Taking a chance
Disappointed
Broken payment validation
Your app developers took the easy way out by validating only the month of card expiration and not the date.
New unlimited car wash
Staff is so wonderful in their help I had a problem trying to get through, but they solve it. Just took a few minutes wonderful.
Issues
Multiple app issues. Can’t turn off marketing notifications. Billed for a car wash even though I was still covered under a monthly plan due to app error. Hardly an apology from anybody working there
Referrals
They are running ads everywhere! "Refer someone and we will give you bonus"
I referred 2 people but they found a reason to not give me the bonuses.
Anyways, i just wanted to eveyone knows this. Also you cant delete your account easly!!!!
I referred 2 people but they found a reason to not give me the bonuses.
Anyways, i just wanted to eveyone knows this. Also you cant delete your account easly!!!!
Ellbigdaddy
The best ever
Great wash
Difficult to get into, they provide towels to wipe the water off, but they do not provide any cleaner for interior so you have to bring your own cleaner or do it at home
Why do you need so much info?!?
I just wanna wash my car fer cripes sake
Kinda scammy
Does not clearly show when you’re monthly subscription is active vs when you’re on a pay per use plan.
Rick
Bad news for competition: I have been a member of your competition up & down the street where you are currently located and I could not say enough,”but Damn y’all blow them away “!!! I could not be more satisfied, from the young lady checking me in,the app, the aftercare service for my truck,vacuum Matt-cleaning the hole setup was spot on as far as I can say! I am a satisfied customer member 👍🏼
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Unreliable app
Won’t allow me to create a new account, add vehicle information. Would press save button and nothing happens.
App doesn’t work
App not showing my garage & billing info. Logged out, tried logging back in, app now doesnt recognize my email or phone number & wants me to create new account. Deleted app, reinstalled, same issue. Bill is due in 1 wk & I need to pause billing as car is not being driven
Not user friendly
This app continuously faults and prevents you from making selections. It is one of the most aggravating things.
Not successful
It’s not allowing me to sign up as a new user. I’ve never used the app before and feel as if it needs a update
App request
I use the Tommy’s Express App when I run through the wash……but I have 2 cars in my garage on the app and when I run through I have to select which vehicle that’s being washed since one of my vehicles is a Dually pick up and wash costs more…..be nice if the app was Apple CarPlay friendly so I didn’t have to search my phone for which wash!
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Doesn’t work
I have a gift card from Tommy’s Express. When I try to enter it in the app it says “We know you “ then only gives me options for credit cards. Despite what they say there are no menus to redeem gift cards. Worthless app.
Outrageous Price Hike
This isn’t so much a review as it is a statement. The Works suddenly increased from $25.00 to$40.00.
I’ll wash my vehicles myself rather than get gouged
Price nearly doubled at light speed. No thanks
I’ll wash my vehicles myself rather than get gouged
Price nearly doubled at light speed. No thanks
App
Wash is good. App doesn’t work
Nice beginning!
Just started with Tommy’s today. The cashier was friendly and helpful with my deciding what wash program that I wanted to get. And once my wash was done (loved the process, especially the little extra rinse at the end to get the soap off of the windshield and the extra powerful dryers, I was helped through the use of the app by Avia. Excellent customer service and a fine wash!
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Unauthorized monthly billing
Tommys has continuously billed my credit card monthly for unauthorized plan. They don’t return phone calls or emails. Watch out for their scams and lack of concern
