Unable to set up autopay
The app won’t allow me to set up auto pay, which is one of the most important features I need from this app
2 hoas not compatible
Every 6 months the app has a problem where the 2nd HOA payment tab doesn’t populate and you can’t see or pay bills for one of the HOAs. Huge impact for missed bills and potential late fees
Doesn’t disclose credit card fees
My condo just started using this. I was charged over $20 for using a credit card. When I paid the dues, it didn’t say anywhere that there would be a credit card fee for using this. I am fairly certain it’s illegal not to disclose credit card fees at checkout fees. It also doesn’t show on the receipt the fee at all. Also I get a couple of bucks but $20 on $500 is very steep. I will be doing what I can to get a refund and then not touching this app again because it’s a scam.
Show more
SUCKS
THIS PROGRAM SUCKS!!!!!
Non scalable app
Unfortunately, viewing this app on anything other than a phone, it will not enlarge or fill the screen on an iPad. Instead it remains phone size and is impossible to read the stored information. Why can this app be resizzed to full screen?
Can’t access Forum
Awfully glitchy. Recently it would not load the Forum at all or let me look at post that I had previously opened. Loads very slowly.
Why does this exist
This website and app are possibly the worst experience I have ever had with a graphical interface. Lazy coding, hyperlinks that don’t work, an app that does nothing for you. It is a useless money pit for HOAs. Highly DO NOT RECOMMEND.
Useful
A suggestion/request: allow board members to post on the forum either as the HOA Board or as an individual.
Town square app
I have two properties that use CERA Management. Doesn’t look like I’m able to enter them both or have two accounts. I can’t find anybody to talk to in the office, they keep giving me this information and I can’t get into the right account
Set Up Issues
I have the app downloaded, selected sign up, received and confirmed email. Confirm my info and enter and confirm password, then it just spins, nothing happens. Can't even get into app.
Unable to save privacy settings
My address continues to display even when I don’t have the option checked. I try to make other changes to privacy settings and there’s no option to actually save the changes, so they’re discarded.
Condo President
It’s been 10 months since we were switched to TownSq. There is literally no information that allows my board to manage our association effectively like we had with the previous App.
Autopay not working
Auto pay option on IOS App is not working even with the latest update.
Payments
I’m trying to make a payment and when I do it takes me back to the Home Screen. Fix this glitch please.
Bug
Tentei reportar o bug pelo WhatsApp, mas falaram que não é bug. Quando utilizamos o esqueceu a senha e informamos um e-mail válido no campo correspondente, aparece uma mensagem falando que o formato está errado e pede um e-mail válido, mas segundo a atendente isso não é bug.
Provavelmente é pq meu email está cadastrado errado por lá, mas alguém do time do app, façam as pazes com o UX por favor.
Provavelmente é pq meu email está cadastrado errado por lá, mas alguém do time do app, façam as pazes com o UX por favor.
Show more
TownSq and leander HOA attacks your freedom
The HOA and TownSq platforms have been criticized for their lack of responsibility and refusal to accept feedback from homeowners. This one-way communication system restricts residents ability to enact in meaningful dialogue and address concerns. Furthermore, residents have expressed concerns about their privacy being invaded. Unfortunately the app does not provide any means for residents to respond or seek clarification on messages received in their inbox. However Texas homeowners laws offer protection and legal recourse for individuals who feel their rights have been violated by such activities. The CC/Rs Law can be a valuable resource in addressing these issues and safeguarding homeowners interests. ctcl
Show more
Lots to improve
Really need to be able to view a PDF natively instead of download! Upload file size limit is too small. Links to amenity bookings from emails don’t work - forcing you to search for it. Links should take you directly to the item. Amenity calendar experience between web and app are not the same - needs to be aligned. File management needs to be elevated and modernized. Need to invest in the UX
Show more
Horrible app
What A poorly designed app for its intended purpose of managing a condo association. Unorganized, disjointed and a jumbled mess that is so not user friendly. BAD
People must be out of their minds giving this app good ratings… I wonder if it’s all scam…
Super user-unfriendly, poorly organized, cluttered and cumbersome to use. I absolutely hate using it.
Not helpful
The usefulness of this app is dependent upon the timely response from the property management company. Unfortunately mine isn’t so responsive.
