Filtering doesn’t work
For the longest time the color filtering on the app will not allow you to select black as a filter due to some bug in the app where the colors at the top do not show up as options. I only wear black clothes so this has prevented me from shopping on the app for the past 6 months since this started happening.
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Negligent The RealReal
Negligent packing — vintage Chanel belt severely damaged in transit. You had ONE job!
I have no trust in The Realreal or the Service Model
I purchased a vintage gold-plated Chanel belt from The RealReal, and the way this item was packaged for international shipping was completely inadequate for a valuable and fragile vintage piece.
As a result of the poor packaging, the belt was severely damaged in transit, to the point that it was effectively beyond its useful life. This should have been entirely avoidable. Properly packing a valuable vintage item for shipping is not difficult, it is basic responsibility.
What made an already bad situation considerably worse was the customer service experience. What should have been a straightforward matter turned into months of hassle and frustration. I found it extremely difficult to get the issue resolved, and on multiple occasions The RealReal simply hung up on me. Emails unaswered. Customer service was largely uninterested in taking responsibility or making the process easy.
I have also spent months trying to recover the import taxes associated with the damaged item and am still pursuing this refund.
The financial loss has been significant. Hundreds of dollars lost because The RealReal failed to adequately protect the item during shipping.
The simple lesson here is: just pack valuable items properly in the first place. It’s not hard.
After this experience, I will never buy from The RealReal again
I have no trust in The Realreal or the Service Model
I purchased a vintage gold-plated Chanel belt from The RealReal, and the way this item was packaged for international shipping was completely inadequate for a valuable and fragile vintage piece.
As a result of the poor packaging, the belt was severely damaged in transit, to the point that it was effectively beyond its useful life. This should have been entirely avoidable. Properly packing a valuable vintage item for shipping is not difficult, it is basic responsibility.
What made an already bad situation considerably worse was the customer service experience. What should have been a straightforward matter turned into months of hassle and frustration. I found it extremely difficult to get the issue resolved, and on multiple occasions The RealReal simply hung up on me. Emails unaswered. Customer service was largely uninterested in taking responsibility or making the process easy.
I have also spent months trying to recover the import taxes associated with the damaged item and am still pursuing this refund.
The financial loss has been significant. Hundreds of dollars lost because The RealReal failed to adequately protect the item during shipping.
The simple lesson here is: just pack valuable items properly in the first place. It’s not hard.
After this experience, I will never buy from The RealReal again
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Great, room to improve
I’ve been a regular shopper for several years and have accumulated a considerable amount of well-made, high-quality clothing (natural fibers only!), shoes, boots, accessories, either new or very good condition at significant discounts. I’ve only returned a couple items due to incorrect sizing in listings. Unfortunately, two handbag purchases were counterfeit. The return process has always been quick and easy, and customer service has been excellent. However, the counterfeit issue means I won’t purchase handbags going forward.
App functionality is overall good but could improve. Search results are unpredictable—saved searches for scarves suddenly show shirts and dresses, while boot searches show pumps, sandals, and slippers. I often have to delete and recreate saved searches. An option to exclude something from searches would be a major improvement. Footwear searches should include selectable heel height, boot searches should have boot height selectable. Searches for silk frequently display polyester items.
Despite these issues, I still enjoy using the app and will continue shopping.
App functionality is overall good but could improve. Search results are unpredictable—saved searches for scarves suddenly show shirts and dresses, while boot searches show pumps, sandals, and slippers. I often have to delete and recreate saved searches. An option to exclude something from searches would be a major improvement. Footwear searches should include selectable heel height, boot searches should have boot height selectable. Searches for silk frequently display polyester items.
Despite these issues, I still enjoy using the app and will continue shopping.
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the real waste
sell the wrong items all the time and then do not amend their wrongdoings. don’t purchase unless you’re willing to lose countless hours on support lines and waste money on items that are not what you ordered that they shrug off. i have ordered here many times but have finally reached the last straw
Love it!
The merchandise I’ve ordered has been as described, delivered promptly and in good clean condition.
