TCL Home Reviews: Is It Legit?

TCL Home
TCL Home
Shenzhen TCL New Technology Co.,LTD.

Customer Experience

Positive experience13.5% of reviews
Neutral6.7% of reviews
Negative experience79.7% of reviews

~ Based on 1,144 written reviews from the US App Store.

What users say about TCL Home

Is TCL Home Safe?

TCL Home does not appear safe based on available data. AppsHunter Safety Score for TCL Home is 39/100.

This assessment is based on 734 user ratings, with an App Store average of 1.9/5.

Safety Analysis

20.2% of ratings point to a safe experience
3.8% of ratings suggest some concerns
76.0% of ratings point to a risky experience

~ Based on 732 App Store ratings for TCL Home.

Is TCL Home Legit?

TCL Home appears to be a legitimate app. AppsHunter Legitimacy Score for TCL Home is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Horrível

App muito fraco. A tv é muito boa mas o aplicativo não funciona direito e prejudica até a interface e sintonia da tv.
Desinstalei e prefiro usar o controle remoto físico mesmo.

Response from developer

Olá! Pedimos sinceras desculpas pelo inconveniente causado e agradecemos seu valioso feedback. Analisaremos atentamente suas sugestões e faremos melhorias. Você pode nos fornecer informações relevantes através da página "Minha Página" - função "Feedback" no aplicativo. Faremos o possível para atendê-lo da melhor forma. Agradecemos seu apoio à TCL!

Better Off Buying A 3rd Party Controller

The kids in my house lost the other TV remote so I downloaded this app so my parents could use my remote. It was fine until I kept getting logged out for “security reasons” and the UI also isn’t the best. Not to mention from time to time the app will be unresponsive even when it says “IPhone Connected” on the TV. Reinstalling the app also didn’t work and restarting the TV also did nothing. Save your time the headache and just buy a new controller. The low rating is definitely deserved.
Show more

Still need the remote

I got this so I didn’t need to use the remote for my TV, but you still need the remote to turn the TV on, absolutely useless. At least they got my email address for advertising so they still got what they want.

Terrible!

This app is really bad - it never works! This afternoon it was working fine now this evening it won’t find my TV - just keeps searching before it times out. Pretty useless.

Instabilidade constante

O aplicativo é bom mas toda hora desconecta da Soundbar S55H

Response from developer

Olá! Recebemos e levamos seu feedback muito a sério. Para nos ajudar a identificar a causa com mais precisão, agradecemos se puder nos fornecer o ID do seu dispositivo e outras informações relevantes através da página "Meu" - função "Feedback" no aplicativo. Isso nos permitirá identificar rapidamente o problema e fornecer uma solução satisfatória. Agradecemos sua compreensão e feedback!

Not working

App does not connect whatsoever.

AI Sonic Fail

The advertised AI Sonic function simple does not work. Should be considered false advertising. Hardly surprising since the App is full of grammatical and translation errors due to the poor translation from Chinese. If you can’t out the effort in to hire a native speaking translator, how much effort are you putting in to build an app.
Show more

Pathetic

TCL should be embarrassed! Is app is horrible.

Hopeless

Can’t even get it to start keeps going around in circles. Will not connect despite Bluetooth being connected. Keeps asking to connect. Everything is set correctly. A complete waste of time.

Response from developer

We sincerely apologize for the inconvenience caused! We highly value your feedback, as this indeed affects the core experience. Please provide relevant information via the "Feedback" feature on the "My" page in the app, so we can quickly identify the issue and offer you a satisfactory solution. Thank you for your understanding and feedback!

Text code never works

Text code never works

Nah

App update last night made the remote app stop working. Just go buy a new remote.

nice

It has helped me a lot

Lack in app features

Features Needed
-Dark Mode, the app screen is so white and bright, it needs a dark gray display theme for night users.
-See the room temperature from the device screen in the application, and not only Home Screen of the application.
-Unable to add device to Apple Home Application
-Sleep mode: schedule a time for when you would like the device to turn on and turn off.
Show more

App doesn't open all the way

My app only partially opens up and symbols dance around. I tried to delete it and reload but no luck.

Сделайте нормальное приложение

Здравствуйте, уже год не могу добавить s55h саундбар. Приложение обновляется-толку ноль.

wonderful IoT app

TCL Home has useful features and an intuitive design that make it suitable for the whole family.

Fantastic App

Very wonderful experience, I can now control all my tcl devices through App even when im out of house.
Certain features are still not perfect tho,lookin forward for more improvements;)

Worst app if you are trying setup tcl soundbar

Was trying to setup AI sonic feature for soundbar but it keeps saying to turn on Bluetooth in settings and permission which I already did. Useless app

Timer isn’t working

Why i cannot use timer. It’s just not saving the settings of the timer

Non funziona più!

Dopo ultimo aggiornamento il telecomando non funziona più