Used to be good
Fix the picture portion of the app. Nobody wants to be fighting the app when you’re on the side of the highway. When you click to take pictures, it zooms in and also flips the camera at a 45Degree angle and it is nothing but a pain.
Also fix it where it stops Automatically putting you on scene, towing, tow destination. Because the pickup location isn’t always right, the destination isn’t always right, we do change it in app to get paid correctly later on. But when your on the side of the highway, your not going to call it in to get it changed, your going to get the job or jobs finished and take care of the customers.
Also fix it where it stops Automatically putting you on scene, towing, tow destination. Because the pickup location isn’t always right, the destination isn’t always right, we do change it in app to get paid correctly later on. But when your on the side of the highway, your not going to call it in to get it changed, your going to get the job or jobs finished and take care of the customers.
Show more
Impossible to sustain a business on these rates
I am extremely disappointed with the current state of the Swoop platform. I have absolutely no calls, and I’m lucky if I see 1–2 jobs in an entire week.
Even worse are the rates being accepted in this area. There are service providers taking jobs for as low as $18. Given the record-high gas prices, skyrocketing insurance premiums, and constant vehicle maintenance costs, it is mathematically impossible to turn a profit even at $23–$30 per call.
It makes me wonder who exactly is performing this labor for $18. It seems highly likely that these are providers operating without proper insurance or, worse, exploiting undocumented workers hired by businesses to get high call valume with cheap labor. This isn't just bad business; it feels criminal. I truly believe FBI and ICE need to get involved here to investigate these predatory and potentially illegal labor practices. Unless Swoop starts prioritizing legitimate providers and fair wages, this platform is a race to the bottom.
Even worse are the rates being accepted in this area. There are service providers taking jobs for as low as $18. Given the record-high gas prices, skyrocketing insurance premiums, and constant vehicle maintenance costs, it is mathematically impossible to turn a profit even at $23–$30 per call.
It makes me wonder who exactly is performing this labor for $18. It seems highly likely that these are providers operating without proper insurance or, worse, exploiting undocumented workers hired by businesses to get high call valume with cheap labor. This isn't just bad business; it feels criminal. I truly believe FBI and ICE need to get involved here to investigate these predatory and potentially illegal labor practices. Unless Swoop starts prioritizing legitimate providers and fair wages, this platform is a race to the bottom.
Show more
Going down hill
I used to like this app, but the more updates they come out with, the worse it gets. My coworkers and I all agree that it is frustrating when you go to take pictures and the app switches from 9:16 ratio to 16:9 ratio (sideways) and you have to rotate your phone side to side to get it to flip the right way. Not to mention, it zooms in when it switches, so you can not take a picture of a full car without standing 30ft back. I think SWOOP forgot we use this app on side the of busy highways/interstates and we do not have time to fight an app!
ALSO, it is so frustrating when the pickup location is wrong. So you put onsite at a different address then swoop has. (Don’t have time to call and wait for you’ll go switch the pickup location).. then it automatically switches you to Towing, when you’re not even towing. Like, hey.. I’m still trying to winch this car out of the ditch, I’m not towing yet….
ALSO, it is so frustrating when the pickup location is wrong. So you put onsite at a different address then swoop has. (Don’t have time to call and wait for you’ll go switch the pickup location).. then it automatically switches you to Towing, when you’re not even towing. Like, hey.. I’m still trying to winch this car out of the ditch, I’m not towing yet….
Show more
incompetent
unacceptable update, trash devs
Unsafe !!
They rolled out a new update when it comes to taking picture , I would honestly say definitely going to be An issue with all motor clubs making it unsafe with pictures not properly being able to to line up with the markings that was added to take pictures. A lot of to operator being in the middle of the highway trying to take pictures, and it not fitting inside of the designated box that is needed is kind of unsafe because it is not allowing
For the Camera to have significant amount of room, north state, and it’s place. The previous update would allow us to take the pictures, but without having to line it up with the picture that is given in this new update definitely something that’s really be looked at. Or just take that feature off.
