The RealReal does not cover items lost items they ship.
WARNING: The RealReal does not cover items lost items they ship. The RealReal returned an item by UPS that was submitted for consignment. UPS’s own photos document that the delivery driver failed to follow deliver instruction which resulted in the package not being received. As the shipper The RealReal is the only one who can process a claim with UPS. They have refused to do so and are ignoring the fact that UPS did not follow delivery instructions. Customer Service has been curt and nonresponsive throughout.
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BBkolas
Don’t Believe Condition Statement
I just bought a shirt that came in 2 days ago. The condition stated “Minor discoloration throughout“. When I got the shirt, the collar was completely destroyed. Obviously worn by somebody who didn’t have a good haircut, the top of the collar is completely frayed and the shirt is unwearable. Now they want to charge me $16 to return it. Scam. There was no effective review of this shirt, and I would’ve never wasted my money on it.
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JJLT3
I love this app, current version is very buggy
I typically use this app every day, but for the past 2 days there are no results under one of my saved searches "van cleef & arpels" and when I try to add it back as a new saved search, there is no option under designers for that brand anymore. When I do a general search for the where the search term all of the items come up.
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NSNecia S.
Make the app better
Guys, you’re missing the mark. You make it too hard to find the good stuff on the app. I want to be able to follow brands, have a page where you can look at new drops from them in your sizes. Have different curated lists from workers. Like get it together. The app is so boring.
UMur mommmmmyyyyyy
Fine tuning
Wondering why (listing of jewelry) do you not include lose the picture of the box or pouch that it will comes with. I would like to see the original box or pouch. Also the model picture of the ring and especially the necklace are not great. It doesn't give it true representation on how the necklace would around your neck. FASHIONPHILE uses an old school mannequin with a black dress. However it gives a better (great) representation of how it would lay. The AI is just laziness.
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BBaBeePie27
