Pathetic service
I had ordered power spects from titan eye+ on 29th March and it showed an ETA of 31st March, the order is in processing state and there is no update from the same, I tried reaching out to customer care on 2nd April, they picked up, listened to the problem and disconnected the call, I tried again on 3rd April, they asked me to wait for 2 business days for them to get back with an update on what is happening, not deliver the product, since it is a Friday, so basically 4 days to come back on the status and then they will see by when they can resolve the matter, my existing glasses are broken and it’s already been a week of me without my glasses, I’m having serious headache and watering eye but they seem to not care about it
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App stuck in splash screen (loading screen)
After login in app no details where showing, so when closed and reopen app, it stuck in loading screen not moving to main screen. This happened only after logging in. (Iphone 15, IoS 26)
Very disappointing experience with Titan Eye Plus.
I ordered an eye frame, but it was never delivered to me or my neighbors. Shockingly, the order status was marked as “Delivered.”
I contacted customer support the very next day. Instead of resolving the issue, I was repeatedly asked to wait. After several follow-ups, I was finally told that since I didn’t contact them within 24 hours, they can’t help — even though I followed all their instructions and delays were from their end.
This shows poor customer support and zero accountability. I did not expect this kind of service from a brand like Titan. I would not recommend ordering online from Titan Eye Plus.
I contacted customer support the very next day. Instead of resolving the issue, I was repeatedly asked to wait. After several follow-ups, I was finally told that since I didn’t contact them within 24 hours, they can’t help — even though I followed all their instructions and delays were from their end.
This shows poor customer support and zero accountability. I did not expect this kind of service from a brand like Titan. I would not recommend ordering online from Titan Eye Plus.
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App doesn’t open
The app doesn’t even loads properly, it never opens, it just keep stuck on the loading screen!
I guess the developers have forgotten about the app because I can see 3 years old reviews with the same problem and no one rectifies it!
I guess the developers have forgotten about the app because I can see 3 years old reviews with the same problem and no one rectifies it!
App crashes
Products are good, however the app and user interface is not that great!! Frequently crashes and needs lot of improvement
Interface
Poor poor interface. When I try to buy something it says no cart of current user. What even is that? When I contact customer care, they say tap on add to cart, there is no add to cart option just buy now and eyecare specialist. Pathetic
Poor services
Refund process is third class
And customer satisfaction is 0 use less app
And customer satisfaction is 0 use less app
App getting crash
App getting crashed a lot. Couldn’t even open the app sometimes.
App interface very poor
App interface crashes frequently and not able to get past opening page even after multiple reinstallations.
Keeps crashing!
Very slow to load on iPhone and keeps crashing.
App not working
I tried downloading the app and opening it today, but I guess its not optimised or updated yet for ios version 26.2. Its not opening.
Products not delivered
They automatically cancel the order and do not refund the money , instead keep it as store credit!
Worst experience
Customer care keeps asking sorry, not helpful
Worst experience
Customer care keeps asking sorry, not helpful
Worst response time
Please make the app more responsive, it takes a lot of time to verify the OTP, change the backend server of OTP generation.
Scam Alert
Avoid using this app. Their return policy is a scam. The courier takes up to 6 days to deliver, and they still count the delivery day — even if it’s late in the evening — as part of the 7-day return window.
QUICK EYE SUPPORT
Buying a reading glasson Titan Eye was quick, easy and satisfying
Tracker order status update error
While click on track order button and then a modal open which is dispay current status or progress of order. Here is currently status is in transit to store but it highlights with green dot in lance under manufacturing status. Its a big error. I hope you fixed on priority
Flawless, Awesome Application
Very nice experience using the application. Titan is able to map the user experience in the web site and the this app is exceptional
Super!
Super!
Pathetic refund system
Even after 15 days of returning the order I am yet to get the refund plus they keep giving extended timelines of getting the refund. Its pathetic service please don’t buy from their app. Worst experience
Prescription Not Available
Prescription not available in the app Basically after we ordered. we cannot check the glass prescription to compare with old and new.
Unhappy customer
Hi I bought a rayban eyeglass with lenses as per recommendation by the staff of Patuli store but after I received the product and started using it. I must say pathetic experience don’t recommend anyone to for there. Inexperience staff can make you blind like me..
