App
Does the app even work I installed it and it won’t go past the main menu I was on Wi-Fi disconnected the 5G and it’s still not working. Other than that, my wife loves her new shoes.
Garbage App
I was gifted these shoes and was looking forward to tracking my steps. The shoes won’t sync with my Bluetooth.
Shoes won’t connect to app
Bought two pairs of shoes and neither of them will connect to the app. One will show up but won’t connect. The other pair did not even show when shaking the shoe. However the comfort of the shoe was very nice.
Won’t sync
Love the shoes! Hate the pedometer as it won’t recognize the chip/what kind of female shoe it is.
Why doesn’t it sent the data to Fitness/Health?
App works well, tracks more steps than my Apple Watch, but it all stays only within the app. It doesn’t send to Apple Fitness or Health apps to sync my data with all my other activity.
Add this in, and I’ll happily go to 5 stars.
Add this in, and I’ll happily go to 5 stars.
Don’t Bother With the App
Just got the shoes yesterday and LOVE them - SO comfy.
Downloaded the app, but the tracker won’t connect no matter what I try. It’s not a deal-breaker for me because I’ve been using a FitBit and Strava for years.
Customer service? WHAT customer service????
Downloaded the app, but the tracker won’t connect no matter what I try. It’s not a deal-breaker for me because I’ve been using a FitBit and Strava for years.
Customer service? WHAT customer service????
Chip doesn’t activate
I would give 0 out of 5 stars but it won’t let me. No matter how you shake the shoe or reset the Bluetooth the chip never activates. A waste of money without the chip working!
Terrible App
App keeps closing.
Worst app ever
Rating is -star. I’ve had Traq shoes for 6 years. Always had issues with app, but latest problem is the reason I will NEVER buy these shoes again
I’ve been contacting customer service weekly for almost 2 months (ladies who answer phone immediately are very helpful) problem is the app doesn’t recognize the email address that I’ve been using with Traq for 6 years and Algeria for 9. This happened before and when resolved I lost all previous data. Now it is again an IT issue - I was told they’re offshore, and may take time.
I decided since I’ll lose all data anyway, I may as well create a new account. Well now the app won’t recognize the shoe! I’m DONE- no more, I’ll wear my Skechers and Fitbit
I’ve been contacting customer service weekly for almost 2 months (ladies who answer phone immediately are very helpful) problem is the app doesn’t recognize the email address that I’ve been using with Traq for 6 years and Algeria for 9. This happened before and when resolved I lost all previous data. Now it is again an IT issue - I was told they’re offshore, and may take time.
I decided since I’ll lose all data anyway, I may as well create a new account. Well now the app won’t recognize the shoe! I’m DONE- no more, I’ll wear my Skechers and Fitbit
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Worst
This app is horrible. Needs an overhaul and needs to work period. Overall terrible app great idea
App doesn’t work
App is constantly not working properly it is either frozen, will not open, or did not track my steps. Love the shoes and would be completely satisfied if the app would do its job. Tracking the steps is a huge selling point of these shoes. Too bad they can’t deliver.
App doesn’t allow me to add shoes
Gifted a pair of shoes. Just trying to use the app and it’s worthless
App doesn’t work
Does not work at all. Can’t even set it up.
At first TRAQ was good but now I buy and the chip won’t connect I Have bought my last pair
Chip will not work. Bought my last pair
Does not connect
Was never able to get Bluetooth to connect. Frustrating!
Worst app ever!
Love the shoes but the app doesn’t work. Stopped trying to sync my shoes with this as it doesn’t want to read my steps properly, or it stops working. Been this way for years and they don’t seem to care enough to get the bugs out.
This App doesn’t work
Got 2 pairs n none of them can pair up with this APP!
App is CRAP though I like Alegria shoes
Total doo doo. I mean how hard do you need to shake your shoe at your phone? For how long? It shouldn’t take more than a minute to get BT to work. Alegria should not be hard selling the supposed “smart” shoe when the app to go with it doesn’t work. That’s a bad business move when most of our lives are BT enabled. C’mon, is this 1997?!? Totally disappointed.
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Dissatisfied
Just bought a pair of Traq shoes, downloaded app and tried to use it but keep getting an error. Emailed support, but no answer yet.
Great shoes. Crap app.
Algeria shoes are best on the planet. Total shame this app is such a disaster. After several attempts I gave up even trying to register. Couldn’t get response. Kept telling me my email was already registered so tried to get it to reset password. No response sent to email. Tried setting up through FB. Again, nothing. Tried through Apple. Zero. You’d think if my email was already registered as they claimed they could send email to reset password. But nope. Tried 3 x within 30 min. Nothing. Useless.
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