For the Camera to have significant amount of room, north state, and it’s place. The previous update would allow us to take the pictures, but without having to line it up with the picture that is given in this new update definitely something that’s really be looked at. Or just take that feature off.
Show more
Hit and miss
Sometimes it’s good and then they’ll come out with an update and it’s no good. Right now I’m having issues with it automatically putting me on scene or towing and sometimes even completing the job out when it’s not really completed. It goes off your GPS and a lot of times, the pick up location isn’t 100% accurate, so it senses that your not in the exact location and automatically puts me into towing when I’m not.
Another issue I would like to see fixed is the completed jobs. When you review your completed jobs, they are not in order. You may complete a job and have to scroll through 15 other jobs to find the job you just completed. When it should be at the top of the list.
Overall, it’s a good app. Just needs some things changed to be a great app.
Another issue I would like to see fixed is the completed jobs. When you review your completed jobs, they are not in order. You may complete a job and have to scroll through 15 other jobs to find the job you just completed. When it should be at the top of the list.
Overall, it’s a good app. Just needs some things changed to be a great app.
Show more
Can not edit
After the last update, i am not able to edit jobs. Cannot change drivers or edit ETA’s from my phone.
Iphone 14plus
Iphone 14plus
Fix app
Yall need to fix the app it won’t let me update eta or change driver and it’s going to hurt us when we are busy
Bad app
Don’t trust this app it will not consistently work long load times trash app
iOS loading issues
I’ve been a customer for nearly 4 years of swoop Towing app I’ve not hardly had any issues with it at all until the past week it refuses to load. On my iOS.
Tow Guy 71
Terrible .. Crooked company
Loading call information , app no working
Please , provide a phone number for technical support to fix this issue , right after accepting the call , second screen still loading and is not completing pulling the ticket information please help . Thanks .
Good but annoying
The app works great, but! But it has an obnoxious notification alert. Also, it forces location service to be always on…so it tracks you even when not on a job, full time, unless you manually turn it off every single time you finish a job.
Response from developer
Thank you for using our app. We do utilize your GPS location whenever you have your app set to On Duty. This allows for the app to provide realtime updates for the jobs that you are on. While GPS location data is necessary for performing a job, if you go Off Duty or log out of the app we do not collect GPS data!
App needs a dark mode
App generally works well enough but at night I need to dim my screen to the lowest setting possible as it hurts my eyes to look at. Can’t the developers integrate a dark mode setting for use at night?
Great app except for ….
I love the app. Works great. But one issue I’m having is it doesn’t make audible alerts while in Car Play mode on my iPhone 16. As a result, I miss calls. Please fix this asap!
Swoop is a scam
They only pay the tow company /driver half of what it should cost so if you use them you will loose money on each and every call they give you
Great for business
Hi, I’ve used swoop for about 5 years now and have only recently had real issues with it. Every week or so I have to delete and redownload the app or else I start missing jobs. Reviewing my stats online the following day shows jobs offered but not accepted greatly exceeding the jobs I received on my phone. I DONT miss jobs offered. Yesterday I failed to receive any notification for 3 jobs! I took all 7 jobs sent to me and now it says I was sent 10! It’s killing my stats! I need you guys to fix this issue. It’s been going on for over 2 months now and no remedy. Once this issue is fixed, the app and company are perfect. Please help!!!
Show more
Response from developer
Hello, Would you be able to reach out to PAG to provide us your company details? this would allow us to look into this and determine if there is an issue going on. So please reach out to https://info.agero.com/network and we can assist! Thanks, Agero
Great but lacking
Would’ve been five stars, but for some reason, no notifications work from this app when hooked up to a CarPlay radio which all new vehicles have CarPlay
Needs to support Apple Play for Notifications
Would be so much better in 2025 if you would update so it syncs with Apple Play!!!
Gps updating
It’s really bad that it doesn’t update your location u have to do it manually the app needs an attention
