Innovative, creative and well designed
I love the thrive market shopping app, I have problems with the website via computer when trying to redeem free gifts but on the app it’s easier than ever!
Recurring shimpment
I just don’t like the reoccurring shipment section. I always have a hard time finding it and updating it
trying to find a update it and unsubscribe stuff. I find it not user-friendly when it comes to finding that.
trying to find a update it and unsubscribe stuff. I find it not user-friendly when it comes to finding that.
Predatory business
This app will load your cart for you, and then ask if you are ready to ship. It’s the worst. Also if you do not like the app it’s a pain in the butt to cancel and do not expect a refund on your fees even if you don’t order anything from them.
Easy!
Ingredients you can feel good about and app that makes it easy to shop from home! I live out in the country and Thrive is a reliable companion to keeping our house stocked with healthy essentials without having to drive an hour!
Healthy Choices made Easy
Had to change my diet due to health reasons, and this makes it easier to find healthier options for foods I like
Disappointed
I like Thrive Market but not paying to shop on your app
My go to!
I have used this app for years and absolutely love it! They surprise me with items all the time that I don’t have to find elsewhere..
Extremely pleased!
I am very happy with almost all of Thrive Market’s products. Read your labels though and make sure you know what you’re buying.
Every now and then a few items will get through that have chemicals in them that mess with your body’s functions.
Every now and then a few items will get through that have chemicals in them that mess with your body’s functions.
Best Site for organic and healthy foods
Wish I would have discovered it sooner. I love almost every single item I’ve purchased. Love the frozen foods!
Never got my items shipped Even though customer service lady said I would
Never will be using thrive market after the scheme they try to pull. They tried charging my card when I have already canceled so I reached out to customer service to solve this issue. At the time I had a on going order but had my auto renewal turn off. I told the person on the other side that I did not appreciate the charge and that I would want a refund on my order that was on going. She said I can have my refund and that I can still have the items due to them already being passed the shipment phase. The my canceled order was supposed to arrived 2 days ago but I never received anything. I have already waited the 3 business days for my refund but nothing came around. I do not recommend people using this App. Customer service does not care. They will try to reel you in with offer when you try canceling your membership
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Not worth it for so many reasons!
I would give zero/negative stars if I could. I have had a Thrive Market membership for a couple of years, and I do not recommend them for multiple reasons. First, the pricing and sales are not great, not even close to how they market your savings. I started price shopping, and very few items actually generated a savings. This is even taking into consideration the Thrive Cash you can earn when ordering multiples; it’s just not worth it. Shop around. Additionally, the Thrive cash is only valid for 30 days. If you need to skip an order month, you also lose your Thrive Cash. We had several order issues where TC was offered, but because I pushed back or skipped an order that month, I also lost the credit from customer service. This is a big deal imo. Order issues are out of hand. We had so. Many damaged items due to packing or mishandling of the shipment. Definitely do not order cold and frozen items! They say they ship on specific days and times to prevent spoilage, but the tracking details show this to be false. Cold food orders being packed, shipped, and held over the weekend have no shot of reaching you without spoilage. I gave up on frozen orders after they were soup. The claims about adequate ice packs are also a joke. I had ONE ice pack in a giant box, and my items were still melted, despite it being winter. Lastly, when you finally decide you are done being a member, unless you live in the state of CA, you can’t self cancel. You must talk to customer service via chat or phone. At this point you are subjected to a scripted harassment where the entire effort is to get you to change your mind and retain your membership. I repeatedly respectfully asked for my membership to be canceled, but they came back at least three different times with offers trying to get me to stay and prolonging my time and effort to reach the desired goal. I screen recorded the entire chat, so I have the receipts!
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Love it
Love what they’re doing and it would be awesome to see thrive market shops perhaps appear? Could be cool!! Really cool! Like differently decorated and all supporting local fresh sourdough bakers and such too. Idk I love what thrive market is doing and I want to see this sort of effort continue and be accessible to EVERYONE EVERYWHERE
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Love it!
