TCL Home appears to be a legitimate app. The AppsHunter Legitimacy Score for TCL Home is 95 out of 100 points across 7 verification signals from App Store and developer data.

TCL Home User Reviews

Name: TCL Home
Rating: 1.9 (642 reviews)

TCL Home

Shenzhen TCL New Technology Co.,LTD.

🌟 Lifestyle

Customer Experience

Positive experience10.9% of reviews

Neutral5.3% of reviews

Negative experience83.8% of reviews

~ Based on 550 written reviews from the US App Store.

What users say

Summarized from real user reviews of TCL Home. Based on 642 reviews and a 1.9/5 average, it highlights the 4 positives and 8 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Works great
👍Convenient remote control
🚀Flawless connectivity
👍Easy setup

Negative things

🐛Connectivity issues
🐛Buggy app
🔒Security concerns
👎Difficult to use
👎Terrible UI design
🐛Crashes frequently
🔋Drains battery
👎Useless app

Is TCL Home Safe?

TCL Home does not appear safe based on available data. AppsHunter Safety Score for TCL Home is 39/100.

This assessment is based on 642 user ratings, with an App Store average of 1.9/5.

Safety Analysis

21.2% of ratings point to a safe experience

3.4% of ratings suggest some concerns

75.4% of ratings point to a risky experience

~ Based on 642 App Store ratings for TCL Home.

Is TCL Home Legit?

TCL Home appears to be a legitimate app. AppsHunter Legitimacy Score for TCL Home is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Ficou com bug

A atualização de hoje deixou com um bug que não deixa entrar no menu do ar condicionado, fica informado que está sem conexão.

Sandro.Melo09

6 days ago

Doesn’t work. Surprise, surprise.

Just like every other in the pile of bad reviews, app doesn’t work. Won’t be recommending your product in the future.

El Turdarino

13 days ago

Response from developer

Hello! We sincerely apologize for the inconvenience caused and thank you for your valuable feedback. We will listen carefully and make improvements. You can provide us with relevant information through the "My" page - "Feedback" function in the app. We will do our best to serve you. Thank you for your support of TCL!

App com poucas funções

Falta colocar mais funções como monitoramento de consumo de energia e temperatura do ar condicionado.
Falta também colocar automações no aplicativo, igual a midea tem.
Não achei nenhum e-mail pra mandar sugestões

Gab026

13 days ago

Response from developer

Prezado(a) usuário(a), agradecemos seu apoio à TCL! Sua sugestão foi encaminhada ao departamento de otimização de produtos e continuaremos focados na experiência do usuário. Para quaisquer outras sugestões ou problemas de uso, utilize a função "Feedback" na página "Meu" do aplicativo. Teremos prazer em ajudá-lo(a). Obrigado(a) pelo seu apoio!

Slow post sale service

I recently encountered an issue with my 43 inch TCL television. It took 3 days for them to sort the issue which didn’t even take 20 minutes to resolve. Clear coordination lag between customer service and local service centre. It took 1 day to log a complain second day their local team called me and next day technician came after multiple requests literally I had to beg. They always refer to TAT regardless when the complaint was raised initially. Please be mindful when you go with such an unprofessional brand.

draghav3004

a month ago

Response from developer

Empresa passando fome

Já já tem anúncio de bet não vale a raiva usem controle.

nealwees

a month ago

Response from developer

Prezado usuário, Muito obrigado pelo seu apoio à TCL. Suas sugestões já foram encaminhadas para a equipe responsável pela otimização do produto, com foco em melhorar a experiência do usuário. Caso futuramente você tenha mais sugestões ou encontre problemas durante o uso dos produtos TCL, sinta-se à vontade para entrar em contato conosco pelo e-mail tclhomefeedback@tcl.com para esclarecer dúvidas. Isso nos ajudará a resolver suas questões de forma mais eficiente. Estamos à disposição para atendê-lo da melhor maneira possível. Agradecemos novamente pelo seu apoio à TCL.

