Terrible Customer Service & Support
No phone number for customer service. They encourage to use the chat option. However when you chat, you receive an error message saying they’re too busy and to email them. Once emailing, they state someone will get back to you in 2 business days. I haven’t been able to reach anyone and it is a horrible experience if you need to get in touch with anyone with this company. Good luck trying!
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Trash
Over priced. No customer service. Glitches. Now it’s 40 a month 😂
Terrible customer support
I have been unable to log into my account for 3 days now and the only way to contact customer support is via chat messaging or email I have received only emails telling me they have a higher than normal volume of customer issues and they have not responded with help for three days I have no contact with my co parent besides talking parents this the worst experience I have ever had with a customer support system in my life. I would give 0 stars if I could.
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Calendar needs an overhaul
The app is great for simple messaging (photo attachments are cumbersome)and recording calls but the calendar is clunky and feels very outdated compared to OFW and even AppClose.
Costs way more than you think
I paid for a year, and also separately paid for my records (pdf export which is extra) but that wasn’t enough, you have to keep also paying every month to be able to use the pdf exports which you already paid twice for. So….if there’s any alternative avoid this app. There’s no way to get a permanent useable version of your communications.
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