Useless app like the company
This app has never worked in over a year.
To pay online or over the phone they charge you to pay the bill. It’s worth looking into propane to not deal with the company.
To pay online or over the phone they charge you to pay the bill. It’s worth looking into propane to not deal with the company.
Just use the website
This is just a poorly implemented wrapper for the Texas Gas Service website that doesn’t format correctly on iPhone screens. Ironically, the website formats properly in Safari. This app offers no new features and an inferior user experience. Just bookmark the website and use that.
Billing address bug
The payment process is far too restrictive. The app requires the credit/debit card's billing ZIP code to match the service address ZIP code, making it impossible to pay if you use a card from a different region
Still can’t make payment
This is the second month we cannot make a payment online or in the app it keeps telling us our information is incorrect. This is the only bill we have an issue with paying online every other bill such as electricity, and utilities accept our information flawlessly. I’ve tried finding contact info to report errors but did not find anywhere on your site to contact for technical difficulties. Please have your IT people check into the online bill payment system, this is ridiculous because I don’t even receive the paper invoice so how do you expect me to pay my bill?!
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Does not work
Can’t log in on app or website with apple
Having trouble making a payment
This app has been going good until now when I tried making a payment. It shows that the fields entered are not correct. I tried many times and I tried on my laptop to no avail. It said to update my app if it have an iPhone but I went to update it and it shows here that it is up to date. Help fix this please
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Don’t bother - stick to paper
This app is useless. The UI is cumbersome and payment options are non functional.
Was it written in FORTRAN?
Was it written in FORTRAN?
Terrible UI
Terrible slow UI, buggy safari integration
You get that an app is supposed to work on a phone, right?
Nightmare of an app, makes paying this nightmare of a company even more difficult and annoying.
Horrible App/Horrible Website
I use this to pay my mom’s gas bill. Each month, I go to the app or web page, attempt to sign in with my credentials and it always tells me my password is invalid and to try again. Each month I have to create a new “password” in order to pay her bill. Completely useless. You update your app but don’t fix the bugs… really smart (insert sarcasm). Get your act together please.
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Terrible
Don’t bother, it’s just the website. Everything that’s broken on the website (such as payments) is also broken here. Disgraceful.
Can’t use
I’m not a robot but it won’t believe me recapcha is the problem or however you spell the pain in the rear piece of junk.
The website doesn’t work for me either yay !
The website doesn’t work for me either yay !
Doesn’t work
It keeps popping up another window and doesn’t let you finish payments or open pages in the app itself.
Online payment
Poor app, does not let you make online payments. It keeps redirecting you to a recatcha and if you call and make a payment over the phone call they charge you extra, so you have to drive to a location to make a payment. A VERY in convenient app. 👎🏽
Doesn’t Work
This app is trash. I’ve been staying in my apartment since October 2021. Downloaded the app in December 2021 and I have been unable to pay via the app this entire time. I always have to call in to pay because this app AND the website have always redirected me to a captcha to verify that I’m not a robot but the only that shows up is the captcha logo and a reload button. It’s impossible and very inconvenient. The only thing it’s good for is checking your bill amount. I’m very disappointed.
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Can’t use
App is extremely clunky; clicking payment buttons redirects you to a “provided by Captcha” or whatever screen and won’t let you proceed. Impossible to use, especially when attempting to set up auto-pay. I set up my payment info, it goes to the Captcha redirect, I click done to leave the white screen with tiny captcha logo, and it takes me back to my payment info screen. I click save and it repeats the process. I was never able to set up auto pay because of this. It’s not a captcha “bot test” because there is nothing to do to prove you’re human, it’s just an error.
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Don’t Sign Up For This One!
As bad of a website as I have encountered. Very deceptive……
Unless you agree to “all electronic” billing, you cannot pay online.
Horrible website.
Unless you agree to “all electronic” billing, you cannot pay online.
Horrible website.
Buggy
This app has Continues to have one issue after another. I login from my iPad and it automatically opens up the billing statement and after clicking done, it returns to the home screen then goes back into the billing statement again, very annoying. This app seriously needs to get fixed!
Outage Information
It would be great to include information about outages or problems in areas if you are a Texas Gas Customer. Currently you have to go to the website.
The app is fine
There are some dense people leaving reviews. Everything works just fine. Nothing complicated. Logged in, paid my bill, and even had my password saved via iOS. Problem isn't the app, it's the people using it.
