Tira: Online Beauty Shopping appears to be a legitimate app. The AppsHunter Legitimacy Score for Tira is 90 out of 100 points across 7 verification signals from App Store and developer data.

Tira User Reviews

Name: Tira: Online Beauty Shopping
Rating: 4.1 (72 reviews)

Tira: Online Beauty Shopping

Reliance Retail Private Limited

🛍️ Shopping

Customer Experience

Positive experience19.6% of reviews

Neutral8.7% of reviews

Negative experience71.7% of reviews

~ Based on 46 written reviews from the US App Store.

Is Tira Safe?

Tira: Online Beauty Shopping appears mostly safe based on user ratings. AppsHunter Safety Score for Tira is 79/100.

This assessment is based on 72 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.4% of ratings point to a safe experience

2.8% of ratings suggest some concerns

20.8% of ratings point to a risky experience

~ Based on 72 App Store ratings for Tira.

Is Tira Legit?

Tira: Online Beauty Shopping appears to be a legitimate app. AppsHunter Legitimacy Score for Tira is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

HORRIBLE APP HORRIBLE BRAND

One of the worst online shopping experiences I’ve had with a so-called reputed platform.

I placed my order on 15th August, and it reached the nearest courier distribution centre on 16th August. The promised delivery date was 19th August. It’s now 22nd August, and I still haven’t received my order.

I have already called customer care twice, and all I get is, “We’ll try to get this sorted.” I paid for the entire order upfront and deliberately ordered well in advance because I was travelling. Yet, I’m left chasing Tira for an order that has been sitting at the local distribution centre for days.

What makes this even worse is that an order I placed with Nykaa around the same time was delivered within 48 hours. That’s the difference between efficient service and complete negligence.

When I escalated the issue, I was told that the team would “try to deliver the order repeatedly.” What does “try” even mean when the parcel has already reached the nearest distribution centre?

I was also told that Tira needs 3 business days just to contact the courier company and escalate the matter. Three business days to address a delivery that is already significantly delayed?

This is not customer service. It is poor accountability, poor communication and an unacceptable lack of urgency.

Tira may spend heavily on marketing and positioning itself as a premium beauty platform, but no amount of advertising can compensate for a terrible customer experience.

Extremely disappointed. I would seriously think twice before ordering from Tira again.

Chandni j

16 days ago

Response from developer

Dear Chandni, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

Delivery

The team needs to improve on the delivery part. Delivery agents aren’t ready to deliver it to certain locations. It would be better if the tira team itself had its delivery agencies rather than 3rd party

Mxiajq

a month ago

Response from developer

Dear Customer, thank you for your rating and for being a valued Tira customer! We take all reviews seriously and will use this as a chance to improve our app and better meet your expectations. Please reach out to our customer service team at feedback@tirabeauty.com with any specific feedback.

Shop More, Save More with Tira!

I’ve had a wonderful shopping experience with Tira. The app is easy to use, offers a huge selection of authentic beauty products, and the delivery is always quick with secure packaging.

One of the things I love the most is the rewards program. You can earn points on your purchases and redeem them on future orders, which makes shopping even more rewarding. Tira also offers amazing discounts, exclusive coupons, and regular deals that help you save a lot while buying your favorite brands.

The combination of genuine products, great customer service, reward points, and exciting offers makes Tira one of my favorite beauty shopping apps. I highly recommend it to anyone looking for a reliable place to shop for skincare, makeup, and haircare.♥️🫶🏻

nainagoell

a month ago

Response from developer

Dear Naina, thank you for the kind words and 5-star rating! We're so glad you've had a positive experience with Tira and we appreciate your support.

The WORST

I orderd the wrong shade of a foundation and wants to return so that i can reorder the correct one and the product is entact and they refused!! Worst worst worst aap ever!!!!!!!!! Nykaa is so much better now i love nykaa so much more and atleast not stressed about losing my money to this scam!! Love nykaa

Hdbbbisne

2 months ago

Response from developer

Dear customer, We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

Extremely Disappointed With the Handling of My Support Request

I am extremely disappointed with how my support request has been handled.

