Much worse than before
App is now full of bugs, cannot sort, search is broken. Roll back to previous version this is unusable
Arbitrary order cancellation after weeks of waiting
I placed an order in August for a jacket on The Outnet, we are in October and still I don’t have my jacket. After receiving reassurances that my order was being processed despite technical delays, my order was canceled under the excuse of a technical error, with no real possibility of receiving the promised product. A very unprofessional and non-transparent way of treating customers. Still don’t have received my money back. Not recommended.
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The Outnet stolen my money
I'm truly shocked by The Outnet's behavior. I placed an order with The Outnet in 2022, but due to sanctions, it wasn't delivered, and the store didn't refund my money. I'm currently in contact with the store, and they're telling me in no uncertain terms that they can't refund my money. So, I sent the money to the store, they didn't deliver the goods, and now The Outnet is telling me they won't refund my money. Why isn't there a lawsuit against this store, and why is it okay for this store to break the law?
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Ruined a great experience
I have been shopping with The Outnet for nearly 10 years; I loved the selection and the overall shopping experience, but now the new app is terrible. Firstly all my wishlist items have been lost. Secondly, the search is terrible, it misses items and gets things wrong. The navigation is also terrible. Items are priced differently across different pages. And finally the selection has been diminished greatly. There used to be so much choice and new items all the time, but there hasn’t been anything new in ages. Such a shame, as I doubt I’ll be shopping there again.
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Extremely disappointing after the migration
Since the app and warehouse were migrated to THE O GROUP, my experience with THE OUTNET has been extremely disappointing.
I placed an order through the new app for an item that turned out to be out of stock, although the payment was initially put on hold. The funds were eventually released, but I received no explanation.
I contacted customer service by email numerous times and was repeatedly told they would investigate and get back to me. They never did.
The new app is also very poor: it doesn’t work properly and displays an extremely limited selection of products. Most importantly, the complete lack of communication and customer care has made me lose trust in THE OUTNET. After this experience, I no longer feel comfortable ordering from them.
I placed an order through the new app for an item that turned out to be out of stock, although the payment was initially put on hold. The funds were eventually released, but I received no explanation.
I contacted customer service by email numerous times and was repeatedly told they would investigate and get back to me. They never did.
The new app is also very poor: it doesn’t work properly and displays an extremely limited selection of products. Most importantly, the complete lack of communication and customer care has made me lose trust in THE OUTNET. After this experience, I no longer feel comfortable ordering from them.
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