Drainage over flow issue
Complaint submitted over 4 days ago no responded so far . Lot more to do for village swachhata ki lea
Useless Application
No action has been taken on the complaint so far, and I cannot see any progress or updates on its status. It would be better if there were an option to visit the office and file the complaint physically.
Waste of time and effort
I had reported a complaint requesting for clearance for solid waste (construction materials from road repair), soon with 1 hr of reporting the complaint I received a acknowledgement saying “On the job” which made me feel very positive impression about the app however it seems it was to soon. Its over three weeks now nothing has been done yet, not even any visits has been made by any officials. So I feel this is a waste of time and effort which has no use.
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Just for show off Application
Complaint many time no action taken …. Shame on people who handle this application
Not working
This app doesn’t work for complaints in villages or towns. Where majority of the problems are about open defecation and garbage dumps.
પબ્લિક ને ઉલ્લુ બનાવવા ની એપ
મેં એક મહિના થી કમ્પ્લેઇન આપી છે પરંતુ હજુ પણ તેના પર કોઈ કામ નથી થયું તેનો અર્થ એ થાય કે આ પબ્લિક ને ઉલ્લુ બનાવવા ની એપ છે
Srinath
App doesn’t allow typing location name. Works only with current location. Can’t be used by people who live elsewhere.
Can’t Upload photo anymore
The option to upload a photo has also been removed which makes it more difficult to file a complaint. Now it requires the complainant to stay in the area, login to the app and take a photo adding friction to the process.
The response rate to previously filed complaints has been very good, and I intend to keep using the app, but the bugs are a problem.
The response rate to previously filed complaints has been very good, and I intend to keep using the app, but the bugs are a problem.
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Bogus App
This app has turned out to be a major disappointment and an utter waste of citizens’ time and effort. I was initially pleased when I received a notification suggesting that action was being taken, but I have now realized that it’s likely an automated message triggered after raising a complaint — sent with a delay to create the illusion of progress. Over a month has passed, and absolutely no action has been taken.
There appears to be no escalation matrix or direct channel to reach higher authorities when an issue remains unresolved. Even basic civic concerns — such as sewage water overflow damaging the roads — are being ignored. In one case, a complaint was prematurely marked as “resolved” with an unrelated photo uploaded from a completely different location.
This system, instead of empowering citizens, ends up misleading those who genuinely care about the city and take the effort to report problems. An escalation mechanism and accountability framework are urgently needed to make this platform meaningful and trustworthy.
There appears to be no escalation matrix or direct channel to reach higher authorities when an issue remains unresolved. Even basic civic concerns — such as sewage water overflow damaging the roads — are being ignored. In one case, a complaint was prematurely marked as “resolved” with an unrelated photo uploaded from a completely different location.
This system, instead of empowering citizens, ends up misleading those who genuinely care about the city and take the effort to report problems. An escalation mechanism and accountability framework are urgently needed to make this platform meaningful and trustworthy.
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Fails to serve its purpose
Okayish app held back by on-the-ground fraudulent ticket closures
No executive action
As usual the careless of the employees and the management. It’s not the govt job, the people do not have any self respect or efficient with jobs
Good Initiative, Poor Execution — Losing Public Trust
The Swachhata App is a great initiative in theory, but people are losing trust in the process. Complaints remain open for months without resolution, or are marked “resolved” falsely with no real action. When there’s no accountability or follow-up on complaints — especially against cleaning authorities — it defeats the entire purpose of this app.
Many citizens don’t even bother to complain, and if the few responsible ones who do start losing faith, then this initiative will fail. Please take this matter seriously — both the people and the government need to work together to truly make India clean and improve civic sense. Don’t just show that you care — prove it through action.
Many citizens don’t even bother to complain, and if the few responsible ones who do start losing faith, then this initiative will fail. Please take this matter seriously — both the people and the government need to work together to truly make India clean and improve civic sense. Don’t just show that you care — prove it through action.
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Regarding behaviour of these employees !
They only try to resolve it, as fast and sometimes they scribble on the other person and we will do it later on!
Make the complaint share friendly
So if I click on a complaint link shared on WhatsApp, I am taking to a webpage of the complaint and I can’t open it in the app - neither can I search for the complaint with the complaint number - making it share averse really - something that should be fixed asap- let the complaint open in the app itself or at least make the search field useful - even if I enter the entire complaint number, it returns zero results
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Subject: Complaint Against False Resolution of Swachhata App Complaints by Supervisor Anju Thakur.
Subject: Complaint Against False Resolution of Swachhata App Complaints by Supervisor Anju Thakur in Jabalpur.
Dear Sir/Madam,
I am writing to bring to your attention a serious issue regarding the handling of complaints on the Swachhata App in our area.
It has been observed that whenever a complaint is lodged through the app, the designated supervisor, Ms. Anju Thakur in Jabalpur, marks the complaint as “resolved” without actually taking any action on the ground. No sanitation worker is sent to clean the area, and instead, a blank or black image is uploaded as proof of resolution.
This practice is highly irresponsible and defeats the purpose of the Swachhata initiative. It not only misleads the concerned authorities but also leaves public places in an unhygienic condition, causing inconvenience to the residents.
I kindly request you to look into this matter urgently and take strict action against such negligent behavior. Genuine efforts must be ensured in response to complaints raised by citizens, and proper verification should be done before marking them as resolved.
Thank you for your attention.
Dear Sir/Madam,
I am writing to bring to your attention a serious issue regarding the handling of complaints on the Swachhata App in our area.
It has been observed that whenever a complaint is lodged through the app, the designated supervisor, Ms. Anju Thakur in Jabalpur, marks the complaint as “resolved” without actually taking any action on the ground. No sanitation worker is sent to clean the area, and instead, a blank or black image is uploaded as proof of resolution.
This practice is highly irresponsible and defeats the purpose of the Swachhata initiative. It not only misleads the concerned authorities but also leaves public places in an unhygienic condition, causing inconvenience to the residents.
I kindly request you to look into this matter urgently and take strict action against such negligent behavior. Genuine efforts must be ensured in response to complaints raised by citizens, and proper verification should be done before marking them as resolved.
Thank you for your attention.
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Swachchta app is just a way of BJP, JDU government to fool the people of Bihar
No action has been taken against massive garbage dump complaint , no response from Swachhata app controlling team for 2 weeks, government seems to be money minded, not wanting to serve the people, just loot taxes and enjoy free luxuries on public’s laboriously earned money. In return, government gifts citizens with mosquito borne diseases, air pollution and soil pollution, as they don’t take any action against these, means the corrupt government is promoting these issues to the denizens of entire Bihar.
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Don’t download
It’s worst app I have put 3 complain since last 1 month nothing has been resolved it’s fooling thing
One Month, Still No Action Taken
What is the use of this application if no one is addressing the complaints? I raised a complaint a month ago, but there has been no response or action taken so far.
Does not work
I posted a complaint a week ago and on the very next day of my complaint the status changed to “On the Job”, but the complaint is still note yet resolved.
Wondering if there is any way to post a complaint for this app😂
Wondering if there is any way to post a complaint for this app😂
Much improved resolution
The workers/engineers now post the before and after resolution pictures to mark the job done and I think this will make the city smarter, cleaner and greener. Thanks to the initiative and workers who now promptly provide solution. I am impressed by the recent garbage dump complain which was taken care off within 5 hours. App’s UI has also improved and is now even easier for senior citizens like my parents to lodge complains. 5 stars.
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