where do I buy the device?
What a P.O.S. Wish I Could Give It Zero Stars!!
Great app for keeping track of pet
Response from developer
Glad the device is meeting your needs Kim!
Glitches and bad battery
Response from developer
Hi Bruce a c, sorry to hear about your issue. If you still have the device can you email about your issues at pets@t-mobile.com
Love the app
Response from developer
Hi lmanzo, we are glad to hear you are enjoying using the application. We will relay this back to our product team!
Dont waste your money
Response from developer
Hi tiredofsnap, We're sorry to hear the location wasn't accurate. We would recommend calling customer care 1-800-937-8997 to ensure you have sufficient coverage in your area.
Has potential, needs improvement
Please, please, DEVELOPERS listen to some key things that will knock this out of the park (and I’ve tried 5 other trackers so I have a lot of competitor experience):
1. Add an option in the app to sync the device when it isn’t checking in. Having the button on the device is useless when in use because my dogs can’t press it :) I want to be able to force a refresh from my app to make it check in (even if it uses a little battery).
2. Allow to mark all notifications as read and/or delete them. It’s cumbersome to catch up to a bunch of notifications.
3. Allow the safe zone to be more customizable. Draw the borders, smaller circle etc.
4. Allow audible notifications for leaving the safe zone to be set and customized so I know when I hear that sound, there’s a problem.
5. Work on the safe zone notifications. I still have yet to get a notice when they leave the safe zone. I’m going to get a WiFi extender to see if it helps so I at least know but really if this works on cellular network it should just do it on its own.
I think I’m going to keep them because they do report a pretty precise location when in tracking mode and the monthly cost is low enough. But I really really hope to see some of these improvements come along soon. Thank you!!
Response from developer
Hi Ree'lynn, This is great feedback and we are always looking for ways to improve the product! We would love to keep the dialogue going, email us at pets@t-mobile.com, we look forward to hearing from you.
Useless
Response from developer
Sorry to hear about your account setup experience. Please reach out at Pets@t-mobile.com for use to help create your SyncUP PETS account or reach us by calling Customer Care at 1-800-937-8997.
Review
DO NOT BUY THIS !!!!
Response from developer
Hello Kheffgtedfh, Thank you for your feedback. We are sorry to hear your device is not functioning as it should, please reach out to Customer Care at 1-866-866-1900 so that we can assist with this issue and get you back on track. Thank you again for your feedback.
Works when it wants to
Response from developer
Hey armyoperator, We apologize about the experience you’re having with your device going offline. Please reach out to Customer Care at 1-866-866-1900 so that we can assist with you with getting back to having fun with fur family.
Poor product
Response from developer
Hey Mike Bounfh Thank you for letting us know about the issues you’re experiencing. For device battery issues, I recommend connecting to Wi-Fi whenever possible to allow the device to go into power saving mode. We are sorry to hear it’s taking so long to track your fur-buddy. If this issue continues please contact customer care at 1-866-866-1900.
Tracker
Response from developer
Pawsome Ideas! Thank you for taking the time to provide us some encouraging words. Keep a look out for future updates as we are always aiming to improve our customer’s experience.
Hmmmm
Response from developer
Hey Dog Girl Love, OH no! Not knowing where your furry friend is for over an hour is enough to cause any one worry. Please rest assured that is not the experience we expect our users to have. May I suggest in the future enabling Tracking-Mode if you haven’t already? Doing so will find your pet quicker by increasing the frequency at which your device sends location updates. You can do so by going to the SyncUP PETS app and tapping the location icon in the bottom center of any screen. Once there, tap the PET icon for the pet you wish to track. Then select TRACK. When you’ve located your furry friend, make sure to STOP TRACKING. Enabling tracking uses GPS and will impact the battery life of the device. If you continue having issues, please reach out to Customer Care at 611 or by dialing 1-800-937-8997 from any line. We are thankful for your feedback; it was absolutely fur-rific as we are working on improving the user experience for both pet and owners and we hope you continue to provide us with such valuable insights.
Good
GREAT PRICE!, no location history
Response from developer
Thanks for reaching out! Feedback like this helps make our product better for pets and people alike. We've passed your feedback on to the product team.
Best idea ever
Not a quality service
The battery lasts less then 24 hours.
It rarely updates.
You cannot see historical data. I want to see where my pet has been.
Tracking seems to do nothing.
For an ongoing cost I am really disappointed in this service.
If my pet gets killed because this product does not perform as advertised that will be a major issue for T-Mobile. But, they have mastered how to take 600.00 a month out of my bank account.
The best!
Downside is that the device is only one size and I have a toy yorkie. It’s big compared to him and he often doesn’t like a lot around his head. I can’t imagine how hard it is for cats, especially since the device is for both animals.
Response from developer
That’s some paw-some feedback! Happy to hear one of our experts was able to help you out. Stay tuned for new and exciting features!
Extremely big device and “safe zone” is too large of an area
Response from developer
Thanks for reaching out! Feedback like this helps make our product better for pets and people alike. We've passed your feedback on to the product team.
