Video call not working!!
Can’t even see my kids face when I talk to him because for some reason the video call button never connects.
Terrible Customer Service & Support
No phone number for customer service. They encourage to use the chat option. However when you chat, you receive an error message saying they’re too busy and to email them. Once emailing, they state someone will get back to you in 2 business days. I haven’t been able to reach anyone and it is a horrible experience if you need to get in touch with anyone with this company. Good luck trying!
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Trash
Over priced. No customer service. Glitches. Now it’s 40 a month 😂
Terrible customer support
I have been unable to log into my account for 3 days now and the only way to contact customer support is via chat messaging or email I have received only emails telling me they have a higher than normal volume of customer issues and they have not responded with help for three days I have no contact with my co parent besides talking parents this the worst experience I have ever had with a customer support system in my life. I would give 0 stars if I could.
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Calendar needs an overhaul
The app is great for simple messaging (photo attachments are cumbersome)and recording calls but the calendar is clunky and feels very outdated compared to OFW and even AppClose.
Costs way more than you think
I paid for a year, and also separately paid for my records (pdf export which is extra) but that wasn’t enough, you have to keep also paying every month to be able to use the pdf exports which you already paid twice for. So….if there’s any alternative avoid this app. There’s no way to get a permanent useable version of your communications.
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Avoid - Do Not Use - No Longer Free Avoid
Avoid - Do Not Use - No Longer Free Avoid this Site and App. They are now charging you to collect your most personal data on your family, consider this. Avoid.
App sucks
I requested an app to talk to my ex wife when our child is with her. I had 500+ minutes and they all went away without reason. This app continues to prove how much a scam this stuff is. It says it’s supposed to protect you but feel free to read the information about how it only records about 30 minutes of the call you need to spend an arm and a leg for something that we all already pay for. Makes zero sense to me.
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They cannot confirm if your account is canceled
Because they have sign ups go through Apple ID they cannot confirm if you have your account canceled or if you’re still getting charged. This is ridiculous. They should be able to see your account through their system and help you. I only have one Apple ID and I am not seeing a subscription there. But I’m getting emails from them saying I still have a subscription. People don’t respond to help support tickets very quickly and when they do, they are of no help. I would not use this app again.
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Wonky lately
It’s been acting wonky lately; especially for the severe increase in price!
No download feature
AppClose has a download feature making court ready records a snap. This app is way behind!!!
PRESENTS ITSELF AS A FREE OPTION-FALSE / CHARGES MINS WHEN RINGING
Profiting off of parents who are required to use TP because it was feee before. Now, they won’t answer messages or emails why. The app even charges you minutes while the phone is ringing, even if nobody picks up. Let your commissioner know during court this service is no longer free. Parents should not be charged to communicate about their child considering all the options we have that can show proof already paid for monthly.
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Support is nonexistent
I have the ultimate level plan that supposedly has priority support. They do not reply. A call didn’t generate a transcript and I need assistance. Been waiting over a week.
Also there are sound and echo issues. If you have your device landscape, a phone user sees you sideways.
They get away with high fees that keep going up because people are court ordered to use it.
Also there are sound and echo issues. If you have your device landscape, a phone user sees you sideways.
They get away with high fees that keep going up because people are court ordered to use it.
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Phone Transcription Not Working
I’ve used this app over the past year and have benefited from it however, recently the app stopped transcribing the phone calls. I’ve reached out twice with no response or remedy. It’s very important that we have the calls transcribed for court.
Disappointing Customer Service and Communication
I reached out to this company before the promotional period ended and expected a timely response. Unfortunately, there was very little urgency in getting back to me, despite my efforts to resolve the issue before the deadline.
What was most disappointing wasn’t the outcome itself, but the lack of communication and customer service throughout the process. When customers proactively reach out for assistance, they should not have to repeatedly follow up or worry about being ignored.
Based on my experience, I chose to take my business elsewhere. I hope the company improves its responsiveness and communication with future customers.
What was most disappointing wasn’t the outcome itself, but the lack of communication and customer service throughout the process. When customers proactively reach out for assistance, they should not have to repeatedly follow up or worry about being ignored.
Based on my experience, I chose to take my business elsewhere. I hope the company improves its responsiveness and communication with future customers.
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Cannot justify the price increase
I’ve used TP for over 5 years. The messaging works fine, but their calendar feature is terrible, so I cannot justify the price increase when other services have better features. Also, slow response time by customer service meant I got stuck paying the increased price (I was checking that my data would not be deleted before switching), so it doesn’t appear the company appreciates a loyal customer. We will be switching to Our Famjly Wizard- do yourself a favor and just start with that one.
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Terrible app
App barely works. Super glitchy. And now they want to charge $40 a month, instead of $27
Warning Not Free! Concerning business practice.
Families court ordered use of the app , courts promote the app as "free" to use. Seems The app grows and surprise vulnerable families now have to pay to get access. A court order not followed can result in transfer of custody to an unsafe parent and incarceration of a fit parent. Evil targeting vulnerable families for profit. I hope when the policy and procedures changed the courts were all notified not to promote the app as "free" to use.
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Too expensive
App is too expensive
63% price increase
No explanation given, but price increased overnight from $12 a month to $19 a month. Why? What justifies this increase?
