Easy to use
Unprofessional and unsatisfactory
To my surprise, the finalized itinerary that was later provided had an entire day's activities removed. I have been trying to resolve this issue for over a week and have repeatedly sought clarification. The response I received was that the itinerary is "subject to availability."
While I understand that certain components of a tour package may occasionally be subject to availability, it is difficult to accept that a full day of standard tourist activities—activities that are regularly operated—could simply disappear from the itinerary after full payment has already been made.
What is most disappointing is not the change itself, but the lack of a satisfactory explanation, proactive communication, or an immediate effort to provide equivalent alternatives or a clear refund for the missing inclusions.
I hope Thomas Cook reviews this matter seriously and handles such situations more professionally in the future. As things stand, this experience has significantly affected my confidence, and I will carefully reconsider (also suggest others) booking future vacations through Thomas Cook unless the issue is resolved satisfactorily.
Response from developer
Thank you for sharing your detailed feedback. We sincerely regret the inconvenience and disappointment you experienced. This is certainly not the standard of service we strive to provide. Kindly share your booking details with our Service Quality team at service.quality@thomascook.in so we can investigate your concerns on priority and work towards an appropriate resolution. We value your feedback and appreciate the opportunity to make this right.
Very Bad Experience – Passport Taken, No Visa Till Last Moment
I booked a Japan tour and paid approximately ₹7,00,000 in full faith. However, the team kept following up only for payments and completely failed to initiate the visa process on time.
Despite multiple emails and document submission (including my original passport), there was no proper action taken. Even worse, there was no clear communication from their side — calls were not answered, and no timely updates were provided.
My travel date is extremely close, and I still have neither received my visa nor my passport back.
This shows complete negligence, lack of responsibility, and poor customer service. I strongly advise others to be cautious before trusting them with such important travel plans.
I am now forced to demand a full refund and consider legal action due to this experience.
Response from developer
Hi Nasim Ali Khan We sincerely apologize for your experience and understand how concerning this situation must be, especially with your travel date approaching. This is certainly not the level of service we strive to provide. We request you to kindly share your booking details and contact number with us at service.quality@thomascook.in so that our team can urgently review your case, update you on the visa status, and assist with the next steps at the earliest. Your concern is being taken seriously, and we are committed to resolving this on priority.
Issue in payment
Response from developer
Hi, We’re sorry for the inconvenience caused due to the payment and app resolution issues. Kindly share your concerns with our Service Quality team at service.quality@thomascook.in so we can look into this on priority.
Amazing Holidays Booking App
Response from developer
Thank you for your wonderful feedback. We’re delighted to hear that you found the booking process smooth, well-organized, and stress-free. It’s great to know that our competitive pricing and clear options made planning your trip easy. We truly appreciate your recommendation and look forward to serving you again.
Travel made effortless
Response from developer
Hi, Thank you for the fantastic 5-star rating! We’re delighted that you found the booking process seamless and the destination browsing user-friendly. Our goal is to provide a reliable, premium experience for every traveler, and your feedback is a great motivation for our team. We look forward to powering many more of your journeys!"
Smooth
Easy to use app
Response from developer
Hi , Thank you for your kind words! We’re delighted that you’re enjoying the variety of options and the seamless experience of our app. Our goal is to provide the best travel services at the best prices. Your recommendation means a lot.
User friendly App
Response from developer
Hi , We appreciate your 5-star rating! Our team works hard to ensure that every travel package across all destinations is detailed and easy to understand. It’s wonderful to hear that the app’s convenience and depth of information are meeting your needs. Thank you for choosing us for your travel services!"
Smooth Travel at Your Fingertips — Thomas Cook App
Response from developer
Hi , It’s great to know that our app is helping you manage your travel plans with ease. We strive to make holiday planning as seamless as possible by keeping all your essential info just a tap away. Thank you for choosing Thomas Cook, and we look forward to supporting your future travels!"
One stop solution
Response from developer
Hi , Thanks for the great recommendation! We're so glad the app is helping you find the answers you need for your journeys.
Superb experience
Response from developer
Hi , Thanks for the 5-star rating! We’re glad we could offer you incredible value and a well-organized holiday.
Haven’t received the refund amount asked us to pay twice
Haven’t received the refund of amount more than a lakh faced the worst experience from their side it is all fine unless you pay the money after the amount there is no updates from their side
They asked us to pay twice for the trip because
We had done the payment through 2 different accounts and they said it is not allowed 1 week before the trip and asked to pay twice
And now its been more than a month haven’t received the refund
Hopeless coustmer care
🤬😡😡😡😡
Response from developer
Dear Maam, We’re sorry to hear about your experience. Kindly share your booking details with our Service Quality team at service.quality@thomascook.in so we can look into this on priority.
Not satisfied
(1) In the tour I seen other travellers got more benefits than me in tour cost. Few of them received gifts and gold vouchers also. I didn't.
I observed that all customers are not same for company, why ?
(2) flight were not same for all. I got 8 hours of layover while some others didn't for same place.
(3) While booking I was given offers and discounts but didn't get final tour cost in details with bifurcation its all on telephonic conversation. at final payment time they don't stand on what they told me while booking. I paid more than the package cost, they argued on hidden charges & rate of exchange.
They make mistakes on credited and due payment amount to confuse us.
Sotc and thomas cook both are sister companies but both's prices are different even regional offices prices are different. If we book directly on website it's cheaper than regional office.
(4) This tour needs to get reroute because some places are too much boring and time consuming.
Response from developer
Thank you for sharing your feedback. We’re sorry your experience didn’t meet expectations and will review your concerns on pricing, itinerary, and benefits immediately. Please share your booking details at service.quality@thomascook.in.
Tour experience
Booking process is very bad as no proper assistance is provided only through mails you have to do everything.
After taking all payments they change flight schedules.
After all bookings they charge heavy Money exchange rates.
And they don’t provide full information before the tour that there is lot of travel and very less of sightseeing specially in Europe packages.
Hotels are very far away from cities and you can’t experience any city life and night life.
Overall their tour experience was ok but their are very hidden things which a customer should know before booking.
Thanks
Response from developer
We sincerely apologize for the inconvenience caused. Your feedback matters to us, and we’re committed to making things right. Please reach out to our Service Quality team at service.quality@thomascook.in, and we’ll assist you promptly to resolve the issue.
Poor business ethics
Response from developer
Hi Sajjan Rao, We’re sorry to hear about your experience and the inconvenience you’ve faced. Your feedback is important to us, and we’d like to review this further. Please share your booking details with our Service Quality team at service.quality@thomascook.in so we can assist you promptly.