Out of 5 items in my order, only one item was incorrect. It may have been worth only around ₹100, but that’s not the point. I ordered it because I wanted that specific product, and what I received was incomplete.

After raising the support request, I was asked to share clear images. I promptly did so. Then another representative emailed asking for the same images again. I shared them again. This happened repeatedly with different representatives, and in total I sent the requested images around five times.

What is most frustrating is that it feels like none of my emails were ever read. Every response looked like a generic template asking for the same information I had already provided multiple times.

Despite repeatedly complying with every request, I then received an email stating that my return request was invalid, without addressing any of the evidence I had already shared. To make matters worse, I received the same rejection email again the following day.

This is not about ₹100. It is about the complete lack of attention given to a genuine customer concern. I spent my time responding to repeated requests, only to feel that no one actually reviewed my case.

TiaDhawan

2 months ago

Response from developer

Love it

Absolutely LOVE the crazy coupons and sales the prices are SO GOOD i compare the cart total with other beauty apps every time before checking out and tira always wins!

icecreamchocochips

2 months ago

Response from developer

Dear Customer, Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

Tira the fraud app

Tira is the biggest fraud app i ordered item worth 3.5k and they delivered only the charger and the real product from the package was missing and the sent the return option but they didn’t accept anyone who is reading this please don’t order anything from tira.

Koms khya

3 months ago

Response from developer

Dear Customer, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

Mostly Scam

I have been experiencing this ever since I started using the app. They repeatedly send wrong, missing, or even expired products, and then refuse to take them back. The entire process becomes a headache because customers are forced to constantly send emails and explain themselves just to be heard. They confidently claim that every order goes through “quality checks,” but that clearly isn’t true. If proper quality checks were actually being done, customers wouldn’t be receiving incorrect, incomplete or expired products in the first place. I faced this multiple times in the beginning, which is why I stopped using the app for a while and gave them the benefit of the doubt. But now Tira has become such a huge company, and despite that, their inconsiderate treatment of customers has remained completely consistent. With so many employees and resources, the one thing they’ve managed to stay consistent at is sending wrong products and refusing to take accountability for them.

Aaashiiiiiiiiiiiii

4 months ago

Response from developer

Dear Aashii, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

Scammers

I ordered products worth more than 4000 and I received only the freaking package with no product inside and also there was another product missing from the package and the other product was missing when i opened and later found in box and i have contacting to resolve this and they theres no solution because their team confirmed my order was packaged correctly but I didn’t freaking receive the product so basically I freaking paid for nothing so please don’t ever purchase from this app because they will scam you please go for macaron or nykaa as they have good service and we can trust them

Armiadream

5 months ago

Response from developer

Like brooo never seen an beauty app that delivery products that late

I have ordered from TIRA like 2 to 3 times. I am with my own account. I didn’t deliver order when I placed the order. Got shipped out for delivery came but not have called us, but the product has gone to its origin like after 3 to 4 times of trying to deliver, but they never contacted us, and I have approached them like why did they have contacted me, and you know the customer service for the worst worst and worst? Because they say the same thing again and again that they will try to make you order come to you, but they would do nothing, and if you guys do a prepaid, the money will not be returned soon. It will take time to so instead of ordering in TIRA, wasting your time, ordering my card, Myntra, and some other app. Don’t waste your time here like it’s been like five days since I have ordered. It’s a prepaid. It’s like a huge amount for me, but they didn’t even pack the product and I have am asking. Why did you guys not what is happening in all they have replied this. We trying to pack your order. We are trying to deliver your product. What is this like? I’m out of the product. Will never order from TIRA again. So disappointed love their offers and the products, but the delivery is like worst packaging delivery service is the worst. I never seen any app like this?

