Too many clicks to confirm an order
In their impulse to sell more things, they require 4-5 confirmation clicks to submit thr order, after picking your food, this is not only annoyong but causes some orders to be delayed.
Horrible customer service
Can’t get a hold of single human being. The app barely works. Just an all around terrible experience fix your product please
Such a healthy option
Live having this as a option for food while at work! It makes eating healthy possible on my schedule.
Customer
I promise you ever since Sweetgreen came off Washtenaw I have nothing but great things to say clean friendly and the music is always a vibe 10/10 wouldn’t get my wraps anywhere else keep up the great work!!!
Slow in app order
I ordered through the app ahead of time and when I arrived the store they even didn’t start making my food. I saw people who walk in grab their food much faster than me. What’s the point of online ordering?
No dressing again
I don’t know why it’s so hard to include dressing in the order but it KEEPS happening!!
Enjoyable app
Great food, app works perfectly
Awesome!!
Sweetgreen has something for everyone! Always delicious and healthy too!
Utensils
It would be 5 stars if you just add a knife AND fork in the bag
What’s the value of a beautiful app when the pickup experience is so bad
I ordered a bowl at 4:10pm. I arrive at 4:30, when it said it would be ready. They make me wait for some time. I see ten customers get their salad after I enter the store. I finally get my salad bowl. I go home. I open the salad and the steak I ordered is missing. I’m forced to go get another meal elsewhere.
The app is beautiful, but what’s the point if it can’t deliver the actual product the app is selling?
The app is beautiful, but what’s the point if it can’t deliver the actual product the app is selling?
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Cancel my orders, one too many times.
So I’ve just found this restaurant and it’s very tasty and healthy. I love it but there’s a bunch of problems with this app. One, I once ordered from it, close to closing time and it canceled my order because it was too late. No big deal I thought, but it canceled my order another time later because I was “too far away” Just to give you perspective, I live very close to Sweetgreen. Sometimes though people get lazy and order it, again, no big deal. The first time I ordered from them it was amazing. They delivered the food and it came relatively quick. But for some reason, they keep canceling my orders and I’m fed up.
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Sweetgreen
Love the Caesar chicken wrap
Worst app
Do not place order online for delivery and it never gets delivered on time and have to contact the support all the time, then the driver would say someone has taken the order, like who? Total waste of time when you are hungry
This company wants to screw people over by not letting them use the app for discounts.
They purposely make the app faulty to not be able to get rewards. This way, they keep more money in their pockets.
This is ridiculous and wrong. App never, never works. Awful company
This is ridiculous and wrong. App never, never works. Awful company
Rude Staff
I’m very disappointed by the staff being rude at time and today was not the first time just had not left a review , but after I told my coworker about today she said the same thing happened to her twice already.
Glitchy app
This app is constantly having problems, from opening up menu items while scrolling to not accepting orders. Sweetgreen really needs to work on improving the app
My favorite
My favorite- consistently quality ingredients, packed with care, and attention to detail. I love SG!
Pay issues
I had to resubmit order several times tedious
Allergen Notices would be awesome!
I love the sweetgreen app, but as someone with a food allergy, I would love it even more if all of the menu items contained allergen icons to help me feel more confident in selecting a meal that is gluten free. I’m sure other people with allergies would also feel similarly. I also really appreciate the info about calories, fat, carbs, etc. To take that to the next level, it would be super helpful to include a benchmark of what the daily recommendation is for each category to help people make an even more informed decision about what they’re ordering.
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Summer bowl
Really excited to try the new Summer Bowl and noticed they are completely out of Pickled Onions. I noticed all the new dishes offer Pickled Onions, so I would suggest they need to up the order of this menu item. :(
