Mobi
Slow to update anything. Needs more updates at in a quicker time frame and offer newer options sooner rather than later. While I love Mobi for its size it sucks with updates!
Give us a silent mode. And let us fill our tubing without stopping.
All in all I’m happy with the app. But please for the love of god give us the ability to shut the pump up. Not just vibrate, but a complete silent mode. Also, having to acknowledge yes or no if insulin has come out of the tubing when doing a site change is so unnecessary.
Graph visibility
Graph of bg needs enhancement. Green dots are hard to see they are so pale in color. Black dots would show up much better— or dark green.
An ok app with glaring omissions
This app is generally fine. It generally works consistently and includes most of the important functions it needs to: flexible boluses, temp basal rates, multiple profiles, etc. The pump itself can barely hold a bluetooth connection to the CGM and that should be an embarrassment to Tandem, but that’s separate from the issues with the app.
I’d really like to see the following changes to the app, and I’m not the only one, judging by the many reviews here, and discussion elsewhere online:
1. Implement a snooze function for alerts! This is basic, vital functionality. After I’ve been alerted my bg is out of range and I’ve treated the low/high, it is just useless harassment to force me to continue clearing staggered, redundant CGM and Control IQ alerts. It won’t make insulin or sugar take effect any faster, and it’s especially disruptive to sleep. Even a twenty minute “I’ve treated my high/low” option would be a huge relief, though I’d prefer a system like the G7 app, which lets me choose how long I want to silence alerts.
2. Stop Control IQ alerts when bg is already high/low, they’re 100% redundant in those times. Look: It’s valuable to be told I may go low in the near future, but it’s just infuriating to get ongoing, staggered alerts saying Control IQ has “predicted” I’m going to go low when its already happened.
3. Change the dashboard CGM graph to eliminate the periodic labels which cover up the readings! Especially when trying to make treatment decisions I want to see the last several values, and a spiky bubble that covers up what I want to know doesn’t help anything.
4. Lastly, and much lower priority: Maybe the pump doesn’t need to vibrate for in-app actions like clearing an alert, saving changes, etc? It’s already annoying to have it buzzing at me, I don’t need extra buzzes to tell me I’ve successfully addressed the cause of the buzzes.
I can imagine that those options might not be appropriate for every user to control - so put them behind a separate passcode or make them age restricted if need be. But it’s absurd for a responsible adult to not be able to snooze alerts. And PLEASE take these user requests seriously. Because of the nature of this app and our 24/7 dependency on it these things have huge impact on our quality of life.
I’d really like to see the following changes to the app, and I’m not the only one, judging by the many reviews here, and discussion elsewhere online:
1. Implement a snooze function for alerts! This is basic, vital functionality. After I’ve been alerted my bg is out of range and I’ve treated the low/high, it is just useless harassment to force me to continue clearing staggered, redundant CGM and Control IQ alerts. It won’t make insulin or sugar take effect any faster, and it’s especially disruptive to sleep. Even a twenty minute “I’ve treated my high/low” option would be a huge relief, though I’d prefer a system like the G7 app, which lets me choose how long I want to silence alerts.
2. Stop Control IQ alerts when bg is already high/low, they’re 100% redundant in those times. Look: It’s valuable to be told I may go low in the near future, but it’s just infuriating to get ongoing, staggered alerts saying Control IQ has “predicted” I’m going to go low when its already happened.
3. Change the dashboard CGM graph to eliminate the periodic labels which cover up the readings! Especially when trying to make treatment decisions I want to see the last several values, and a spiky bubble that covers up what I want to know doesn’t help anything.
4. Lastly, and much lower priority: Maybe the pump doesn’t need to vibrate for in-app actions like clearing an alert, saving changes, etc? It’s already annoying to have it buzzing at me, I don’t need extra buzzes to tell me I’ve successfully addressed the cause of the buzzes.
I can imagine that those options might not be appropriate for every user to control - so put them behind a separate passcode or make them age restricted if need be. But it’s absurd for a responsible adult to not be able to snooze alerts. And PLEASE take these user requests seriously. Because of the nature of this app and our 24/7 dependency on it these things have huge impact on our quality of life.
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Need to store pump settings in app
I like control iq. I don’t like the mobi. Since I’m averaging 2 pumps per year so far, it would be nice if the pump settings saved in the app to make replacement easier. It’d be even better to not need replacements but at least make this process easier. Otherwise the app is fine. I’m writing this after putting all my settings in a document in preparation for transferring to my second replacement/third mobi.
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Vibration causes it to move off charger and makes too much noise
The vibration is super loud and there is no way to silence it. We already have alerts from the cgm so the vibration on the pump is extra and it burns the battery faster. It will not sit on the charger because when you stop insulin to charge it it vibrates nonstop and it moves off the charger.
Please Add Libre 3 Plus
The pump is great and working well. A minor complaint is that I can’t set the alarm time when disconnecting the pump similar to the way the t slim works. Also, please add compatibility with the Freestyle Libre 3 plus also like the t slim. The Dexcom is not working well for me and the Libre 3 plus is great.
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iPhone 17e
Not compatible with iPhone 17e yet. I spoke to apple who said it is compatible on their end since I can download the app but that tandem isn’t allowing it to go through yet. Please help with this.
Connection
My pump keeps losing connection I’ve had so many issue with tandem since I’ve started using it very irritated……
When can the IOS26.3.1 system be adapted?
When can the IOS26.3.1 system be adapted?