Swetha_777

6 months ago

Response from developer

Dear Swetha, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

Technical issues and poor customer support

I recently tried to place an order on the Tira app, but I wasn’t able to complete the checkout or payment. Because of this issue, I missed out on a discount that was valid for only one day. I reported the problem through the app and even uploaded screenshots, but after raising the ticket, there was no way to track it and I didn’t receive any update or follow-up call from your team. I had to contact customer service myself, and I was told to make the purchase through the website instead and to write a separate email if the problem happens again.
It is frustrating that even after reporting an issue through the app’s support section, the customer still has to chase updates and find workarounds on their own. Poor technical support and weak customer service.

Allie_Review

7 months ago

Response from developer

Late dilevery

Bahut he late dilevery krta hai 15 din ho gye ab tk order Nhi aaya

Sou at nkm

7 months ago

Cheap app

Counterfeiters send duplicate products.😡😡

Mahakabbasi

9 months ago

Response from developer

Rs 500 off on app scam

It says that if you download the app you’ll get 500 off your purchase and then nothing when you’re checking out.

Vkmurthy

9 months ago

Response from developer

Best one!!!!

They delivery so fast and the packaging is amazing and safe. Till date i have never seen any app so reliable and quick. Thank you so much for that TIRA! Lots of love

S-U-S-H

10 months ago

Response from developer

Dear Customer, Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

Fresh product with great offer price m satisfied with service also

Nice product and nice offer in price

tenzin phakdon

10 months ago

Response from developer

Dear Tenzin, Thank you so much for your kind words and 5-star rating! We're thrilled to hear you've had a great experience with Tira. Your support means a lot to us.

Doesn’t work

The PIN code says “something went wrong.” I can’t add anything to cart because of this. Have updated, deleted, reinstalled, tried multiple PIN codes, all the things- can’t purchase anything.

Kimmichstep

a year ago

Response from developer

Extremely Disappointed – Fraud & No Accountability

I had a terrible experience with Tira. I placed an order through their app, and shortly after, someone called me claiming that their Cash on Delivery system was down. They provided full details of my order and convinced me to pay online. Later, I suspected something was off and called Tira customer care, only to be told that it was a fraud and likely an information breach from their end.

It’s now been nearly a month and every time I contact their support (which is practically every third day), I’m met with the same line: “It’s under investigation.” No refund, no follow-up, no accountability. If my personal information was compromised, I deserve transparency and prompt resolution — not scripted responses and endless delays.

Honestly, this experience has shattered my trust in the brand. Until they fix their security systems and treat customer concerns with seriousness, I wouldn’t recommend using this app to anyone.

notcoooool

a year ago

Response from developer

Pathetic tira points program! SCAM

So you earn tira points with every purchase and those points will expire on any random dates. Tira wants it’s customer to keep a track of dates to be able to efficiently redeem the points else no exception will be considered even if you have accumulated around 2400+ points out of which 1300+ were expired since no alerts or text message was sent out advising that your points will be expiring today. Customer service is horrible. Supervisor was so rude and kept on repeating the same verbiage. They can spam you with 100+ texts every month but cannot send you one single text informing about possible points expiration in near future. How miserable as a brand! I will never recommend tira to anyone now. Firstly points should not be expired, that’s how the rewards function works. I spent money, I should be able to redeem points whenever I wish to redeem. Don’t do scam please!

Debby1309

a year ago

Response from developer

Dear Debby, We apologize if your experience didn't meet your expectations. Our team is here to help. Please share your contact number with us at feedback@tirabeauty.com. We look forward to hearing from you.

WARNING Fraudsters - pathetic first experience

I placed an order on TIRA for first time first of all they take ages to deliver your order Nykaa or purple deliver with 1-3 days but TIRA took more than a week to deliver my order and guess what they sent me an incorrect order of way less value then the product I had originally ordered and this product was of no use to me and upon that their customer care is pathetic their app support is even more pathetic they will make you do 100 steps so that you can return the wrong product they sent and still nothing will work out the customer service agents are pathetic the escalation levels are not available and above all they are not at all apologetic for their mistakes and offer any kind of help and you will be stuck with wrong product of way less value and you will feel robbed I’m requesting please don’t use TIRA they are real frauds running a scam here please stick to Nykaa and purple which are real good apps

JT3685