Easy to order
Easy to use and pay
No recourse when app fails
My experience may be an outlier, but i tried using this app to order food and it glitched and duplicated the order. Double the food arrived at my house and I was charged twice for it. Despite my best efforts, there was no resolution to this, even though I refused to take the second food order.
Totally done
1. For too many years the majority of store staff are not well trained and don’t much care about customers let alone understand what customer service is. 2. TH has taken 10s of $M of immigration hiring incentives (bribery) from Canadian taxpayers & in the process customer service became worse. 3. TH refuses to let customers change their email address. People do this. It’s a thing & TH does not seem to think so. They claim it’s how they know it’s their customer. That’s a joke. I know a few people using fake identity & disposable email for their TH apps. 4. The local store management is ridiculous. Not only do they only hire immigrants, they won’t fix issues like cruisers driving through the parking lot at night on weekends. There have been incidents. The store owners & general mgr in Winkler MB dont care. Now we know why the staff don’t care. Numerous other issues. Im done with this Canadian (Now Brazilian) non icon.
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Unable to sign up
I tried to create an account on the app and also on web browser but it just said "an error occurred while signing up". No customer service to report this and I had to send email to Tims. They said they would make sure to look into my case but have no idea when would they get back to me. I cannot order through the app at all without an account.
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Its great but
its great but randomly itll say cant process when im trying to order for pickup and them says try again later. 🥲
Great App
App is vey useful to collect points, redeem and pay for the order. Offers changing every week is helpful.
Can’t create account
Can’t even create an account, I’ve tried 3 different emails and it says “error occurred” like amazing app you have
Changed the NHL Prize
I recently deleted this app after using it for the last 3 seasons to play the hockey pick ‘em game. This year they changed the prize to a donut/day for a week and I don’t eat their donuts. The trade off between this app data mining me is no longer worth it.
I LOVEEEEE TIMS REWARDSSS
i love rewards
Tim’s nhl picks
It’s unfortunate that Tim’s has decided that playing their app game for the potential of winning a hot drink for the week has now changed to winning a donut a day for a week. From a healthier eating standpoint the donut a day is no incentive at all. Why not continue to promote the Canadian coffee brand you were built on with hockey fans and players across the country?
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Very easy and fast app to order
The application is updated and it works very well now.
Solid app
The points are easy to collect and the food/drink rewards are fine!
Order and Pay so easy
If you want one click pay and get points this app is for you! Set up your payments and even upload a Tim’s card right onto the app. So easy and convenient
Customer service loop
Partnerships tab won’t open. Cannot link accounts. Tried customer service. Stuck in a finger-pointing loop between companies. Clearly a Tim’s app issue but they won’t own it.
Dégoûtée
Ça fait deux fois déjà vous ne faites que me prélevé de l’argent quand je commande alors que ça écris erreur et vous ne remboursez même pas
No way to get in touch
The app needs to have more consistency with the store. In order things that are not available due to cleaning. I try to collect my order, but they can’t give my item. They can’t refund either, so they have my money and I can’t do anything. They don’t respond ever to support requests in the app.
Doesn’t work
I’ve attempted to sign in , and it gives me an invalid code every time, garbage app
Can’t sign in
As of last night I can no longer sign into my account, my Tim Hortons hockey challenge history is gone, and I don’t understand how. It doesn’t give me the option to sign in through Apple ID anymore either.
Good App
App is easy to use. I wish the my offers would be geared more towards my purchase history. Also love the hockey however the reward points went from 50pts per correct pick to 10. Not happy about this and think the points should be higher
Creating an account
I’ve been attempting to create an account for two months and without fail it tells me their is an issue with making my account I’ve reached out to the developer and was told to wait a day and try again. I am so disappointed and will not be using the app nor going to the establishment anymore.
