TrainerRoad User Reviews

Customer Experience

Positive experience82.2% of reviews
Neutral4.1% of reviews
Negative experience13.7% of reviews

~ Based on 656 written reviews from the US App Store.

What users say

Is TrainerRoad Safe?

TrainerRoad appears safe based on user ratings. AppsHunter Safety Score for TrainerRoad is 98/100.

This assessment is based on 21,427 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.0% of ratings point to a safe experience
1.1% of ratings suggest some concerns
0.8% of ratings point to a risky experience

~ Based on 21,427 App Store ratings for TrainerRoad.

Is TrainerRoad Legit?

TrainerRoad appears to be a legitimate app. AppsHunter Legitimacy Score for TrainerRoad is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

New AI system needs work

I’ve been a user for 5 years and greatly advanced my fitness to top amateur levels in BC. I’ve also learned a lot about the science and methods of training along the way. And it’s clear that the new AI system needs some work. It erroneously analyzes outdoor workouts and correspondingly the detections/predictions yo-yo around. That’s annoying and distracting, but not that big a deal. The real problem with all that is that it then picks the WRONG workout for you - the complete opposite of what they claim. The app and system are great, but I will save my money unless they can get this resolved. I recently started self coaching again with freely available AI tool support, and I’ve unlocked the fitness the TR AI was keeping from me for the past 6 months. So I’ll save the $300CAD per year from TR and put it towards something more productive for my goals for now.

If you’re a beginner, it’s a great place to start and learn about training. But if you’re advanced at training, I’d suggest to go elsewhere with your money and more importantly your time.
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AI not for everyone

The workout player is polished and the workout library is huge. The support team does their best to support a somewhat flawed product.

Unfortunately the latest overhaul of the app is heavily AI-focused, and it’s simply not ready for prime time. The team may get there eventually, but the current struggles are eerily familiar to the long wait for Adaptive Training to properly account for outdoor rides. The new AI was supposed to be the solution to that, but it still goes off the rails way too often.

The workarounds amount to adjusting your FTP to where you think it should be and choosing workouts that feel right. So if the workout library and player are worth the price, TR makes sense. Otherwise, probably not.
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Getting faster with TR

I’ve used TrainerRoad for a few years. When I’m on the plan and stick to it, I always improve. The new AI feature is awesome and a great motivator to stick to the plan. It adapts to your schedule, outdoor rides, events… whatever life throws at you. TR Podcast is also a fantastic resource. Highly recommend!
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Use it or lose it

Ich bin ein Masters Fahrer aus NRW Deutschland und verwende TR seit einiger Zeit um mich besser auf meine Radrennen vorzubereiten und auch einfach den ÜBERBLICK zu behalten.
Der Kalender ist hervorragend und der Kundenservice ist herausragend. Die antworten immer und helfen einem. Gute Arbeit machen die.
Du musst natürlich etwas mitdenken, und natürlich trainieren, klar.
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Get fit, get fast

Just do the work. It’s that easy

Great Idea, poor execution and customer service

I have been on this app for just about a month. It routinely has issues, workouts don’t show up on iPhone or iPad, the Apple Watch integration for outdoor rides literally doesn’t work half the time.
When contacting customer service, the response is: oh yeah we know there is an issue, other people have reported them too but our app also is on Android and Windows too!
Oh nice so I paid $300 so you could tell the app doesn’t work on Apple products sometimes? That’s the solution?
I will be filing a complaint with Apple separately but please don’t waste your money if you intend to use this indoor or outdoor on iPhone, iPad or Apple Watch.
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Fails to load after update

Love the app and what you guys do. But seems like the latest update may have caused the app to load very slowly and that’s when it even does at all on my iPhone. I think my phone may have updated iOS recently as well so maybe it’s that, but either way thought I’d pass on that somethings up with app loading and it just started a couple days ago on my iPhone. I have not done the may 7 TR update or the latest iOS update on my iPad and it loads normally.
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Blank/Black Screen

TR has always been a bit slow to load but for a couple of days now it has become much worse, to the point that the app simply won’t open on iPhone 14. All I get is a blank/Black screen and I can’t get any further. Was working well otherwise.

