Terrible service and zero support. Parents, stay away!
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
Response from developer
Hi, we’re sorry for the experience and understand your concern. We have your details with us, and our team will connect with you directly to review your account and help resolve this. This is not the experience we want any parent to have after subscribing, and we’ll make sure your concern is checked on priority.
Total waste of money
The biggest issue is the lack of inventory and poor availability. A subscription is pointless if customers can never rent the toys they need. This has been a very disappointing experience, and I regret purchasing the annual plan.
I would not recommend this app unless they significantly improve their inventory management and ensure toys are actually available when customers want to rent them.
Response from developer
Hi, please accept our sincere apologies for this, this is not the experience we want for our members. We have found your details, and our team will connect with you directly to review your orders, check availability concerns, and help resolve this on priority.
It’s a SCAM - beware before getting fooled
At the time of purchase, we were promised that the subscription could be cancelled within one month if we were not satisfied. However, after receiving the initial few products, we realized that the quality was extremely poor and far below what was promised.
Since then, the salesperson who sold us the subscription has completely ghosted us. Despite paying for a one-year subscription, we have been left with substandard, poorly maintained products and absolutely no customer support or point of contact.
I strongly advise others not to take this subscription. Based on my experience, the promises made during the sales process were not honored, and the after-sales service has been non-existent.
Beware before signing up.
Response from developer
Hi, we’re truly sorry to hear about your experience. This is not the standard we want any parent to have with The EleFant. We take concerns every seriously. Please DM us your registered mobile number/order details or email us at support@theelefant.ai so our team can review your account, check what was communicated at the time of subscription, and connect with you directly to resolve this on priority. We understand your disappointment and will make sure this is escalated internally.
Poor Customer Service & Refund Not Processed
After purchasing a subscription, the very first toy delivered to me was broken. I expected better quality checks, especially for a toy rental service.
The delivery time for replacement or subsequent toys is also extremely slow, often taking 10–12 days. The app does not provide clear updates or proper tracking, making it difficult to know the status of orders or requests.
The worst part has been the customer service. I raised a complaint and requested a refund, but I have received no response. Calling their customer support has been equally frustrating, as no one answers the phone. Despite multiple attempts to contact them, my refund has still not been processed.
Overall, the service has been unreliable, customer support has been unresponsive, and the refund process has been extremely poor. I would not recommend this subscription based on my experience.
Terrible service and zero support. Parents, stay away!
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
