Double billed and still no premium access.
I went to sign up for premium membership & the message displayed $59.99 but at checkout the price was $79.99. I tried selecting the lowest price and paid. Bank flagged for fraud but I approved (yes I was trying to buy a membership). Later saw I was billed- paid both prices. Contacted company- no response. Cancel through Apple- they refunded lower price but now I don’t have access to premium. Contact company again- I’ve paid higher price with no access. 1 month later and still no response. Very frustrating and disappointing as I wanted app to help track symptoms and side effects during cancer treatment.
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Lost all my data!
I have been using the app to track medications, nutrition, fluid intake, journal, symptoms etc for my care. I use the app on 2 devices. I had entered a lot of daily data on one device. I found that the information was not visible on the second device. I then tried to log off and login again on both devices. I now seem to have lost all the data that I had entered. Please cancel my subscription and give me a refund.
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App keeps deleting my data
I’ve been using this app for half a year now. It seemed usable despite the various glitches but those are manageable. However, TWICE now has the app randomly deleted all of my data even if I have it backed up and then it tells me that I actually haven’t backed it up since I first got the app which just isn’t true. I have serious health issues and it is unacceptable for there to be this many problems. I’ve tried to get in contact with customer service but with all the various links- it brings me either right back to the app or to chatgpt which then tells me to ask customer service for help. I’ve emailed with no response and for the amount i’m paying to have this app, there should not be these issues. This app is extremely important for those with chronic health issues and these issues need to be addressed. I’m honestly probably going to try and find a different app because there is nothing I can do at this point and I need this data to manage my health.
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Avoid!!
First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial.
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
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I just downloaded it today and I think I’m gonna have to delete it
I really like the concept of this app and debated on seeing how useful & helpful it is and then I would possibly upgrade. The problem is, the first thing I did was go on my profile and update the questions, but no matter what it will not save. And then the second thing I did was click to enter my health insurance information however it just completely freezes everytime. I feel like I’ve spent more time trying to find a way to get in contact with somebody regarding this issue then even getting to look into the app. As much as I want to really like this, if I can’t do these two simple tasks then I don’t feel the app would be beneficial and definitely don’t see the need to pay for additional features that may or may not work. If somebody does reach out to me and I can get this figured out I will be happy to change my review and give an updated one, but at this point, I’m very disappointed.
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