Very Disappointing Experience – Poor Customer Support and No Refund
I had a very disappointing experience with Elefant Toy Library. They advertised a one-month trial period and charged me ₹11,000 for an annual subscription. However, the overall experience has been far from satisfactory.
It has been almost 20 days since I requested cancellation and a refund, but I still haven’t received any resolution. Despite their claim of a “no questions asked” refund policy, they have asked me the reason for cancellation three times instead of processing my request. Their customer care is also unresponsive when we try to call.
The toy selection is another major disappointment. The toys we wanted were almost always out of stock, the available options were not particularly good, and the catalog is not updated frequently enough to provide a worthwhile experience.
For a service charging ₹11,000 annually, I expected a good selection of toys, regular catalog updates, and responsive customer support. Unfortunately, none of these expectations has been met.
The biggest concern is the lack of transparency and accountability regarding the refund. A company advertising a no-questions-asked refund policy should honour it rather than repeatedly asking for reasons and leaving customers waiting without a response.
I would not recommend Elefant Toy Library unless they significantly improve their toy availability, customer service, and refund process. Please think carefully before paying for an annual subscription.
It has been almost 20 days since I requested cancellation and a refund, but I still haven’t received any resolution. Despite their claim of a “no questions asked” refund policy, they have asked me the reason for cancellation three times instead of processing my request. Their customer care is also unresponsive when we try to call.
The toy selection is another major disappointment. The toys we wanted were almost always out of stock, the available options were not particularly good, and the catalog is not updated frequently enough to provide a worthwhile experience.
For a service charging ₹11,000 annually, I expected a good selection of toys, regular catalog updates, and responsive customer support. Unfortunately, none of these expectations has been met.
The biggest concern is the lack of transparency and accountability regarding the refund. A company advertising a no-questions-asked refund policy should honour it rather than repeatedly asking for reasons and leaving customers waiting without a response.
I would not recommend Elefant Toy Library unless they significantly improve their toy availability, customer service, and refund process. Please think carefully before paying for an annual subscription.
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Extreme delays in delivery
I had high expectations from this toy library, but the experience has been quite disappointing. The biggest issue is the delivery time—it takes far too long for orders to arrive, which completely defeats the purpose of renting toys for children who quickly lose interest.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
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Response from developer
Hi, we’re sorry your experience did not match the expectations you had from the EleFant. Your feedback is valid, and we’re actively working on improving delivery timelines, toy availability, and adding more variety across age groups. We are unable to track your details in our portal, please share us your registered details so our team can check your experience and help you better.
Fake library
Extremely
disappointing experience with The EleFant Toy Library.
I placed an order for a new toy on 25 August, and it is now the beginning of October, yet the toy has still not been delivered. More frustratingly, I am also unable to cancel the order.
I managed to reach their call centre once and was assured that the issue would be resolved, but unfortunately, nothing has changed since then. Despite repeated attempts to follow up, there has been no proper resolution or clear communication.I feel extremely disappointed and helpless as a customer. Before investing your money in a subscription, I would strongly suggest checking their current delivery and customer-service experience carefully.
disappointing experience with The EleFant Toy Library.
I placed an order for a new toy on 25 August, and it is now the beginning of October, yet the toy has still not been delivered. More frustratingly, I am also unable to cancel the order.
I managed to reach their call centre once and was assured that the issue would be resolved, but unfortunately, nothing has changed since then. Despite repeated attempts to follow up, there has been no proper resolution or clear communication.I feel extremely disappointed and helpless as a customer. Before investing your money in a subscription, I would strongly suggest checking their current delivery and customer-service experience carefully.
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Liked the concept
I and my baby absolutely love the concept of this toy library. It is a brilliant business idea that keeps the house clutter-free while giving my little one new and exciting toys to explore. A special mention to Prerak Bhavsar ji—he is incredibly helpful, polite. His excellent customer service makes the whole experience even better. Highly recommended!
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Terrible service and zero support. Parents, stay away!
Highly disappointed with the Play Max subscription.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
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Response from developer
Hi, we’re sorry for the experience and understand your concern. We have your details with us, and our team will connect with you directly to review your account and help resolve this. This is not the experience we want any parent to have after subscribing, and we’ll make sure your concern is checked on priority.
Total waste of money
Worst toy rental app I’ve ever used. I purchased the 1-year subscription, and it has been a complete waste of money. Every time I try to rent a toy, the one I want is unavailable. The app shows items, but when it’s time to place an order, nothing is actually available.
The biggest issue is the lack of inventory and poor availability. A subscription is pointless if customers can never rent the toys they need. This has been a very disappointing experience, and I regret purchasing the annual plan.
I would not recommend this app unless they significantly improve their inventory management and ensure toys are actually available when customers want to rent them.
The biggest issue is the lack of inventory and poor availability. A subscription is pointless if customers can never rent the toys they need. This has been a very disappointing experience, and I regret purchasing the annual plan.
I would not recommend this app unless they significantly improve their inventory management and ensure toys are actually available when customers want to rent them.
