Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
What We Love
- š Quick remote connection access to devices
- š± Helpful for on-the-go support when away from desk
- š Push notifications for alerts and tickets
- šļø Ability to view customer lists and device information
- š Works well with SSO authentication
Room to Improve
- š Persistent login failures and authentication loops
- š Frequent unexpected logouts
- š App crashes when accessing tickets or replying
- š Blank white screens after login
- š Very limited functionality compared to web version
- ā±ļø Slow performance and navigation
- š Requires constant re-authentication despite biometric protection
- š± Poor mobile responsiveness and UI design
- š¼ļø Images and attachments fail to display
- ā Missing critical features from web platform
- š Unreliable data sync and refresh
- ā ļø MFA authentication issues and errors
