Everything is trash
I’ve been trying to delete lines I previously requested to be deleted, as well as, working and maintaining the home., cannot even restore a line.
Great app for giving stress
I have had frustrating experience with this app 🙂
Broken
Cannot check usage, do not update if it is working.
Not needed
Another useless app that does 1 thing and does it wrong. I spent 30 minutes just trying to reset my SSID password and it still didn’t work.
Don’t force customers to use the app in store
I had a terrible experience in store. I don’t want to enable location services and I don’t want to be forced into using an app. I’m going to delete t life app now after this experience.
Michelle Carnevale
A couple of weeks ago I went into the Swampscott TMobile store to sign up for internet . I have been a customer of T Mobile for many years- very satisfied with the phone service!! This day customer service was outstanding! Sayed took care of me. He was professional, patient and kind. I’m not technologically savvy and he walked me through everything step by step- it took a lot of time but I never felt rushed. There were some good deals that day and Sayed made sure he told me about all of them. Sayed is truly an asset to TMobile. I will highly recommend T-Mobile to friends and colleagues- because of the excellent product and service- Sayed!
Thank you.
Thank you.
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App is very buggy
The app is good and easy to use but it’s very buggy
It just doesn’t work
I have been trying for months to pay my bill on the app and it keeps stalling. I can’t even get far enough to get payment options. I click on the payment button and it doesn’t work. I think it’s an IOS issue. I downloaded the app on a galaxy phone and it works better.
Never works
I doubt this app truly is number one in lifestyle. It never works. I have metro and T-Mobile for home internet. When I try to login to T-Life sometimes I get in. Majority I don’t I asks me to create an account and it states I can’t use my phone number it’s on a different account. Worst is when they send codes that automatically links to my phone so I know it’s the right one it states it can’t because I updated my account which I never do. I guess it’s time to just invest in better service and choose Xfinity.
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Why half a gigabyte?
App is oversized
Sync watch settings suck
Really wish I could consistently get to the Sync watch settings. Can barely get it to work, interface keeps popping up behind the menu items and when I can finally get it to work to add a contact it gives me an error.
Impossible to cancel
I got the internet service and it performed pretty mediocre so I called to cancel and I got thrown in circles for a few months just trying to cancel the service and on top of that I was told I’m going to have to pay again just to cancel.
They’re going to steal from you
I’ve been trying to drop this service since January, it’s September. They had my card on file and they continued to charge me. The bill was the same but apparently 2 lines didn’t get canceled. How am I paying over $200 for 2 basic lines? Don’t go with T-mobile, it’s a scam. They’re good till you try to leave, good luck
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1 Star
Too much hard to work to get access to T-Life, it took several tries and phone calls with a customer service representative , minimum, minimum five hours I spent on the phone to get access. I do not and will not recommend T-Mobile to anyone countless billing errors to get a refund of $700 but I will say I got it every year hours and hours understanding why I cannot get my refund at least 20 to 30 hours easy.. *** one such event , I had a customer service representative Call me back because I gave him a bad rating. He yelled and harassed me and fully deleted my account. It took me over three hours on the phone with another customer who representative to get my account back. It has never been the same since. I’m always having issues now and this customer representative was a representative who worked out of Seattle. I suppose it was T-Mobile revenge for not giving him 5 stars. These are true encounters with T-Mobile. It’s a bad company they steal they harass. Bad bad company.
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Business app request
As a T-Mobile user and business owner consumer I’m desperately urge to T-Mobile developers to please hurry on finalizing the T-Mobile platform app so every time we need to get anything done in our account we don’t have to keep deleting the app and reinstalling it in order to work due to the app not being able to perform up to the business level as a result of the app were created originally solely for regular consumer T-Mobile has been working hard to improve the platform and services but the aspect of classifying regular customers and business users needs to be a improvement on the account portal thanks for all your hard work as network communication company. 😎🤓
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Totally$ucks
This app is horrible
No Support
Trying to chat with someone on what should be a simple correction to my account due to an error in the us cellular (RIP) transfer. Website says chat is available in the app, but there is no chat option. Even where it says “search or chat” it does not take me to an actual chat. Some of us don’t have time to sit on hold for hours and just want to get something fixed quick. Hate that US Cellular is now T-Mobile and likely won’t stay too much longer since everything is suckier now.
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zero stars if i could
i have had my account since 2018 and it’s been going downhill ever since they switched the app. somehow i no longer have access to do literally anything on account because im “not a primary account owner.” i have no other lines and i been paying it by myself for seven years now. what’s the point of customer service if they just hang up on you anyway? i’m not convinced the customer care team are even real.. im sure they’re also ai. they just send you around doing nothing that helps and that’s if you get someone who speaks English. i’m not sure how other companies are but t-mobile is the worst. don’t suggest having a plan with them until they stop being lazy with everything.
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I hate it
The service isn’t reliable all the time like they promised it actually goes out at the worst of times, and god forbid you’re late on a payment they punish you by almost doubling the price overall a terrible experience and if I could get off this terrible service I would but once you sign a contract with these people it’s like giving your soul away. Thanks a lot t-mobile.
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Avoid
I avoid this app at all costs. Every time I open it I need to turn the brightness down on my screen from the pink glow that shines like the sun. It seems very buggy and I often need to restart it a few times to accomplish what I need to do.
