Very Disappointing Experience – Poor Customer Support and No Refund
I had a very disappointing experience with Elefant Toy Library. They advertised a one-month trial period and charged me ₹11,000 for an annual subscription. However, the overall experience has been far from satisfactory.
It has been almost 20 days since I requested cancellation and a refund, but I still haven’t received any resolution. Despite their claim of a “no questions asked” refund policy, they have asked me the reason for cancellation three times instead of processing my request. Their customer care is also unresponsive when we try to call.
The toy selection is another major disappointment. The toys we wanted were almost always out of stock, the available options were not particularly good, and the catalog is not updated frequently enough to provide a worthwhile experience.
For a service charging ₹11,000 annually, I expected a good selection of toys, regular catalog updates, and responsive customer support. Unfortunately, none of these expectations has been met.
The biggest concern is the lack of transparency and accountability regarding the refund. A company advertising a no-questions-asked refund policy should honour it rather than repeatedly asking for reasons and leaving customers waiting without a response.
I would not recommend Elefant Toy Library unless they significantly improve their toy availability, customer service, and refund process. Please think carefully before paying for an annual subscription.
It has been almost 20 days since I requested cancellation and a refund, but I still haven’t received any resolution. Despite their claim of a “no questions asked” refund policy, they have asked me the reason for cancellation three times instead of processing my request. Their customer care is also unresponsive when we try to call.
The toy selection is another major disappointment. The toys we wanted were almost always out of stock, the available options were not particularly good, and the catalog is not updated frequently enough to provide a worthwhile experience.
For a service charging ₹11,000 annually, I expected a good selection of toys, regular catalog updates, and responsive customer support. Unfortunately, none of these expectations has been met.
The biggest concern is the lack of transparency and accountability regarding the refund. A company advertising a no-questions-asked refund policy should honour it rather than repeatedly asking for reasons and leaving customers waiting without a response.
I would not recommend Elefant Toy Library unless they significantly improve their toy availability, customer service, and refund process. Please think carefully before paying for an annual subscription.
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MMadhuArun
Extreme delays in delivery
I had high expectations from this toy library, but the experience has been quite disappointing. The biggest issue is the delivery time—it takes far too long for orders to arrive, which completely defeats the purpose of renting toys for children who quickly lose interest.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
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VVruia
Response from developer
Hi, we’re sorry your experience did not match the expectations you had from the EleFant. Your feedback is valid, and we’re actively working on improving delivery timelines, toy availability, and adding more variety across age groups. We are unable to track your details in our portal, please share us your registered details so our team can check your experience and help you better.
Fake library
Extremely
disappointing experience with The EleFant Toy Library.
I placed an order for a new toy on 25 August, and it is now the beginning of October, yet the toy has still not been delivered. More frustratingly, I am also unable to cancel the order.
I managed to reach their call centre once and was assured that the issue would be resolved, but unfortunately, nothing has changed since then. Despite repeated attempts to follow up, there has been no proper resolution or clear communication.I feel extremely disappointed and helpless as a customer. Before investing your money in a subscription, I would strongly suggest checking their current delivery and customer-service experience carefully.
disappointing experience with The EleFant Toy Library.
I placed an order for a new toy on 25 August, and it is now the beginning of October, yet the toy has still not been delivered. More frustratingly, I am also unable to cancel the order.
I managed to reach their call centre once and was assured that the issue would be resolved, but unfortunately, nothing has changed since then. Despite repeated attempts to follow up, there has been no proper resolution or clear communication.I feel extremely disappointed and helpless as a customer. Before investing your money in a subscription, I would strongly suggest checking their current delivery and customer-service experience carefully.
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AAdipnip
Liked the concept
I and my baby absolutely love the concept of this toy library. It is a brilliant business idea that keeps the house clutter-free while giving my little one new and exciting toys to explore. A special mention to Prerak Bhavsar ji—he is incredibly helpful, polite. His excellent customer service makes the whole experience even better. Highly recommended!
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BBroomees
Terrible service and zero support. Parents, stay away!
Highly disappointed with the Play Max subscription.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
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NSNikhil Suvarna
Response from developer
Hi, we’re sorry for the experience and understand your concern. We have your details with us, and our team will connect with you directly to review your account and help resolve this. This is not the experience we want any parent to have after subscribing, and we’ll make sure your concern is checked on priority.
