Much improved
Way better than the previous and seems to be getting monthly updates with fast hit fixes for any bugs.
Utter Garbage!!
The absolute worst part is the continual logins. Almost every time I opened the app I had to log in again over and over. Combine this with a limited feature set and it’s obvious this should never have been released in its current state.
Like the rest of the platform, not thought out.
You can’t look up assets by customer, how the heck is that useful?
I don’t know why the other one is still published
Apparently I had been using the old app which was awful. This one works well enough on mobile for most things.
Greatly improved
Remote into assets straight from the app! Works fantastic and significantly easier to use compared to the older version of the app.
Useless
What a useless app, try to find a ticket. Why would you sort the tickets by oldest first and not give people an option to sort ? I don’t need to see tickets from 2022 at the top and scroll for days trying to find the new ticket
Cannot use
Please fix this broken app. It currently is stuck on loading screen. After uninstalling and reinstalling it still will not work.
Have to login almost everyday.
The login needs to last like 30 days on the mobile app and not 24 hours. Almost not worth using.
Barely Serviceable
Buggy, constant login and authentication issues, ticket fetch just giving errors. As a tech in the field I hate using this app because it’s such a crapshoot if it will work. When it works like it should, it’s serviceable but far from ideal. Lots of simple things that are either limited (they only just removed a 250 character limit from ticket notes… why ever have that in the first place?). If a customer’s address is in Syncro, you can’t even copy the info into google maps - which would be nice. Massively underwhelming iOS deployment.
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Notifications
It would be great if I received a notification when someone responds to a chat.
Response from developer
Absolutely, getting notified of chat replies is a great way to stay on top of conversations. We appreciate the 3-star review and will continue to improve. For specific feedback on limited functionality, you can share details with our support team at help@syncromsp.com.
Ways to go yet
On the plus side they are making progress. But what I need it for still doesn’t work. I need to be able to quickly remote control an asset using Splashtop on iPhone and iPad. This still gives an error that you have to do it from the web RMM.
Response from developer
Thank you for your feedback and for acknowledging the progress we've made. We understand your frustration that remote control using Splashtop on iOS devices is still not functioning as expected. This should indeed be possible, and we'd like to investigate this issue further. Could you please email us at help@syncromsp.com or contact support with some more details about the specific error message you're encountering? To ensure you have the latest functionality, could you also confirm if you have the most recent version of the Splashtop app installed? You can check for updates on the App Store here: https://apps.apple.com/us/app/splashtop-for-rmm/id1213999224
Not quite there, but closer
Update 11/14/24:
This app has not improved. Super disappointed in the lack of information. I should be able to see estimates, invoices, customer information…it says in the description this is a PSA and RMM but it hardly does either one of those things. Love the platform otherwise, but the mobile app is killing it for me.
Original Review:
This app is meant to improve upon the previous one in many aspects. However, while the UI has a received a nice visual upgrade, it pretty much ends there. This app has severely limited utility.
You cannot see assets, check on monitoring, get system details, etc. without an RMM alert coming through related to that asset. Almost every other RMM provider offers this is some way on their mobile app. This is arguably one of the most important features an MSP’s vendor app should have.
You cannot see assets when searching for, and entering, a customer’s profile.
Creating a ticket for a customer does not allow you to attach a specific asset for that customer. Title, Description, type, status is all you can enter. Ticket time tracking works well, though.
A customers profile displays locations, contact information (email and phone for primary only, you cannot see additional contacts or add any) but will not let you make a call or send an email via this page, nor edit the customer. Furthermore, only the street numbers and names (1st line) of the address is shown. No state or zip. Just put the full address in there.
New leads that come through will send your phone a notification, give you the little red number badge, and then fail to show up when you open the app, because you cannot even see your notifications within the app, only RMM alerts. What? Notifications need to be added to this app. This should be a basic function. When notifications are cleared from the company domain, it should also clear the badge. Mine is currently stuck showing I still have a notification.
The appointments and chat features are great. Nothing special there, again a basic feature that most apps have.
Overall I am disappointed in this iteration after all the hype of the new app launch. This is not any better from a utility standpoint until more essential features and QoL improvements are made.
This app has not improved. Super disappointed in the lack of information. I should be able to see estimates, invoices, customer information…it says in the description this is a PSA and RMM but it hardly does either one of those things. Love the platform otherwise, but the mobile app is killing it for me.
Original Review:
This app is meant to improve upon the previous one in many aspects. However, while the UI has a received a nice visual upgrade, it pretty much ends there. This app has severely limited utility.
You cannot see assets, check on monitoring, get system details, etc. without an RMM alert coming through related to that asset. Almost every other RMM provider offers this is some way on their mobile app. This is arguably one of the most important features an MSP’s vendor app should have.
You cannot see assets when searching for, and entering, a customer’s profile.
Creating a ticket for a customer does not allow you to attach a specific asset for that customer. Title, Description, type, status is all you can enter. Ticket time tracking works well, though.
A customers profile displays locations, contact information (email and phone for primary only, you cannot see additional contacts or add any) but will not let you make a call or send an email via this page, nor edit the customer. Furthermore, only the street numbers and names (1st line) of the address is shown. No state or zip. Just put the full address in there.
New leads that come through will send your phone a notification, give you the little red number badge, and then fail to show up when you open the app, because you cannot even see your notifications within the app, only RMM alerts. What? Notifications need to be added to this app. This should be a basic function. When notifications are cleared from the company domain, it should also clear the badge. Mine is currently stuck showing I still have a notification.
The appointments and chat features are great. Nothing special there, again a basic feature that most apps have.
Overall I am disappointed in this iteration after all the hype of the new app launch. This is not any better from a utility standpoint until more essential features and QoL improvements are made.
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I’d give it 0 Stars if I could
This App was hyped up pre-release and it’s total junk. Tickets won’t even load and I see near zero of the claimed functionality. Absolute junk.
Awesome start
Good start, it needs more functionality but i like where they are going. Its fast and simple.
New icon, same functionality
As others mentioned, logging in with a password manager is a nightmare and I have a notification pending from initial log in.
Chats still will not load, no matter how many times I uninstall and clear cache. I find myself needing a web browser to respond to people as the loading icon just spins and spins.
As bad as the first app but with an upgraded UI.
Chats still will not load, no matter how many times I uninstall and clear cache. I find myself needing a web browser to respond to people as the loading icon just spins and spins.
As bad as the first app but with an upgraded UI.
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Horrible
Logging into this is such a pain if you have to use a password manager
I got a notification from an alert that has now cleared but there’s no way to clear the notification from the app.
I got a notification from an alert that has now cleared but there’s no way to clear the notification from the app.