TCL App for AC

The last two app updates ruined the ability to even bring the app up on iPhone 17 to control my window AC. This makes me very angry.
How about you fix the problem!
**Update: They recommended I do an uninstall and reinstall. This is a simple fix that I should’ve tried before I wrote the review. It fixed the issue!
Thanks for the response.

Del98

a month ago

Bleh

Tried connecting to the AC through the app but it was unsuccessful. I tried twice but still could not connect. Gave up and uninstalled this app. You would think after 2 years the developer would have made some changes to make it easier to connect. I see why this app gets such a low rating.

kashcart

a month ago

Sad

Sad , App is no longer working, leaving the previously programmed ac timing unable to change, or modify.
Don’t buy TCL!

shinwaconsee

a month ago

Response from developer

Hello!We have received your feedback and take it very seriously.To help us investigate the issue more accurately,please provide your device ID and other relevant information through the Feedback feature on the “My” page in the app,so we can quickly locate the problem and offer a satisfactory solution.Thank you for your understanding and feedback!

App won’t load

App won’t even load. Main screen is faded lines and won’t load. Tried phone and iPad. Nothing. Returning.

Battlefiee

a month ago

TCL 12000 btu window unit

You guys should really stop marketing this as a smart appliance. You know you have an issue with these. If I would have read up on this I NEVER would have bought it! Now I’m stuck with a plain old ac unit and I paid extra for smart features. TCL Won’t get anymore money from me.

R0wdy84

a month ago

Waste of Time

Does not pair, has black screens and no idea why anyone would want this app. I’ve asked Apple to remove the app.

Mizu Ki

a month ago

Response from developer

We sincerely apologize for the inconvenience caused! We highly value your feedback, as this indeed affects the core experience. Please provide relevant information via the "Feedback" feature on the "My" page in the app, so we can quickly identify the issue and offer you a satisfactory solution. Thank you for your understanding and feedback!

Tcl home

Never works properly when opening the app on my phone

Boomhauer67

a month ago

Doesn’t work

Followed the instructions and am unable to connect to my window A/C just like everyone else.

Andrew@foursaintsbrewing

a month ago

falta de informação

Tive que pesquisar no chat como ligar a TV com o APP, pois é uma configuração escondida e que a TV esta desatualizada e passa a informação errada, não é mais em rede e WIFI! Liga na “energia” “cochilar”! Por que não nos informa isso?

gamelixo

a month ago

Response from developer

Pedimos sinceras desculpas pela experiência negativa! Valorizamos seu feedback, pois ele realmente impactou a experiência principal do usuário. Esperamos que você nos forneça informações relevantes através da página "Meu" no aplicativo, especificamente na função "Feedback", para que possamos identificar o problema rapidamente e oferecer uma solução satisfatória. Agradecemos sua compreensão e feedback!

Ai sonic adaptation doesn’t work anymore

Please fix

Heruuuuuuuuu

a month ago

Latest update broke app

Since the update a day ago, my AC is no longer showing up in the app and it can’t be controlled. It acts like there is a completely different AC I am controlling that doesn’t do anything at all. It was fine before this! Please fix. This is on iPhone 17 with latest iOS updates.

Steelcurtain187

a month ago

Worked for one day

Worked great for the first day. Now today it shows both AC units as off, my temp has switched to Celsius, and every time I try using the app to adjust the AC units it does nothing. If I exit out and return it shows them back as “turned off” even when they are on and running. App is up to date and has all permissions.

rileykk19@

a month ago

Stopped controlling soundbar??

TCL S55H. Worked the first few times I used the app for soundbar adjustments, now t try he app doesn’t even load. Seems lots of other reviews are the same??!!

Not a reliable app

a month ago

Does not work

It does not work once you’ve set up an account, only the volume

Melmfg7

a month ago

Response from developer

We apologize for the inconvenience! Regarding the issue you mentioned, you can try uninstalling and reinstalling the app. If the problem persists, please contact us at tclhomefeedback@tcl.com, providing specific details of your usage scenario. We will then assist you with further troubleshooting to ensure a smooth experience!

TCL App for AC

The last two app updates ruined the ability to even bring the app up on iPhone 17 to control my window AC. This makes me very angry.
How about you fix the problem!

Del98

a month ago