I love how easy Thrive is to find less ingredient options for my family. We have slowly started to replace our current snacks, pastas, and cleaning products with better options. It feels good knowing our family isn’t eating products full of yuck! We are all better for it!
Prices
The prices of household items and personal care has saved me SO much money. All non toxic and I love it!!!!!
AI customer service and lack of empathy
I don’t often post reviews but want to share my experience.
I was a Thrive customer for a few years. Loved the service during the pandemic. Some things in my life changed and I was unable to keep the subscription. I chatted with a human agent who understood and gave me a free year.
I expected once this year ended that would be it but I come to find out a few years later they’ve been charging me for a membership.
I’ve barely used this service for 2 years now so I contacted them and got an AI chat bot. The bot told me I was eligible for a full refund and left it at that.
A couple weeks later I still hadn’t received my refund so I tried to contact again. Another AI chat bot that, this time, kept giving me the runaround. It wouldn’t give me the previous chat logs and ended the chat without any resolution or escalation to a real human.
Very disappointed to be treated like this from a company I used to view as empathetic and honest.
I was a Thrive customer for a few years. Loved the service during the pandemic. Some things in my life changed and I was unable to keep the subscription. I chatted with a human agent who understood and gave me a free year.
I expected once this year ended that would be it but I come to find out a few years later they’ve been charging me for a membership.
I’ve barely used this service for 2 years now so I contacted them and got an AI chat bot. The bot told me I was eligible for a full refund and left it at that.
A couple weeks later I still hadn’t received my refund so I tried to contact again. Another AI chat bot that, this time, kept giving me the runaround. It wouldn’t give me the previous chat logs and ended the chat without any resolution or escalation to a real human.
Very disappointed to be treated like this from a company I used to view as empathetic and honest.
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Great!
I really appreciate being able to choose the healthy foods of my choice.I’ve seen many people talk about Thrive Market positively.Now after figuring out how to order. I love it.Thank you Thrive Market 😊
Love THRIVE
I love THRIVE! This is where I purchase all our healthy snacks for us and our grandchildren. Also the convenience is so helpful to our busy schedule
Best honey
I can’t find such an amazing honey. Also coffee is the best.
Fast delivery.
Thank you
Fast delivery.
Thank you
Customer service
Is on it! Great service, and products.
Disappointed with Lack of Transparency
Thrive frequently touts that they have the cheapest prices on health food and they will price match anything you find cheaper elsewhere. I have found cheaper options at the Meijer I work at and on Amazon for certain products and many times have tried to figure out how to request a price match. On the app, there is an info button next to their "low price promise" that only says "limits apply, see Terms". Well, the terms are the terms and conditions for the entire company (thus, very long and complicated) and under Section 4: Prices & Savings, they state they use the MSRP for estimating prices, but NOTHING about price matching. After trying the AI assistant, I finally found out that you have to submit a request but only AFTER you purchase through them. And if approved, you might get reimbursed but only with Thrive Cash.
Also, I have previously tried to cancel my membership multiple times, but there is no simple way to do that. To cancel, you have to talk to the AI assistant who will encourage you to stay and you have to state at least 3 or 4 times that "no, I want to cancel they'll keep haggling with you offering to reduce your rate, or "take 15% off your next 3 orders" to keep you to stay. Sometimes, I just don't want the service anymore. The whole thing is frustrating and feels a little dishonest, if I'm being honest. The only reason I've stayed is for the giveaways.
Also, I have previously tried to cancel my membership multiple times, but there is no simple way to do that. To cancel, you have to talk to the AI assistant who will encourage you to stay and you have to state at least 3 or 4 times that "no, I want to cancel they'll keep haggling with you offering to reduce your rate, or "take 15% off your next 3 orders" to keep you to stay. Sometimes, I just don't want the service anymore. The whole thing is frustrating and feels a little dishonest, if I'm being honest. The only reason I've stayed is for the giveaways.
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