Zero stars
times.. I always have to update this app.
Looking back
Constant offerings that don’t apply
New Password Cause Frozen Screen
App bugs not fixed
Trade in
No log out feature
App freezes now
Usually useless
I can’t set up payment plans without calling customer service. I can’t see what I owe on any devices. I’m told to use the app for support but it’s so bad at doing its job. I always check to keep my app updated.
They’re sure to make it easy to use T Mobile Tuesday coupons so that they get their affiliate kickbacks. They make sure they try selling upgrades.
Makes me wish I could switch back to a pre-paid service.
Pointless App
Liars
Customer Service **Update
(T Life/ T Mobile) claiming to want to assist (and doing nothing of the sort.)
The review is now zero.
PLEASE - consider literally any other available cell service that has coverage where you live/work/travel.
ORIGINAL REVIEW: After 20 years with TMobile, the lack of customer service has become enough to drive me away.
As a company they have made it clear they could not care less about losing current customers; it is almost as if they welcome it.
The fact that customers cannot speak to someone about their account without driving to one of their stores & waiting is such a waste of time and money. The same people are not allowed to discuss your account over the phone (even with plenty of ways to verify identity.)
I am aware it is an effort to drive customers to utilize the app for all their customer service needs- and if the AI &/or rep. support could do that efficiently and effectively, then that would be fine.
Unfortunately that is not the case. Oh well, time to jump through the hoops at another provider :(
RATEROS
Y no me lo recrearon después de tres meses de reclamos
Solo dijeron que no
Así que eso es robar
RATEROS
Support chat doesn’t work
My Recent Experience…
Thank you for the good phone reception and being available to help customer!
I was a the store on 9/15/26, I believe.
MK
