Requires improvement
Cannot connect with my 1card. The chat support is horrible
Very limited selection and omits items at whim
Forces outlet on client, very limited selection, cancels items without fail.
Cannot verify account. Loop
Just a broken infinite verification loop. Unusable
Change Orders at Whim
Tops does not contact or inform customers of changes in their orders prior to delivery. Unapologetically.
Idiotic address handling
Thailand has one of the worst property address systems ever devised. Many delivery apps make it far worse by not being able to include vital information like street, condominium, or village name if it isn’t in Google maps. Drivers rarely look at the map. Saving a delivery address in this app is virtually useless and guarantees an annoying conversation with a lost delivery driver. Stop trying to validate addresses - we know where we live.
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Worst ever
They advertise on the web discounted prices but when you click them and login at the app to buy the prices magically are the normal ones not the discounted. And at the checkout no discount is applied
App broken after update
Cannot login to place order
Response from developer
Tops would like to apologize for the inconvenience. You can contact us at 1467 ,or email us at topsonlinecs@tops.co.th to further investigation on your issue
Gets worse at each update
Every time the app is updated they introduce other bugs which makes the app completely unusable.
Unreliable
Slow to load and respond. Regularly freezers. Will randomly empty shopping basket without warning. Logs ut for no reason. It’s faster to just go to a supermarket.
App is still really bad unfortunately
Search brings up unrelated items. Communication is poor when delivery drivers are unavailable. Items added to cart are not available. Some items are in store are unavailable online. Hope this next version is better! Who is developing your app?
Response from developer
Tops would like to apologize for the inconvenience. We will improve and develop our system in a soon future.
Distinguished As The All-Time Worst
Tops has the distinction of being the worst delivery app of all in 10 years of using delivery apps worldwide. Over the years I’ve tried using Tops Delivery, given up, deleted the app, re-installed it months later in hopes they’ve improved but experienced the same and sometimes worse. This was my last try with another horrible experience. I’m done with Tops! Plenty of alternatives now.
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Response from developer
Tops would like to apologize for the inconvenience. We will improve and develop our system in a soon future.
So bad I don’t even know where to start
Probably starve before we made a successful order from this god awful app or website!!
Wrong details when click on items to add to cart
Agree with other reviewers, when you click on item it says it’s NZ Avocado no matter what the items is. Many months and not fixed - very poor App and represents poor service delivery by Tops
Very disappointing
App is terrible some items don’t come up , Stopped using site
Still very glitchy!
When I click on an item to read more info, the picture and info another product comes up. It’s so frustrating and the reason I always end up ordering from Makro online instead. Tops, please please please get your bugs fixed! this happened to me a few months ago,and despite having two or three app updates since, it’s still happening!
And PLEASE may I suggest when you product a picture of a product, to take more photos, so that the back and side (if applicable) of the packaging is showing also, IN HIGH RESOLUTION FORMAT, so that customers can read the information on the back of the package. Often I want to know what ingredients are in a product but you only post the front of the package! It would helpful to see the back also thank you kha 🙏🏾✨
And PLEASE may I suggest when you product a picture of a product, to take more photos, so that the back and side (if applicable) of the packaging is showing also, IN HIGH RESOLUTION FORMAT, so that customers can read the information on the back of the package. Often I want to know what ingredients are in a product but you only post the front of the package! It would helpful to see the back also thank you kha 🙏🏾✨
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Item added to cart is always out of stock
Tops as a store is good. No real complaints, but their app is terrible, most of the time it will not let you add the coupon codes or the store or the depot will call you to say that the items in your cart is not in stock or deliveries get canceled etc. I have not had similar experiences with Grab or Food Panda.
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Response from developer
Tops would like to apologize for the inconvenience. Some products were ran out of stock in a very short time which we were unable to update in the system. However, we will improve and develop our system to get continuously better.
Awful App
Terrible App. Do not bother. This company needs to invest in their app.
use in ipad product list not load
Use in Ipad, full product list is not load. not functional at all
Response from developer
Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future.
The absolute worst
Everything about Tops from the app to their service is abysmal. The app is clunky and the search feature is useless. The final indignity is your order will arrive incorrect or not at all. Trying to correct issues is painful. The customer service is about as helpful as speaking to a brick wall. Other than that, enjoy! 😱
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Response from developer
Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future.
Awful service, app itself is ok.
The App itself and its functionality is ok. Not great, but better than BigC’s god awful app or Lotus’s. Tops delivery itself though is why I’m writing such a bad review, I apologize to the developers who are stuck with this app, but Tops inventory system is so horrible it ruins any user experience.
Do not use tops delivery service. 9 out of my 10 orders end up being sold out of a bunch of the stuff I order, even if I place the order to be delivered asap. They keep the full amount you paid and say it takes up to 45 business days to refund you the money for the items they’re sold out of. They do not use any insulation for your groceries, most of the time my milk arrives spoiled and meat arrives warm. They will just ignore you if you try to complain to customer service and ask for a refund and I can prove it. Worst grocery delivery service on earth.
Do not use tops delivery service. 9 out of my 10 orders end up being sold out of a bunch of the stuff I order, even if I place the order to be delivered asap. They keep the full amount you paid and say it takes up to 45 business days to refund you the money for the items they’re sold out of. They do not use any insulation for your groceries, most of the time my milk arrives spoiled and meat arrives warm. They will just ignore you if you try to complain to customer service and ask for a refund and I can prove it. Worst grocery delivery service on earth.
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Response from developer
Tops would like to apologize for the inconvenience. We will use your opinion to improve and develop our system in the soon future.
