Love this place!
Food is great! Service is great! And the app works flawlessly!
Needs bug fix for payment prompt
The Apple Pay is delayed and often won’t pull up in time and then resets the payment prompt. On another note - on the homepage when you click on your last custom order, it just adds it to the bag and doesn’t pull up the order so you can see what’s in it. It would be better if it opened the order to review and then could add to bag.
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Lacks IPhone Duo Optimizations
Lacks IPhone Duo Optimizations
Full and Healthy
Generous portions; two meals in one
Takes over an hour for food to be ready almost everyday.
heinous wait times
Cancelled order
You should immediately reinstate points on a cancelled order
Great app
So easy to use
Phenomenal
I could eat here every day. The delivery is incredible up to date. The staff is absolutely fantastic. I love this place. Follow the DOC… I’m on Yelp and Google. Let’s continue to support Sweet Green.:-)
Points expire after 180 days — how sleezy
Pathetic
Help too helpful
If you ever have the misfortune of a problem with your order, certainly don’t use help in this app because no matter how many times you try to close the p chat it opens again and then you can’t do anything else. Meanwhile, the agent — certainly a large language model — asks the same questions over and over again instead of fixing anything or submitting bug reports. What a disgrace. The product is supposed to be a piece of meat, not the customer.
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DON’T MISS OUT
SCREW CHIPOTLE
ABSOLUTELY LOVE SG!!
Cannot say enough good things about Sweetgreen! I’ve heard they are compared to Cava?? I don’t know why cuz they beat Cava any day hands down! Keep making your insanely delicious n healthy foods with rockin selections!! ♥️
Buggy
App gave a wrong estimate because they did not have the ingredient at the store and so just took forever to inform us they didn’t have the ingredient
Fresh!
This is my office lunch favorite! Always fresh and never an issue with the order!
Placing a pick for later time
The online order didn’t allow me to place a pick up time so my order was made way too early. No one answers the phone and there is no way to speak to a person. Horrible customer service
No ice
Company will not allow you to order a drink without ice
Fresh
Every time I order the food is so fresh and I just love that part about this place. And the staff is very friendly.
Healthy Great
Nice and healthy. Timely. Good price. Fresh. I’ll be the SG ambassador
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Charged my card even though meal was undeliverable
Sweetgreen offers “outposts” at various locations. I ordered (after acknowledging that outpost pricing is higher than store pricing), my credit card was charged, and then the app informed me that delivery to that location was temporarily unavailable. When I resubmitted my order, assuming (1) it was a temporary glitch and (2) that the payment had already been collected, a new pending charge appeared on my credit card and the same error message appeared. Collecting payment for services the company knows cannot be rendered is simply unacceptable. The system needs to be configured to accept payment only after confirming delivery and not beforehand.
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