Love it
Simple to use
Easy to understand and easy to collect points
Easy to understand and easy to collect points
Sluggish even on new hardware
App is incredibly slow on a good day. The one star is for the fact that even when you do get the app working properly your experience at the store will almost assuredly be miserable. Can’t remember the last positive experience I had using this app and brand. Finally had enough.
Coffee
Best coffee EVER!:)
Sometimes good
Most Tim’s have great staff but some don’t listen to customers when asking for simple things when we order food items. I have come across this many times and have had employees lie to me outright that they did make my order correctly but it wasn’t done at all. Very disappointing and frustrating!! Also we would like to see more value deals in the Tim Horton App as well. Cheers
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Sign in code not working
I am not sure why there is no sign in password option. But the code I keep getting when trying to login doesn’t work and raising the with customer care hasn’t been helpful.
Simplicity
The Tim’s app is user-friendly and convenient, and with other enjoyable activities like the word game and NHL scorer picks. Mr. Horton would be amazed at his coffee and donut chain these days.
Prizes awful
New prizes suck for the NHL league. Really sad that they can’t just give out free coffee for a week instead they pick a doughnut. Come on Tim Hortons.
Quick chicken soup and Bun.
Dried up veggies in soup. In a tasteless broth. Used to be a delicious soup. 3 tiny pasta shells Somehow its awful.
App
Very easy to use! I really like how easy it is to find your way around it!
Good Application
Good
Jiggly scan screen
Scan screen jitters, can’t be used.
Never scans
Never scans when you need it to, i swear the high ratings are just bots
Easiest for gift cards payment
One of the easiest Tims gift card payments. Just add the gift card in the app and thats it.
Glitch
The scan to pay/points QR code is shaking.
Impossible to sign up on the app
Please do not respond by giving me your customer support contact link. Your customer support has not been helpful at all. For a couple of months, each time I try to sign up, I get an error message “an error occurred”. Very terrible client experience I must say
Here we go again
Had my U.S. based account removed replaced by my old and problematic Canada based account without my input
Payment methods
I had an issue with my debit card - I attempted to change payment unable to add new card - tried another debit card - no luck - tried support emails back and forth still not working - I like Tim Hortons and I get coffe pretty much daily - preordered - until this is resolved I guess I’m going to Dunkin
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Great
Great offers
Timmy
You guys have the best hashbrowns in the world and snackraps are soooooooooo good and the best hot chocolates
Points
Only use it for points and the offers and the offers don’t work 30% of the time.
