Tim Hortons User Reviews

Customer Experience

Positive experience46.5% of reviews
Neutral9.2% of reviews
Negative experience44.3% of reviews

~ Based on 1,778 written reviews from the US App Store.

What users say

Is Tim Hortons Safe?

Tim Hortons appears safe based on user ratings. AppsHunter Safety Score for Tim Hortons is 94/100.

This assessment is based on 60,142 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.7% of ratings point to a safe experience
2.4% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 60,142 App Store ratings for Tim Hortons.

Is Tim Hortons Legit?

Tim Hortons appears to be a legitimate app. AppsHunter Legitimacy Score for Tim Hortons is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

EGG

Please let me take the egg of my food on app and in store at the kiosk

I’m enjoying it

It’s convenient and I love preordering my food and it’s ready when I get there

Logged off

Logged off and can’t log back in just make it simple to login with Apple/google

Tim’s is the BEST

Our family loves our Tim’s and that’s the Truth.

Commande en ligne

Est-ce normal que tout mes paramètre soit en français, mais si je commande en ligne une livraison, je reçois des message texte en anglais… J’ai pas eu le choix de faire un plainte car vous respectez pas ma langue.

Transactions details not stored

The application doesn’t keep the transactions details and when you store a credit card to pay, you don’t get immediate notification for the payment, so you don’t know what u really paid especially at the drive through

Free rewards

Easy to use. Points add up quickly for free items. Get to choose your reward purchase.

Ice cup

I told them to give me one medium caramel ice, cap, and two small caramel ice caps they gave me carm churro

One-Time is wrong but it’s not

Resend sends same code?!

Hockey season

Love this app, especially during the hockey season, saving money on my coffee is never a bad thing either.

Très décevant

Je n’ai jamais reçu ma commande passée sur l’application et j’ai envoyé un courriel sans avoir de retour de Tim Horton et même situation avec la compagnie qui fait la livraison aucun retour mauvais service client autant service clientèle que le restaurant lui même. Je vais canceller le compte et désinstaller l’application j’ai perdu 20$ avec cette mauvaise expérience et ce n’était pas la première mauvaise expérience avé eux.
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Yeah

Matthew

Only food app I need

Timmie's is my go-to choice when deciding where to eat at work. It's close by, it's delicious, and the deals on the app make it impossible to not go. Top tier app.

Raise the spending limit

The app is good for the convenience of ordering for my workplace but the gift card limit of $100 with only $50 added per time means I have to have a lot more transactions than I prefer. I’d rather load it with $500 and only have to pay the accountant for that one transaction per month.

doesn’t work at all

downloaded the app, deleted it, downloaded it again, just keep getting error error error when i try to sign up, despite all the info i put in being correct, so the app is completely unusable so far…. :/

Poor Quality Like 2026 Tim Hortons Establishments

Sadly this app is a pure description of what Tim Hortons has become, not Canadian. Tim’s has sold out quality of customer service we grew up knowing in Canada for a poor execute service deemed as convenient. Just like the 1185 49ave NE Calgary location, this app is not convenient and disconnected from a customer base that once described it self as Canadian, both are the furthest from Canadian as you can get.
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Disappearing points

It’s a “Use ‘em or lose ‘em” system. Points go away if you don’t use them. You only gain points on one coffee, even if your order has two or more drinks.

Its good but wish they had it in apple pay muchh easier

Its good but wish they had it in apple pay muchh easier

Great

App works great but I would like to see the option to be able to remove toppings from food items.

No Cancel order function

I placed a delivery order with the app. Realized the address was wrong the next second after placing an order, guess what, you can’t cancel your order! I was just watching my $30 worth of
Food going to someone else’s house. Support ? Not even a way to contact, says call the store to cancel your order, yet no one answering the phone! App help? No such thing there is just a bot telling you, can’t cancel the order! How do I get my money back? Nice customer service Tim’s!
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