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Response from developer
Hi, please accept our sincere apologies for this, this is not the experience we want for our members. We have found your details, and our team will connect with you directly to review your orders, check availability concerns, and help resolve this on priority.
It’s a SCAM - beware before getting fooled
I am extremely disappointed with both the products and the post-subscription service.
At the time of purchase, we were promised that the subscription could be cancelled within one month if we were not satisfied. However, after receiving the initial few products, we realized that the quality was extremely poor and far below what was promised.
Since then, the salesperson who sold us the subscription has completely ghosted us. Despite paying for a one-year subscription, we have been left with substandard, poorly maintained products and absolutely no customer support or point of contact.
I strongly advise others not to take this subscription. Based on my experience, the promises made during the sales process were not honored, and the after-sales service has been non-existent.
Beware before signing up.
At the time of purchase, we were promised that the subscription could be cancelled within one month if we were not satisfied. However, after receiving the initial few products, we realized that the quality was extremely poor and far below what was promised.
Since then, the salesperson who sold us the subscription has completely ghosted us. Despite paying for a one-year subscription, we have been left with substandard, poorly maintained products and absolutely no customer support or point of contact.
I strongly advise others not to take this subscription. Based on my experience, the promises made during the sales process were not honored, and the after-sales service has been non-existent.
Beware before signing up.
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Response from developer
Hi, we’re truly sorry to hear about your experience. This is not the standard we want any parent to have with The EleFant. We take concerns every seriously. Please DM us your registered mobile number/order details or email us at support@theelefant.ai so our team can review your account, check what was communicated at the time of subscription, and connect with you directly to resolve this on priority. We understand your disappointment and will make sure this is escalated internally.
Poor Customer Service & Refund Not Processed
I had a very disappointing experience with Elephant Toy Library.
After purchasing a subscription, the very first toy delivered to me was broken. I expected better quality checks, especially for a toy rental service.
The delivery time for replacement or subsequent toys is also extremely slow, often taking 10–12 days. The app does not provide clear updates or proper tracking, making it difficult to know the status of orders or requests.
The worst part has been the customer service. I raised a complaint and requested a refund, but I have received no response. Calling their customer support has been equally frustrating, as no one answers the phone. Despite multiple attempts to contact them, my refund has still not been processed.
Overall, the service has been unreliable, customer support has been unresponsive, and the refund process has been extremely poor. I would not recommend this subscription based on my experience.
After purchasing a subscription, the very first toy delivered to me was broken. I expected better quality checks, especially for a toy rental service.
The delivery time for replacement or subsequent toys is also extremely slow, often taking 10–12 days. The app does not provide clear updates or proper tracking, making it difficult to know the status of orders or requests.
The worst part has been the customer service. I raised a complaint and requested a refund, but I have received no response. Calling their customer support has been equally frustrating, as no one answers the phone. Despite multiple attempts to contact them, my refund has still not been processed.
Overall, the service has been unreliable, customer support has been unresponsive, and the refund process has been extremely poor. I would not recommend this subscription based on my experience.
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Terrible service and zero support. Parents, stay away!
Highly disappointed with the Play Max subscription.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
After a few months of usage, I cannot recommend this service to other parents. The shipping is incredibly unreliable, with toys consistently arriving 2–3 weeks past the app's estimated delivery date. Furthermore, the company frequently cancels orders without any communication or notification to the subscribers. To make matters worse, their customer service is entirely non-responsive; both their hotline and WhatsApp channels route to unhelpful bots, and my email support ticket has remained unaddressed for over three weeks. This has been a deeply frustrating and regretful investment.
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Scammers
They are pathetic. Tried their service . Once you take the subscription you are on your own. Takes ages to deliver any toy even in prime Mumbai location. Their terms and conditions are misleading and they do not even abide by own faqs. Even after mentioning in faqs cancellation is possible within 14 days they stop responding if you ask for cancellation. Their tone change and no one even care of your emails and calls. Believe me and avoid them at any cost. Contacting them and communicating them will take all your peace.
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Response from developer
Hi, please accept our sincere apologies for this experience. We take this seriously and want to review your case properly. We are unable to fetch your details on our portal, please email us your registered number and order ID at support@theelefant.ai or DM us and our team will connect with you directly to help resolve this on priority.
Worst customer service
Very disappointing experience. I subscribed expecting timely delivery, but my order was never delivered on the promised date. I contacted customer support multiple times through emails, chats, and support tickets requesting cancellation of my subscription and a full refund.
Instead of resolving my issue, they repeatedly closed my support tickets without my consent. They even offered to extend my subscription by 8 days, even though I clearly stated that I no longer wanted the subscription and only wanted a refund.
The lack of customer service, failure to deliver as promised, and closing complaints without resolution is completely unacceptable. I have been forced to escalate the matter through consumer grievance channels.
I would not recommend this service to anyone until they improve their customer support and refund process.
