Download
I want to download my stuff on here and your without anything on here and too so yeah my love
Good app but difficult for supermarket shopping
My only problem is that when you order from a supermarket and the value on the receipt is smaller than the amount of money taken from the card (because of missing items, weight of fruits/veg) you need to bypass AI support, get it touch with an employee, send a picture of the receipt and explain what happened. And if you paid with UP card, you receive an e-mail where you have to give the bank account. This whole process is time consuming and in other apps is done automatically.
Otherwise delivery & app are working great
Otherwise delivery & app are working great
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Avoid using Tuzz!
I ordered food from Tazz for the first and definitely the last time.
The order was placed at 16:41, with an estimated delivery time of 35–55 minutes.
At 17:33, nearly an hour later, I received a notification saying that a courier had finally been assigned and the delivery would arrive between 19:35 and 19:45, so three hours after the order was placed, not 35–55 minutes as promised.
I contacted customer support, and the agent told me the order would be delivered at 18:16. When I asked why I was seeing a 19:35 delivery time, the agent simply replied, “I’ll speed up your delivery,” and then closed the chat.
At 18:08, I got a notification saying the courier had picked up my order, so I thought it really would arrive by 18:16, especially since I live less than 10 minutes away.
But the courier just sat in one place for half an hour. I thought maybe it was a system bug, until I saw that he started driving in the opposite direction from me.
I called to ask why, and he said he had two other deliveries to make before mine.
In the end, my order arrived at 19:07, an hour after the courier picked it up, and two and a half hours after I placed it.
Of course, the food was completely cold, and the receipt from the restaurant showed it had been ready for pickup at 17:01.
After reading reviews online, I realized this wasn’t just bad luck, and it’s a common issue with Tazz.
I strongly advise against using Tazz, and I honestly don’t understand how they’re still in business with service like this. I deleted the app immediately after that order and will never use their service again.
The order was placed at 16:41, with an estimated delivery time of 35–55 minutes.
At 17:33, nearly an hour later, I received a notification saying that a courier had finally been assigned and the delivery would arrive between 19:35 and 19:45, so three hours after the order was placed, not 35–55 minutes as promised.
I contacted customer support, and the agent told me the order would be delivered at 18:16. When I asked why I was seeing a 19:35 delivery time, the agent simply replied, “I’ll speed up your delivery,” and then closed the chat.
At 18:08, I got a notification saying the courier had picked up my order, so I thought it really would arrive by 18:16, especially since I live less than 10 minutes away.
But the courier just sat in one place for half an hour. I thought maybe it was a system bug, until I saw that he started driving in the opposite direction from me.
I called to ask why, and he said he had two other deliveries to make before mine.
In the end, my order arrived at 19:07, an hour after the courier picked it up, and two and a half hours after I placed it.
Of course, the food was completely cold, and the receipt from the restaurant showed it had been ready for pickup at 17:01.
After reading reviews online, I realized this wasn’t just bad luck, and it’s a common issue with Tazz.
I strongly advise against using Tazz, and I honestly don’t understand how they’re still in business with service like this. I deleted the app immediately after that order and will never use their service again.
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Serviciu din ce în ce mai prost.
Anulări de comenzi după o oră, fără explicație (nu o singură dată), chat-ul - stai 20-40 de minute să îți răspundă cineva cu o prostie să îți zică ca îți dă voucher de te miri ce 10-15 lei….
O direcție greșită, pe care o știu cei de la Tazz dar nu le pasă ;)
O direcție greșită, pe care o știu cei de la Tazz dar nu le pasă ;)
better glovo
2.5 hours waiting for delivery (in Wednesday) thank you tazz, next time I will make order in glovo👍👍👍
Worst ordering app in romanaia
The drivers are so bad tgey take long and are unreliable somtimes to stupid to ring a doorbell
Worst food delivery app
The app works fine, but when it comes to food deliveries, prepare to wait hours and hours for the food. 3 instances, food been delivered 3h or more after the order placed. Contacted the customer service (which answers after 30 min) and to get, well they make it fresh for you. Like what they go and hunt for the meat?they also lied that food is on the way, and food arrives 1h later! Do they walk with the food???use any other apps and avoid tazz that is my advice!
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L tazz
Dont waste your phone memory on the app. Restaurants have higher prices on the app, orders do not get delivered because they do not have couriers, cannot get connected to a customer support and when you do it doesnt help they will tell you the order will arrive and after 2-3h of not ordering from another app the order gets canceled after which they refund your money in 2-3 business days. Vouchers they offer cant be used with food that is on discount (even though restaurants inflate prices in order to put out fake discounts). They “free delivery” isnt so free as you need to order for atleast 40-50ron so you end up paying more if you want to catch the “free delivery”. Deleting the app so that i dont forget about these issues and order again.
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Don’t use TAZZ, it will be terrible! All my Tazz orders were terrible experiences!
I ordered something on a Sunday at 13:00; they didn’t provide any estimate. After a few hours, I tried to cancel the order, but it was impossible because, in contrast to other apps, on Tazz you need to be assigned to a person from Customer Support. My attempts to cancel the order failed three times. The delivery person arrived 7 hours later. I was not home because I had other commitments. He disturbed my neighbor because he called him to call me for some reason. After explaining to him that my order was supposed to be cancelled, he marked it as complete. Then I had to go to Facebook and the Tazz app again. After a few more hours, they answered and said they would refund my money. The incident was just one instance of several issues I've encountered. I used the app around 5–6 times, and I use delivery apps every day. Tazz is simply against their customers at every single level.
