Excellent service
This was a very helpful service. Great doctor who is knowledgeable and professional. Updates and communication are efficient and quick. Such a excellent service. I was able to book on a Sunday for a consultation. Brilliant.
Add Customer Support Number in App
I had issues today with acoounts/logins and was in the end help by calling the support number on the website. However it took me a long time to find it as the app does not contain any directions to aid you in contacting customer support teams while logged out.
Scam 👎🏼
You need your mic and camera to be on for the appointment but due to a bug with the app it didn't show up settings so I was unable to turn them on and missed my appointment. Still got charged though!
If you want to go private, I recommend Circle!
If you want to go private, I recommend Circle!
4am panic
My husband developed agonising pain in his face, eye, teeth and right ear and it became unbearable in the middle of the night. We’re away from home and in any case we would not have been able to get an urgent appointment with our NHS doctor even if we had been at home. At 4am I was searching for a solution - it wasn’t suitable for A&E so I tried 111 only to be told to go to our GP. I googled “emergency doctors in …..” and there was a Superdrug website with clear advice which led to this GP app. I was able to make an appointment for 8.30 am. I am quite elderly so I got in a bit of a muddle signing into the app, but the helpline people were incredibly helpful, they waited until I got through to Dr Campbell. She was wonderful, so kind, so thorough and at no time did I get a sense of being hurried although we were probably exceeding our time slot. She managed to examine my husband closely using the camera in our iPad. She diagnosed acute sinusitis and she prescribed antibiotics and steroid nose spray to be picked up from Superdrug in our local town. When Superdrug didn’t have the right antibiotic I was emailed immediately and I picked up the medication from an alternative pharmacy. The consultation cost £48.99, £9-odd prescription cost, plus the cost of the medication. We were truly amazed and so grateful.
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Excellent
Brilliant service, relatively cheap. Spent 5 hours in A&E with a UTI and didn’t get seen. In absolute agony and knew I couldn’t last the weekend so tried this service. Appointment at 1015am Saturday morning, prescription and antibiotics issued at pharmacy by 1230pm. Brilliant brilliant service.
