Zero stars
No matter how many
times.. I always have to update this app.
times.. I always have to update this app.
Looking back
It was so nice when T-Mobile was trying to get customers and had a wonderful customer service all the time such a shame it’s gone to where it’s gone miss how the service used to be.
Constant offerings that don’t apply
Can only get a phone deal if you’re adding lines or if you pay for super expensive plans, which would make the phone 2x just buying it. Not the T-Mobile I signed up with.
New Password Cause Frozen Screen
I’ve never had an issue with the app until these the past couple weeks. It suddenly asked me to change new password but when i try to create new password, it wouldn’t even let me create one! I was able to make a new one on the t-mobile website, but every time i enter the app and attempt to login, it shows up as new password needs to be changed page and it won’t even let me press the screen. The app is completely useless now. Please fix asap.
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App bugs not fixed
T life is not loading issue, can’t work properly every time change is going manual login with browser App bug not fix
Trade in
Avoid this carrier, especially if you're planning a trade-in. They’ll promise a good price for your phone but then pay less than half of that; they claim that to get that payout, you have to switch to a plan that costs twice as much as your current one—and when you call to sort it out, no one helps you! I even went to the store for help, but no one there could assist me; they just tell you to call the call center, where the service is terrible. I called last night, and the representative was slurring their words, with background music so loud I couldn't hear a thing. Alejandro, the store rep, told me that their customer service agents work from home and often sound like they're at a party. It’s pathetic—avoid T-Mobile.
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No log out feature
Wish you could log out..
App freezes now
App started freezing a day ago and can no longer use. I deleted and readded but still won’t work. What is going on?
Usually useless
Never an issue making a payment, but anytime I want to look at plan details, device pay offs or anything other than giving my money to T-Mobile, the page never loads and gives an ‘Oops we can’t connect’ message.
I can’t set up payment plans without calling customer service. I can’t see what I owe on any devices. I’m told to use the app for support but it’s so bad at doing its job. I always check to keep my app updated.
They’re sure to make it easy to use T Mobile Tuesday coupons so that they get their affiliate kickbacks. They make sure they try selling upgrades.
Makes me wish I could switch back to a pre-paid service.
I can’t set up payment plans without calling customer service. I can’t see what I owe on any devices. I’m told to use the app for support but it’s so bad at doing its job. I always check to keep my app updated.
They’re sure to make it easy to use T Mobile Tuesday coupons so that they get their affiliate kickbacks. They make sure they try selling upgrades.
Makes me wish I could switch back to a pre-paid service.
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Pointless App
This is probably one of the absolute worst apps I have ever used. I cant even access my account or pay my bill on it.
Liars
I was told j was getting two phone lines and home internet connection however when speaking tk then at the tmobile store they told me home internet is not available in Toms River. Now they are giving me problems canceling this sale. Cancil the fraudulent services
Customer Service **Update
** After being contacted regarding my review, by Susana D. ‘Executive Social Media Care’
(T Life/ T Mobile) claiming to want to assist (and doing nothing of the sort.)
The review is now zero.
PLEASE - consider literally any other available cell service that has coverage where you live/work/travel.
ORIGINAL REVIEW: After 20 years with TMobile, the lack of customer service has become enough to drive me away.
As a company they have made it clear they could not care less about losing current customers; it is almost as if they welcome it.
The fact that customers cannot speak to someone about their account without driving to one of their stores & waiting is such a waste of time and money. The same people are not allowed to discuss your account over the phone (even with plenty of ways to verify identity.)
I am aware it is an effort to drive customers to utilize the app for all their customer service needs- and if the AI &/or rep. support could do that efficiently and effectively, then that would be fine.
Unfortunately that is not the case. Oh well, time to jump through the hoops at another provider :(
(T Life/ T Mobile) claiming to want to assist (and doing nothing of the sort.)
The review is now zero.
PLEASE - consider literally any other available cell service that has coverage where you live/work/travel.
ORIGINAL REVIEW: After 20 years with TMobile, the lack of customer service has become enough to drive me away.
As a company they have made it clear they could not care less about losing current customers; it is almost as if they welcome it.
The fact that customers cannot speak to someone about their account without driving to one of their stores & waiting is such a waste of time and money. The same people are not allowed to discuss your account over the phone (even with plenty of ways to verify identity.)
I am aware it is an effort to drive customers to utilize the app for all their customer service needs- and if the AI &/or rep. support could do that efficiently and effectively, then that would be fine.
Unfortunately that is not the case. Oh well, time to jump through the hoops at another provider :(
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RATEROS
Me cobraron 270 dólares de mas
Y no me lo recrearon después de tres meses de reclamos
Solo dijeron que no
Así que eso es robar
RATEROS
Y no me lo recrearon después de tres meses de reclamos
Solo dijeron que no
Así que eso es robar
RATEROS
Support chat doesn’t work
I’ve initiated at least 10 separate chat assists in the app today and I’ve never been able to connect to a live agent even though I followed the instructions from the in-app AI agent. The “agent” will tell me to tap the button to connect and either there is no button or if there is and I click it, the chat gets stuck and never connects. If I back out and re-enter the chat, it gets stuck in a perpetual loading animation so there’s nothing I can do except end the chat and start the whole dumb cycle over and over.
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My Recent Experience…
I went in the Dacula Store to find out why our monthly bill (just my wife and I and we are both over 70). Our bill went up about $12. My Reps at the store ate Jadon and Lou although every employee at this store is courteous and knowledgeable. At any rate, as usual Jason was excellent. Turn out, the new monthly pricing touched ever T Mobil Customer. Some plan increased much higher than ours increased. What’s new Everything keeps going up, right. The good news, my phone will be paid off in about two months and that will save us $50/month. I ask Jason several questions concerning my iPhone 17. As usual, Jason knows so much about the working of the IPhone. The Dacula, Ga. Store next to Kroger is well run, convenient to our home and always helpful when I go in the store. We’ve been with TMobile many years now.
Thank you for the good phone reception and being available to help customer!
I was a the store on 9/15/26, I believe.
MK
Thank you for the good phone reception and being available to help customer!
I was a the store on 9/15/26, I believe.
MK
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Terrible ui
It’s annoying to use this app. Tons of things that don’t need to be behind a password are and if you’re not familiar with the app you’ll spend way more time than you need to looking through all of the wrong menus before finding what you need. I don’t plan on ever buying anything new from tmobile so dedicating so much screen soace to ads makes the app feel cheap and annoying. How many taps does it take to just find out how much data is left? 17. Ridiculous. Also why does it pretend to be logged in when it’s not?
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Joe Parker
App is absolutely trash. T-mobile service isn’t top tier and no longer value its customers. The app can’t do something as simple as give you a bill breakdown. App always crashing, no 24/7 technical support via chat, long wait times etc…… just horrible. Just pay and ask no questions
The app is useless
I cannot get anything done. I’m using this app every time I try to login and ask for my account number. I call T-Mobile got my account number. Put it in put in my six digit code and then it still did not get me access. It’s always glitching. It’s just a poor experience. I’ve been with TMobile for seven years and I’m actively now looking for a different phone company because of this app that they’re forcing me to use can’t even use the website anymore
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what is wrong with the app?
A few weeks ago I go to check out the T-Mobile Tuesday deals and it says I need a new password. However, won’t let me do anything. It’s a dead screen.
The new update
The new update sucks. I can’t see how many payments on other lines I have, and it has changed it to where I can’t set up arrangements as I’m no longer the primary account. Please revert back to some of the old features.