New app broke app completely

Like the April 10 review; app completely broken on iPhone

Disappointing

I did this app for a year and followed the structured training plan to a tea. I followed all the workouts and ended up just getting slower. Raced the same course as I did last year but got 2 minutes slower and just always felt horrible on the bike and felt like I was getting slower all the time. Potentially could be good for people who aren’t that serious into the sport. But for athletes who aren’t seriously trying to improve this isn’t the right fit. Seems they want you to have fun rather than gain speed. Typical week would include 3 workout days a week often doing VO2 and the muscles can’t handle that over the length of a season and I eventually just started getting much slower. Sad to see it. Now I have a human coach and seem to be progressing loads faster.
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Hate AI

New plan design does not give credit enough for outside activity. Discouraging change to program. Tells me I need to rest more. FTP decreases even when fairly loyal to plan. Considering dropping it after years of use.

Excellent training tool

Been using for a year now having moved from Zwift. I find it much more structured and prescriptive. Was never a big fan of racing all the time. TR lets you dial in upcoming events (sportive, triathlons or trips) then provides a programme to fit into your work/life availability. If you stick to the plan you start to see tangible benefits and improvements in FTP which transfers out onto road/gravel. Definitely would recommend 👍
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New update broke it

New update rendered app unusable. Unable to load any workouts. App not functional at this time, despite subscription.
Previously, it was great, and I depend(ed) on it for training.

Awesome!!

I’ve tried a lot of different training programs out there, and this one is by far the best IMHO. And now, with the addition of AI integration it’s gotten even better at recommending workouts, which is super helpful for those of us with a more random training schedule due to life and work getting in the way. Keep up the great work Nate and Jonathan (and your team). Love the TR podcast too!
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Used to be awesome

Used to be my favorite app to train on the TacxNeo trainer. After the AI introduction everything takes so much longer. Can’t find my workouts. Please give us the option to go back to the prior interface and i will subscribe again

All about gains

I have been using TR for 9 months now and my FTP has increased from 198W to 313W, my VO2 max has jumped much higher and I feel stronger than ever on the bike. It just works. The AI driven nature means it constantly adjusts based on your day to day activity, performance or if you have time off. I love the ability to tweak things if necessary and the vast number of workouts ensures variety and interest. With other training platforms I have either overtrained or simply not improved due to mediocre workouts, but TR has had me improving steadily month on month, staying fresh and feeling motivated to constantly improve.
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Useless AI

New AI model is absolutely useless. If you want to do specific training your own choice, you can’t. It override it and not allow you to do it

Disappointing new UX

The latest UI revamp has introduced a couple of particularly frustrating interactions for those of us who manually choose workouts rather than relying on AI workout selection.

1. When browsing through workouts after selecting type and duration, selecting a workout opens a modal view of that workout to see specific wattage and interval durations. Clicking the x in the top right of this modal closes and erases the type and duration selections; you have to start over. This is a regression from previous versions where the x simply closed the modal. Yes, I’m aware of the back button in the bottom; this is a departure from how modals work in other applications.

2. After manually choosing a workout on a yellow day, the app will almost immediately replace that with a 30m recovery ride. This will happen so quickly that you can’t choose a workout and then, say, start the workout in Zwift before it’s replaced. Some of us with busy schedules need to work out on yellow days because we know we have a day or two coming up which we’ll have to take off.
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Response from developer

Thanks for the feedback! I'm not able to get the experience you're describing in situation #1. If I click on a workout, I can see all of the details in the side window, and my filters are preserved when I close that out. As for #2, if you are manually choosing workouts and want to ignore the fatigue detection suggestions, you can turn them off in your account settings. Then we won't automatically adjust your schedule. If you're having issues with either of these, please reach out to support@trainerroad.com. We'd be happy to help out!

Broken AI

I loved TR for 18 months. It seemed really in sync with me and I trusted it to set my training just right. My monthly progress and FTP improvements aligned with my outdoor ride assessments.

Then they broke in with a new AI release that is just awful. FTP is now a proprietary score that has changed values suddenly. The AI predict your FTP is a gimmick. It slows down my system and spits out an ftp prediction for a month away than changes around d day to day it becomes a mental health issue for me.

In process of migrating to a platform that adheres to long term conventions so I can track my progress in industry understood metrics not a weird propriety one.

Very sad about this, it’s a shame when such a nice thing comes to an end
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Train smarter

I’ve been using TrainerRoad now for around 10 years. I’ve always found it to be a couple of steps ahead of the competitors. At the minute it appears to be light years ahead of the other apps like Zwift or Rouvy. I would say if you want your training to count and you want to get faster sign up to TrainerRoad, if you want to play a video game go to Zwift or Rouvy. Time is precious use it wisely.
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