Instead of resolving my issue, they repeatedly closed my support tickets without my consent. They even offered to extend my subscription by 8 days, even though I clearly stated that I no longer wanted the subscription and only wanted a refund.
The lack of customer service, failure to deliver as promised, and closing complaints without resolution is completely unacceptable. I have been forced to escalate the matter through consumer grievance channels.
I would not recommend this service to anyone until they improve their customer support and refund process.
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Response from developer
Hi, please accept our sincere apologies for this experience. We take this seriously. We have found your details, and our team will connect with you directly to review your case and help resolve this on priority.
Extreme delays in delivery
I had high expectations from this toy library, but the experience has been quite disappointing. The biggest issue is the delivery time—it takes far too long for orders to arrive, which completely defeats the purpose of renting toys for children who quickly lose interest.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
Another major drawback is the limited variety of toys. The collection is quite repetitive, and there aren’t enough new or exciting options to choose from. For a subscription-based toy library, I expected a much wider and frequently updated selection.
Show more
Response from developer
Hi, we’re sorry your experience did not match the expectations you had from the EleFant. Your feedback is valid, and we’re actively working on improving delivery timelines, toy availability, and adding more variety across age groups. We are unable to track your details in our portal, please share us your registered details so our team can check your experience and help you better.
Absolutely pathetic experience with the EleFant app.
Our very first purchase was not delivered on time, and there was zero transparency in communication throughout the process. There were no proactive updates, no proper tracking, and getting in touch with customer support was a nightmare.
We requested cancellation and a refund well within the advertised 30-day refund window. On a phone call, we were assured that the refund would be processed. However, when we asked for the same confirmation over email, they stopped responding altogether.
To make matters worse, they have still not refunded our money or cancelled our subscription, yet they have conveniently changed the toy delivery status in the app to “Returned.” This is completely misleading, especially when the refund remains pending and the subscription is still active.
The lack of transparency, poor customer service, and failure to honour their own refund policy make this one of the worst experiences I have had with any subscription service. I would strongly advise others to think twice before purchasing or subscribing.
We requested cancellation and a refund well within the advertised 30-day refund window. On a phone call, we were assured that the refund would be processed. However, when we asked for the same confirmation over email, they stopped responding altogether.
To make matters worse, they have still not refunded our money or cancelled our subscription, yet they have conveniently changed the toy delivery status in the app to “Returned.” This is completely misleading, especially when the refund remains pending and the subscription is still active.
The lack of transparency, poor customer service, and failure to honour their own refund policy make this one of the worst experiences I have had with any subscription service. I would strongly advise others to think twice before purchasing or subscribing.
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Response from developer
Hi Mini, we're sincerely sorry for the inconvenience caused. We understand your concerns regarding the delivery experience, communication gaps, and refund process. Your feedback has been noted, and we can confirm that your request is being reviewed by the concerned team. Please share your registered contact details with us at +91 2246184888 or mail at support@theelefant.ai so we can provide you with the latest update and assist you further.
Very bad service for cancellation of subscription
I requested for the cancellation of my subscription five days ago, but I have not received response from the customer support team. I also sent email regarding the cancellation request, yet not received any response.
The customer support service has been extremely disappointing. While subscription received four to five calls everyday from the customer support team. However, when I requested cancellation, no one responded to my emails or answered my calls.
The customer support service has been extremely disappointing. While subscription received four to five calls everyday from the customer support team. However, when I requested cancellation, no one responded to my emails or answered my calls.
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Response from developer
Hi, we're sorry to hear about your experience and the delay in addressing your cancellation request. Please share your registered contact details with us at +91 2246184888, and our team will look into the matter on priority and assist you at the earliest.
This stuff is good. run smoothly
Elefant has made playtime at home feel more engaging and less repetitive. My child always has something new to explore. It keeps things interesting without extra effort.
Nice concept and Fun for Kids
Elephant Toy Library offers a fantastic variety of toys that are not only fun but also educational. The quality and hygiene are well maintained, and the concept of rotating toys is very smart. It saves money and keeps kids constantly engaged. Great initiative!
Response from developer
Thank you so much for your feedback!
Best Toy Rental option in India
The concept is beautiful. Keep your toddlers entertained and keep your home clutterfree. Sustainable and qualitative toy rental option. Good customer service, hassle-free selection of toys and seamless delivery. Of late, they have increased the options available and we are now spoilt for choice. Absolutely recommend. My baby has reached her milestones faster thanks to these guys.
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Response from developer
So happy to hear this! Your support keeps us going..!
One of the best app for kids. My kid enjoying all the different games.
This is one of the best app for kids. My kid enjoying all different games. It’s a pleasure for any kid to play different games and learn something new. One of the best invention from founders and customer support is very nice.
big change
Elefant helps my kids stay engaged with meaningful play instead of screen time. The variety and rotation make a big difference. It’s a positive change at home.
When will it support the direct application panel of this app?
Elefant is such a brilliant idea for parents! Renting toys instead of buying saves so much money and space. Plus, my kids love trying new toys every week—super convenient and eco-friendly!