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Low delivery staff
If you ever decide to order with Tazz, be aware they do have a poor algorithm of assigning couriers or low personnel. It has happened several times that my orders were ready at the restaurants and took more than an hour for a driver to pick it up. I ended up picking it up by myself several times. Would not recommend unless you want to wait forever….. tazz, do something about this
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Horrible customer experience - app has potential
How can a single-item order be pending for more than an hour, with no updates or info on the situation? After more than one hour of waiting, you get prompted with another crazy ETA of another hour of waiting. The chat bot is pretty much useless, since it can only give you info that's already available to you. After many tries to get in touch with a representative, the process gets stuck and no one is assigned to your chat even after 20 mins of waiting. And the worst thing is that this is not a single occurence and happens most of the time. If the restaurant is at fault and takes a lot of time to prepare the order, then why is the food cold on arrival? Because based on the info in the app, once the order is taken by the rider, it takes ~ 15 minutes to be delivered and I doubt the food can get ice cold in that amount of time. Just a horrible customer experience and no responsibility.
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Varză
Nu răspunde nimeni pe chat, livrări întârziate cu orele. Nu recomand.
Poor Service, Outdated Processes – Feels Like a Scam
I’ve had multiple bad experiences with this app, and it’s getting worse. Their processes are outdated, and the delivery system is completely unreliable.
• The delivery team often claims to have called, but I never receive a call.
• Nobody rings the doorbell, and the food simply doesn’t arrive.
• When you try to get a refund, they blame the customer and refuse to process it.
• Tracking is nearly useless—you can’t even see the driver in real time on the map.
It almost feels like a scam. If they can’t fix these issues, I’d recommend avoiding this app.
• The delivery team often claims to have called, but I never receive a call.
• Nobody rings the doorbell, and the food simply doesn’t arrive.
• When you try to get a refund, they blame the customer and refuse to process it.
• Tracking is nearly useless—you can’t even see the driver in real time on the map.
It almost feels like a scam. If they can’t fix these issues, I’d recommend avoiding this app.
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Cont doar prin emag si cu nr de ro
Sunt in vizita in Romania si e greu si complicat procesul de a-ti crea cont. E optiunea doar prin emag si doar cu nr de romania
Absolute Disgrace. Stay Away! (Romania)
I have never been more disgusted by a service in my life. I ordered a €100 bottle of cognac MONTHS ago and guess what? It never arrived. I contacted support and after some back and forth, they admitted the alcohol store wasn’t responding and promised a refund. That was THREE MONTHS AGO.
Since then it’s been the same pathetic excuse on repeat: “We’ll process your refund soon, just a little more patience.” How much more patience do I need? A lifetime? This is not just incompetence, it’s blatant scamming at this point. And it’s not the first time happening an issue with this company.
They take your money, give you the runaround and hope you eventually give up. Well I won’t. If you value your time, money and sanity, avoid this app like the plague. One star is generous.
Since then it’s been the same pathetic excuse on repeat: “We’ll process your refund soon, just a little more patience.” How much more patience do I need? A lifetime? This is not just incompetence, it’s blatant scamming at this point. And it’s not the first time happening an issue with this company.
They take your money, give you the runaround and hope you eventually give up. Well I won’t. If you value your time, money and sanity, avoid this app like the plague. One star is generous.
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Horrible customer service with chatbots. Long wait time for orders
When you have a problem with the order is impossible to find any customer support. After you talk with “Laura” they give you other “agent” names. But in reality is just another chatbot that is differently trained I guess. They bribe customers with vouchers when they aren’t able to deliver the order in time. But guess what, I needed my order for which I paid also operational fees and the genius subscription. Please understand that your 30 ron voucher won’t make my food warm and my stomach fell better after I waited long times (if the order takes longer just say at the beginning do not change my wait time every half an hour, and make me wait 4h )for my food because you are not able to provide the service both your partners and your clients pay for. Because you charge fees both ways, and don’t care about their experience.
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Nu recomand, livratoriiiii anulează comenzile și se pune oprire pe banii 👎👎👎👎👎
Nu recomand 👎👎👎👎👎👎👎👎👎
First time use, and they miss my part of order
We wait more than 75minutes for our order. Food was cold, and also large fries were missing. For return money they give you only one choice- voucher. I am lose 12,5 RON, they give me voucher for 15 RON, but if you like to use it you must place order for 40 RON. This mean if you want “return” your money, you must spend more money. This was my first and last time of using this application. If you decide to use this app be ready for so pure service.
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2 hours waiting for order and finally it was cancelled with no reason
2 hours waiting for order and finally it was cancelled with no reason
My bad experiences
I have encountered several problems
1. I cant order from some restaurants because I am too far sometimes, even though other times I can
2. AI ordered from a few restaurants with personal delivery, so I could not track it, to be later informed by the driver personally that he s waiting for me to come out the house to get my food, or just have no one show up, but still no refund for my order, but still no support from the app which said that the food was still being prepared
3. Bad support, I had some problems with the delivery one time, a little late but not to late for the restaurant to still be open, and the virtual chat assistant keep me waiting saying that she was trying to connect me to a live agent, but I guess all the agents were at home sleeping
1. I cant order from some restaurants because I am too far sometimes, even though other times I can
2. AI ordered from a few restaurants with personal delivery, so I could not track it, to be later informed by the driver personally that he s waiting for me to come out the house to get my food, or just have no one show up, but still no refund for my order, but still no support from the app which said that the food was still being prepared
3. Bad support, I had some problems with the delivery one time, a little late but not to late for the restaurant to still be open, and the virtual chat assistant keep me waiting saying that she was trying to connect me to a live agent, but I guess all the agents were at home sleeping
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