Truly abysmal quality
I appreciate the city attempting to consolidate requests in an easy-to-manage, one-size-fits all location, but the app itself is an absolute travesty to the very concept of a user interface. It is needless complex, has features which do not load correctly, and is difficult to navigate.
Not accessible with VoiceOver
This app opens to a screen that is completely inaccessible with the VoiceOver screen reader, even with Screen Recognition Mode turned on. As a public entity in particular, the City should bring this app into compliance with accessibility standards and involve users in the process.
No longer works
Displays “sending” when I open the app and I can no longer submit requests at all.
Very effective but tricky to use
There’s a steep learning curve for this App but once you get the hang of it it’s very useful for reporting water leaks, potholes and a host of urban ills. The response time after you submit an issue is very fast. Same say to within 48 hours for repairing potholes and leaks. You cannot get a response that quickly by calling the city directly.
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Historically decent, terrible update maintenance
This app has historically been pretty reliable but a few of the recent updates have complicated its functionality unnecessarily. Most recently, there’s been “required information” features added to the request submission process (for pothole repairs, for example). The problem is that there is nowhere to actually submit that required information and therefore submissions can’t be made 🧠🧠🧠
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