Business
Horrible App has never worked, then they charge late fees when their app does not work. Prob class action coming
App Stinks!
Worse app I’ve ever encountered. Totally inconsistent and unreliable.
Started off almost perfect a year ago. As of 7/16, just a hot mess!
Started off almost perfect a year ago. As of 7/16, just a hot mess!
Phone support bad
T-mobile wanted a credit card number to ship me a new box for no change on equipment and shipping. If it is no charge then why do you need a credit card number? They warned me not to release my PIN number to anyone but t-mobile wants credit card numbers for no change replacement of equipment. My bank said don’t release your credit card number if it is no charge. I finally drove to the next town to pick up replacement equipment at a t-mobile with no credit card.
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T-Life T-Money
I would give it less if I could because it’s now set up that you can’t access your T-Mobile Money account if you don’t have T-Mobile or their Internet. So now I have zero access to my T-Money bank account.
Garbage app
First of all, you are forced to use one app for everything and it really doesn’t work that well there’s too much garbage in the app.
Recently, my standalone SyncUP DRIVE app stopped working. I signed in to my T-MOBILE app to look for the SyncUP DRIVE. I did find it, but it wasn’t easy. It’s hidden in the menu you have to search for and scroll and then again it’s not as beautifully designed like the standalone app. So right now I am thinking of getting rid of this SyncUp drive because it’s just so difficult to use this stupid T-Mobile app from signing in constantly asking you to enter password. Why do I constantly need to login and put my passport to view Sync Up device? Instead of making it easier by having a stand alone ap, you made it more difficult and combined everything in one app. It’s just so much garbage in the app.
The SyncUP DRIVE app was just the perfect app. Everything was working. It was easy. It was smooth. It was fast. Everything was in the app. Why the hell would you get rid of something that is working so well?
Recently, my standalone SyncUP DRIVE app stopped working. I signed in to my T-MOBILE app to look for the SyncUP DRIVE. I did find it, but it wasn’t easy. It’s hidden in the menu you have to search for and scroll and then again it’s not as beautifully designed like the standalone app. So right now I am thinking of getting rid of this SyncUp drive because it’s just so difficult to use this stupid T-Mobile app from signing in constantly asking you to enter password. Why do I constantly need to login and put my passport to view Sync Up device? Instead of making it easier by having a stand alone ap, you made it more difficult and combined everything in one app. It’s just so much garbage in the app.
The SyncUP DRIVE app was just the perfect app. Everything was working. It was easy. It was smooth. It was fast. Everything was in the app. Why the hell would you get rid of something that is working so well?
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Ai is terrible!
I can’t even do a simple search, whenever I try it turns into a pointless conversation with an ai chat bot. Nobody asked for this, and you’re now making things inconvenient. Get rid of it.
AZ-MN
Great service call with John
Maybe avoid Customer Service???
Contacted CS to have voicemail turned off (only calls are spam.) Heath C "claimed" it was, but spam calls INCREASED from 4-5 a day to 2-3 AN HOUR.
Coincidence?? Incompetence?
Coincidence?? Incompetence?
cant login
literally cant login, it just is worthless
App sucks balls
The app refuses to let me sign in
T-mobile
Good app
Touch ID
To use your app it asks for touch ID (uses our fingerprints to access), which is OK because it still gives the "not now" option.
However it also gave a message that said touch ID would be required in the future.
No, you may not require fingerprints or touch ID to use your app. If you start requiring that, then this app will be removed from this phone.
As others have stated, the freebies are not that great anymore. I do appreciate and thank you for the good free things you offered in the past.
However it also gave a message that said touch ID would be required in the future.
No, you may not require fingerprints or touch ID to use your app. If you start requiring that, then this app will be removed from this phone.
As others have stated, the freebies are not that great anymore. I do appreciate and thank you for the good free things you offered in the past.
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Love the app
Best carrier app by far.
Nothing about this app works.
Can’t log in. Nothing happens if I press the login button. Nothing happens if I press the setup account button. The app support button doesn’t bring up app support.
Paying for 2 air pod pro 3 and only own 1 pair
I was told my a t mobile store I had to call customer service to have them fix the problem. Then I called the T-Mobile customer service and they told me I have to go back to that T-Mobile to have the problem fixed when I travel for work and I’m nowhere near that T-Mobile. so it looks like I’m just out Money. Don’t recommend T-Mobile.
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great!!!
GREAT DEALS ON EVERYTHING!!!!
unbearably slow
this app makes me want to take a toaster bath. it works about as well as an abandoned website from 1999
Live Chat Broken
Fix the live chat feature it’s been broken for weeks!!!!
Does not function correct
I have a good phone and it is up-to-date. The app does not function correctly. It freezes up and does the Internet buffering thing worse than anything I've ever seen. Considering this is my Internet provider for my device, how is it that it's Internet is a worse connection than anything else?
Chat button
The chat button has stopped working. I tried to delete and re-download the app but it still doesn’t work. Hopefully an update will come out to fix this issue.
