Much worse than before
App is now full of bugs, cannot sort, search is broken. Roll back to previous version this is unusable
Arbitrary order cancellation after weeks of waiting
I placed an order in August for a jacket on The Outnet, we are in October and still I don’t have my jacket. After receiving reassurances that my order was being processed despite technical delays, my order was canceled under the excuse of a technical error, with no real possibility of receiving the promised product. A very unprofessional and non-transparent way of treating customers. Still don’t have received my money back. Not recommended.
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The Outnet stolen my money
I'm truly shocked by The Outnet's behavior. I placed an order with The Outnet in 2022, but due to sanctions, it wasn't delivered, and the store didn't refund my money. I'm currently in contact with the store, and they're telling me in no uncertain terms that they can't refund my money. So, I sent the money to the store, they didn't deliver the goods, and now The Outnet is telling me they won't refund my money. Why isn't there a lawsuit against this store, and why is it okay for this store to break the law?
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Ruined a great experience
I have been shopping with The Outnet for nearly 10 years; I loved the selection and the overall shopping experience, but now the new app is terrible. Firstly all my wishlist items have been lost. Secondly, the search is terrible, it misses items and gets things wrong. The navigation is also terrible. Items are priced differently across different pages. And finally the selection has been diminished greatly. There used to be so much choice and new items all the time, but there hasn’t been anything new in ages. Such a shame, as I doubt I’ll be shopping there again.
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Extremely disappointing after the migration
Since the app and warehouse were migrated to THE O GROUP, my experience with THE OUTNET has been extremely disappointing.
I placed an order through the new app for an item that turned out to be out of stock, although the payment was initially put on hold. The funds were eventually released, but I received no explanation.
I contacted customer service by email numerous times and was repeatedly told they would investigate and get back to me. They never did.
The new app is also very poor: it doesn’t work properly and displays an extremely limited selection of products. Most importantly, the complete lack of communication and customer care has made me lose trust in THE OUTNET. After this experience, I no longer feel comfortable ordering from them.
I placed an order through the new app for an item that turned out to be out of stock, although the payment was initially put on hold. The funds were eventually released, but I received no explanation.
I contacted customer service by email numerous times and was repeatedly told they would investigate and get back to me. They never did.
The new app is also very poor: it doesn’t work properly and displays an extremely limited selection of products. Most importantly, the complete lack of communication and customer care has made me lose trust in THE OUTNET. After this experience, I no longer feel comfortable ordering from them.
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Previously great..
Old app was great. New is terrible. Unable to shop by fav designers or see what’s new by favourite designers. Wish list function is awful. Failing to understand why this unusable new app was launched.
Mise à jour cata
L’application est devenu inutilisable, elle beug sans arrêt, il manque des filtres de recherche qui étaient évidents (couleur???), les photos sont moches, pour certaines pièces il n’y a qu’une photo, ça n’a plus aucun sens. C’est décevant. J’ai acheté la majorité de mes vêtements sur outnet pendant plus de 6 ans, j’arrête
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App Update Katastrophe
Seit dem neuen Update läuft ehrlich gesagt alles schief. Ich nutze die App so gut wie gar nicht mehr. Ständig keine Favoriten mehr, einige Artikel sind komplett verschwunden. Angaben zu Größe des Modells sind komplett verschwunden seit dem Update. Furchtbar.
New App is very bad
New app doesn’t work well, count search easy as before. Because of this , I nearly will quit from the shopping.
App & company revamped sucks
No real people reply emails and unlimited time delay parcel delivery. Return parcel and refund also take years and questionable (maybe never refund). Purchase before think if you can bear all kinds of the risks.
Updated app is disaster
I have placed over 60 orders since 2022 and this year app update is so bad, shipping became slow, customer service dont reply emails, can’t use it
Its bad update
Not like before
So verliert man Kunden
EDIT: Neuer Eigentümer kann nur Kunden verschenken! Wenn es so weitergeht, könnt ihr den Laden zumachen. Never Change a Running system, schon mal gehört??
Wer hat dieses Update abgesegnet?
- Filtern nach Farben gibt es nicht mehr
- Filtern nach Größen ist zu einer Doktorarbeit geworden
- Sortieren nach höhstem Nachlass ist ungenau
- Kategorien werden komplett durchgemischt
- Materialzusammensetzungen werden größtenteils nicht angezeigt (Wool-blended? Ernsthaft? Oder doch 80% Polyester? Who knows?)
Ich bin seit 15 Jahren Kunde gewesen, aber aktuell kaufe ich nichts, weil ich einfach NICHTS FINDE (obwohl ich VERSUCHE zu suchen).
BITTE BITTE BITTE - ändert es doch wie es war. Keine braucht ein AI basiertes CHAOS!
Wer hat dieses Update abgesegnet?
- Filtern nach Farben gibt es nicht mehr
- Filtern nach Größen ist zu einer Doktorarbeit geworden
- Sortieren nach höhstem Nachlass ist ungenau
- Kategorien werden komplett durchgemischt
- Materialzusammensetzungen werden größtenteils nicht angezeigt (Wool-blended? Ernsthaft? Oder doch 80% Polyester? Who knows?)
Ich bin seit 15 Jahren Kunde gewesen, aber aktuell kaufe ich nichts, weil ich einfach NICHTS FINDE (obwohl ich VERSUCHE zu suchen).
BITTE BITTE BITTE - ändert es doch wie es war. Keine braucht ein AI basiertes CHAOS!
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Horrible Interface!
Have been a loyal customer for over 5 years! Since this new update, I haven’t purchased a thing! Please go back to the old version! This sucks and I’m sure the company is losing money!!
Not working after update
After update app stopped working
Change so leave
Shopped here over a decade, great experience back then until 2026. The dated fashion is no longer a bargain as the platform has always been. And for the return item which I picked the refund option as store credit, however, the store credit disappeared after the company was sold… not sure they r related, but that s what happened.
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The update is unusable
It is impossible to search for (and therefore buy) items... for example search for the term 'dress' and you get 9000+ results. When you try to filter the results there are zero items in each category.
Beyond terrible.
What on earth happened? Their previous app was excellent and functioned fine. Since this last update, it’s slow, the filters don’t work, the categories are a mess…
New App is AWFUL
The new app is terrible. Poor functionality. Barely any ability to search designers through categories. Incorrect item number per designer. Please bring back the old app. Too cumbersome to shop on OUTNET now…. Have shopped many years on The OUTNET and have made at least 150+ purchases. I have made ZERO purchases since this app relaunched. TERRIBLE!!!!!
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Mise à jour catastrophique
La devise n’est pas la bonne pour le pays, de même pour les tailles… Plus rien n’est intuitif, plus aucune cohérence. L’application est devenue inutilisable de manière générale.
