We hope we can turn this experience around for you. And if we’re able to resolve your concerns, we’d sincerely appreciate it if you would consider updating your review to reflect your updated experience. Love, Svelte Team
An absolute scam
Response from developer
Hi, We’re truly sorry for the frustration you’ve experienced, especially after reaching out to cancel and not receiving the timely response you expected. We understand how disappointing that can be. We’d like the opportunity to resolve this for you directly. Please email support@sveltetraining.com with the email address associated with your account so our team can locate your request, assist with the cancellation, and address any other concerns you may have. We’re committed to making this right, and we hope that once we’ve resolved the issue, you’ll consider updating your review to reflect the experience you ultimately receive. Love, Svelte Team
A little clunky
Response from developer
Hi, Thank you for sharing your honest feedback. We’re sorry the meal recommendations didn’t feel aligned with the pescatarian preferences you selected. We understand that seeing a lot of meat and repeated canned tuna options can make the meal plan feel impractical for long-term use. We also appreciate your feedback about the app being a little clunky. We’re glad you’re willing to give the exercises a try, and we hope the workout experience proves more positive for you. If you’d like help adjusting your meal recommendations or navigating the app, please contact support@sveltetraining.com and our team will be happy to assist. Love, Svelte Team
Difficult to navigate
Response from developer
Hi, We’re sorry to hear that navigating your account has been difficult, especially when you’ve been unable to update your email address or easily find your membership and subscription information. We understand how frustrating that can be. We’d really like to help resolve these issues for you. Please contact support@sveltetraining.com with the email address currently associated with your account, and our team can assist with updating your information, locating your membership details, and addressing any subscription concerns. Thank you for bringing this to our attention. We hope we can make the experience much easier for you. Love, Svelte Team
Terrible
Their app is not user friendly…my hormonal profile was just them telling me cortisol was my problem (after they asked me to fill the profile out again).
To get the exercises all I’ve found is a list and written description of how to perform those exercises…no pictures or videos to follow…definitely not worth the money. What a waste. At least it was only 1 payment.
Zero
Unsure
It’s all in there you just have to put the time and effort in.
Emails from Svelte
Things like ‘to be honest with you L.., my team said that I shouldn’t extend…..’ and ‘ok L…,you win….’ come across a little passive aggressive.
I’m happy with the site and the content that I have signed up for, but when I don’t want to sign up for anything in addition, or to be involved in phone conversations, I don’t expect to receive emails like that. Maybe I’m being too sensitive, but I just don’t like it, or need it.
Also, the amount of emails I’ve been receiving is crazy.
Variety is endless & Support is Amazing
Great app
Cannot sign in
Succeed with weight goal
Warning
month for a service I did not agree to.
Response from developer
Hi! We’re sorry to hear about your frustration. We want to assure you that we are not a scam, and in an effort to avoid confusion, we have a two-step verification process for adding the program to your dashboard. However, we understand how this may have been unclear, and we truly apologize for any inconvenience. Please contact us at support@sveltetraining.com with your account email and any receipt details so we can review your billing immediately and help resolve this for you.
Cancel My Subscription!
Response from developer
We’re sorry to hear about your experience and understand your frustration. Please email us at support@sveltetraining.com so our team can review your account, assist with the cancellation, and address your billing concerns as quickly as possible.
