TacomaFIRST 311

TacomaFIRST 311

by City of Tacoma

40 ratings
26 reviews
Free

Details

  • Released
  • Updated
  • May 3, 2014
  • May 21, 2026

Features

TacomaFIRST 311 screenshot #1 for iPad
TacomaFIRST 311 screenshot #2 for iPad
TacomaFIRST 311 screenshot #3 for iPad
TacomaFIRST 311 screenshot #4 for iPad
TacomaFIRST 311 screenshot #5 for iPad
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About

This app provides residents of Tacoma, Washington with a streamlined way to access non-emergency city services. Users can easily submit, track, and manage service requests directly from their mobile devices, benefiting from enhanced location features and a dynamic interface.

Submit service requests
Track request status
Enhanced location features
Dynamic user interface
Access non-emergency services
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What's New in TacomaFIRST 311

322.0.0

May 21, 2026

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

User reviews

It does what it needs to

I’ve used this app a lot to report different issues around my neighborhood. I think it’s intuitive enough once you use it once or twice, and the city is typically responsive to requests. I find it simpler than calling.

Graffiti is acceptable

Don’t bother. Reported lots of graffiti around town. Nothing can be done and it’s acceptable for buildings to have tags. All of my reports were closed out without resolution.

results are few and far between

I’ve written about 10 request, so far, some of them closed without any real action, although they were real problems and still remain. some requests are tossed around like a pickle ball. It seems really difficult to get the city to just do basic stuff at times. I know they have their hands full with homeless and druggies, but it’s frustrating to write this stuff in good faith and see nothing real happen, there is no way to have any, communication with the city employee who is responding to the issue for the most part they say we see it now it’s closed.
On the other hand, it seems that Pearce transit is pretty responsive to trash and things like that they seem to get right on it.
The best thing about the app is that you’re able to report animals on the highway. That’s the one thing it’s good for.
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Absolute garbage

The app is trash and amounts to a colossal waste of time for anyone trying to use it. Stop being broken Tacoma! Start cleaning up! Do your jobs!

Quit way to inform the City of issues

The app is getting better with age. It allows you to snap a photo and identify on a map of problems in the city (e.g., lighting outage, trash, abandoned vehicles). It also allows the user to select from categories so the issue is routed to the proper city department/agency. If the City doesn't know about an issue, they can’t address it.
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Developer apps

FAQ

What does the TacomaFIRST 311 app do?

The TacomaFIRST 311 app allows residents of Tacoma, Washington to easily access the City of Tacoma's non-emergency services. It facilitates the submission, handling, and tracking of service requests directly through a mobile interface.

How do I submit a service request?

You can submit a service request through the app's convenient interface. The app is designed for quick and easy mobile access to the City of Tacoma's non-emergency services, allowing for direct submission of requests.

Can I track the status of my service request?

Yes, the app offers the convenience of handling and tracking your submitted service requests. You can monitor the progress of your requests directly within the application.

Is this app free to use?

Yes, the TacomaFIRST 311 app is available for free. There are no in-app purchases or advertisements mentioned, making it a free resource for Tacoma residents.

What are the benefits of using this app for city services?

The app provides a more dynamic user interface and includes enhanced location features for more accurate service requests. It offers a quick and easy mobile way to interact with the City of Tacoma's non-emergency services.