Crap!
Worthless app! Fix this now!
Only shows one ticket in party
Bought two tickets. Added tickets to app and it only shows one. There’s no way to get the other ticket in the app. We even used two different emails for the different tickets. But the app only shows the fits ticket purchased. So it’s not useful and we must print the tickets. Glad we didn’t wait until we got to the station to figure that out.
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Won’t Even Open
I keep downloading it, but the only thing that comes up is the logo over and over.
Lag time adding destinations. Can’t add tickets to Apple wallet
The app is easy enough to use but there were glitches when booking. I had to repeatedly add my departure and arrival destinations for it to finally show up after my 4th try. Once you finally purchase your ticket, it doesn’t allow you to add your tickets to Apple wallet. When you click “add to Apple wallet” there is a delayed error and then ultimately it doesn’t pop up to let you add it to your wallet. I’m coming from the US and now have to purchase a data plan with my phone carrier to make sure I have access to my ticket. An inconvenience and likely won’t travel again using Thalys in the future.
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Needs much improvement
No Face ID option for iPhone. The option to add the ticket to apple wallet does NOT work despite many many tries. It keeps popping up an error. “Oops an error occurred. Please refresh or try at a later time”. No luck. The only benefit of having the app is to “look” at your ticket info!