3 star
It turned off my pump randomly I was off the app outside for about 20-30 minutes and when I returned inside and checked the app the insulin was off if you are gonna run a app like this make it work besides that the app is good but fix this now as what other glitches can there be if this keeps happening one day what if there is a glitch were it gives you to much insulin
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Infuriating design choices
I use this pump because it’s what my insurance covers and it’s what I have, but the alarm system on this thing makes me wish I didn’t have to. There are two high alarms when control IQ is on, BUT the second one always goes off after a genuinely random amount of time, so if I wake up in the middle of the night to a high alarm, I have to wait an indiscernible amount of time for the second one to go off. This problem has brought me to the point where I sometimes just been sleep without my pump, which I know is dangerous and not sustainable long-term, but I also have to rest well at some point. Additionally, the “find Paired Pump” alarm used to be really loud, but after a software update in ‘24 or ‘25, it became the QUIETEST sound this pump makes. I’d love to talk to whoever made that decision because why is the seeking noise the QUIETEST sound the pump is capable of?!? It USED to be loud!!! Why did we change that?! Just some super strange design choices I am BEGGING you guys to change: make the Control IQ high alarm go off at a consistent time after the first high alarm and please make the find my Paired Pump alarm louder
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Response from developer
Thank you for bringing this to our attention. We'd like to learn more about your experience to see how we can help. When you have a chance, please share these details at TandemCares@TandemDiabetes.com, and we will have our Software Support team investigate this further for you. As a reminder, our Software Support team can be reached at (877) 801- 6901, between 6 am to 6 pm (Pacific).
History
It works pretty well but like someone else said- the amount of alerts/vibrations is annoying. And mostly would like to be able to see a daily totals of insulin, including bolus history of my insulin usage. As of now you have to go and add up each bolus.
Want more flexibility with alerts when insulin is stopped
Mostly this app is great. I find it mostly intuitive to use and it does what I need it to do in order to easily control my blood sugar.
However, my biggest complaint is the alarm that goes off when insulin is stopped. There doesn’t seem to be any way to change that alert to anything other than going off every 15 minutes. I would like to be able to set how long I want the pump to wait before alerting me, because there are situations in which I would like to keep the pump disconnected from my body for longer periods of time, like a long shower, swimming, or intimacy, and I don’t want to be interrupted every 15 minutes (or more often if I haven’t acknowledged the alert) during those times. Can you please add the feature for us to be able to customize the timing of those alerts?
However, my biggest complaint is the alarm that goes off when insulin is stopped. There doesn’t seem to be any way to change that alert to anything other than going off every 15 minutes. I would like to be able to set how long I want the pump to wait before alerting me, because there are situations in which I would like to keep the pump disconnected from my body for longer periods of time, like a long shower, swimming, or intimacy, and I don’t want to be interrupted every 15 minutes (or more often if I haven’t acknowledged the alert) during those times. Can you please add the feature for us to be able to customize the timing of those alerts?
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So so so so amazing
I love this app no flaws whatsoever don’t believe any reviews that say otherwise
Works often but not all the time…
Seems to disconnect from cgm at least 30% of the time, regardless of where my phone is and even when it’s 2 inches away. Makes it very hard to use control iq and manage diabetes.
Core app is good but notifications need more options
I have this app and the dexcom app installed. Which means everytime I go low or high I receive like 4 notifications. I would love to delete the dexcom one so I don’t get spammed as much but I can’t because this app doesn’t let you customize the notification noises at all. The only options are vibrate and beep. I am a heavy sleeper so I need the dexcom apps notifications to wake me up cus this app has very quiet notifications and I’d rather not die in my sleep from being low. But it’s also really annoying cus clearing the notifications when I’m already irritable from being low is terrible. Also the only way to stop the beeps for this app is to go to notifications and swipe to the side and delete it. I don’t know why there’s not just an acknowledge button that pops up similar to the dexcom app. Again the rest of the app I like. The stats main screen is great but everything related to notifications is terrible.
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Response from developer
Thank you for bringing this to our attention. We'd like to learn more about your experience to see how we can help. When you have a chance, please share these details at TandemCares@TandemDiabetes.com, and we will have our Software Support team investigate this further for you. As a reminder, our Software Support team can be reached at (877) 801- 6901, between 6 am to 6 pm (Pacific).
Cartridge Issues
I have attempted to replace my cartridge in the mobi multiple times but as soon as insulin begins to come out the app sends me an error and disconnects my mobi and tells me to change the cartridge again.
Haven’t slept since getting this pump
There’s no way to turn off the alarm, and it’s constantly going off because it can’t connect to the CGM or the phone. God forbid you live in a place where you need a jacket, because the pump can’t connect to your phone. Least you toss and turn when you sleep and face the opposite direction of your phone, because the pump can’t connect to your phone and wakes you up the whole night. I haven’t gotten a decent sleep since getting this forsaken thing. I’m terrified of going to a movie and eating popcorn because it’ll buzz and disturb people the entire 2 hours because it senses your blood sugar going up. I just straight up stopped connecting my cgm to this pump so it’ll give me some peace, which completely negates the control IQ. I hate this thing,
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Response from developer
Thank you for letting us know about your experience. We'd like to ensure these details get escalated to our Software Support team to learn more about your experience to see how we can help. When you have a chance please reach out to us at tandemcares@tandemdiabetes.com, or give us a call at 877-801-6901, between 6 am and 6 pm (Pacific) so we can assist you further.
Site Reminder Needs Improvement
The site reminder in this app is confusing and less useful than the t:slim interface. My reminder is set for 2 days, but the app only shows what day is two days from now instead of clearly displaying the exact date, day, and time the reminder will actually go off.
This forces users to guess or do mental math. A medical device app should clearly show when reminders are scheduled. This is a usability flaw that should be fixed please.
This forces users to guess or do mental math. A medical device app should clearly show when reminders are scheduled. This is a usability flaw that should be fixed please.
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