Cannot manage account through app
PIN is no-long recognized. Cannot reset PIN through app or website. There’s no reason my PIN should suddenly be un-recognized, as I haven’t made any changes and my account hasn’t been compromised. My PIN has been documented in a password manager for over 2-years.
Worthless buggy app. :(
Worthless buggy app. :(
TRASH
TMONEY DOESN’T WORK!!!! SENT IN A TICKET DAYS AGO EVEN THO THEY SID THIS IS A KNOWN ISSUE!!! STILL NOT FIXED!!!! I EVEN UNINSTALLED & REINSTALLED THIS TRASH APP AND NO FIX!!!! I NEED 2 LOOK INTO GETTING A NEW DEBIT CARD SOMEWHERE ELSE!! I USED TO LOVE T-MOBILE TIL TRASH CEOS ALL TOOK OVER AND IT’S BEEN DOWNHILL SINCE!!! JOHN WAS THE BEST!!! SINCE IT’S GOTTEN WORSE & WORSE!!!!! THIS LAST ONE IS TOTAL TRASH!!! ALL APP RELIABILITY!!! THAT THING NEEDS TO LOSE IT’S JOB TO AI TAKE OVER!!!! IT’S THE PROBLEM W/ THIS AI!!!!!
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HORRIBLE
It takes multiple attempts to login. The app is no responsive on several button options. The app freezes, delays response time, or just doesn’t load. Why is your app this bad?
Useless
This is just a sales app. It’s USELESS for fixing problems.
Error message
App is never working. There’s always an error when trying to login or get into your account.
Doesn’t work
It’s that simple
No more in person
Mandatory app to reduce help from store staff
Could not vote 0 so gave 1 star
Could not vote 0 so gave 1 star
Nonsense
Nonsense
Customer Service
After 20 years with TMobile, the lack of customer service has become enough to drive me away.
As a company they have made it clear they could not care less about losing current customers; it is almost as if they welcome it.
The fact that customers cannot speak to someone about their account without driving to one of their stores & waiting is such a waste of time and money. The same people are not allowed to discuss your account without driving you over the phone (even with plenty of ways to verify identity.)
I am aware it is an effort to drive customers to utilize the app for all their customer service needs- and if the AI &/or rep. support could do that efficiently and effectively, then that would be fine.
Unfortunately that is not the case. Oh well, time to jump through the hoops at another provider :(
As a company they have made it clear they could not care less about losing current customers; it is almost as if they welcome it.
The fact that customers cannot speak to someone about their account without driving to one of their stores & waiting is such a waste of time and money. The same people are not allowed to discuss your account without driving you over the phone (even with plenty of ways to verify identity.)
I am aware it is an effort to drive customers to utilize the app for all their customer service needs- and if the AI &/or rep. support could do that efficiently and effectively, then that would be fine.
Unfortunately that is not the case. Oh well, time to jump through the hoops at another provider :(
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My app
Is my app running correctly?? Icant get threw to anyone on the app and phone dose strange thing?? Need help can’t call in using app or 611 eaither something wrong with my app?? is my app working correctly. I have an iPhone 12 Pro Max. It’s like four years old, but still working with certain things I can’t do on my T-Life app. It has a lot of correct information but I need to speak to someone to set it up correctly. I don’t know what’s going on.
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Update
Why am I having to update every single day that I open the app.?
Login
Cant even login to app, just keeps loading g cant check data or profile
This last update
The T-Mobile Money function no longer is working with the app. Please fix! You can only look at your account by going to the website directly
impossible to do anything
you cannot access anything. And forget having a home Internet if you don’t have a T-Mobile number, it is impossible to pay the bill on the website.
Trash company
Truly go with any other company than t mobile awful to deal getting wifi from them and they make returning it even harder. Awful experience with their customer service team just terrible all around truly regret ever using them for wifi.
Sold a lie
I was sold a “lifetime price” their words not mine, so shouldn’t have said it if you weren’t gonna stick to it. I see there a huge law suit over it. I was told $55 a month as long as I keep it they swapped me to a 5 year price guarantee last month and also raised it before they forced me to a new contract. And since then oddly enough all the sudden my WiFi hasn’t been near as good.
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T-Mobile Da Best Ka talaga!!!
Kinginang T-Mobile yan da best ampucha!Daking mga teleponong malulufet tas mga promo na ang lulufet!Grabe ang angas!!!Alaws sinabi ang ATT at Verizon sa inyo!Mga kupaloids ang mga yun!!!
Invasive protocol, terrible log-in glitch, and useless customer protection
The app asks you almost every screen if you want to use FaceID to log in. Even when you hit “no”, it will ask you a second time, every time. In addition, the app constantly will log you out, and hitting log-in again does absolutely nothing, forcing you to close the entire app to try again. When you try to log in, the FaceID toggle is set to “on” automatically when it should be auto opt-out. When you put in your password and backspace at any time to edit your password, the FaceID toggle switches back on. Their Scam Shield does nothing to stop the dozens of spam calls I receive every day. The T-Life app is nothing more than a glorified way to get your location data under the guise of pay-to-play third-party vendors so they can build more information to sell you more useless ”goodies.” Overall, one of the worst apps I’ve ever used and I’ll be switching to a carrier to prioritizes seamless customer service and useful device settings instead of a glitchy, invasive carrier app that gives you “offers” that require you to give your FaceID, location data, and gimmicky offers for something you don’t even need.
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Home internet is trash
T-Mobile’s home internet service is trash in San Diego. They need to stop selling it.
Errored for what I needed
Got this app to manage the devices connected to my T-Mobile WiFi gateway (which, by the way, is something you used to do without any app on your phone). The one screen I needed to get to in order to do this repeatedly failed to load, saying simply “Cannot load content. Please try again.” The app is a big download size and completely failed to do the one simple thing I needed it to do.
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