Payments
Travelers has not taken out auto payments for the past two months. Causing us to make double payments and having to readjust our very tight budget.
Unaware deduction
I set up my account to pay monthly but they automatically charged the full amount which put financial burden on me.
Inconsistent amounts due
I received an email saying I owed $902 and when I logged on, the amount due was $350.
Website
The website has been down for several months and interrupting my payment plan.
Horrible customer service
Since Travelers updated its systems at the beginning of June, the billing process has been plagued with errors. Customer service representatives have repeatedly provided incorrect information and have been unable to resolve ongoing discrepancies. If these issues are not addressed promptly, I will have no choice but to consider switching to another company.
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Senior Diabetic left on Expwy for OVER 5 Hours!
Although my car died on a Major Expressway in Mountain View/ Silicon Valley, then my battery, then my phone (but that’s another story!) Police even came out, but Roadside Assistance kept sending me (AI generated???) texts saying a Tow truck was on the way; I have documented several of them clearly misleading me that HELP was on the way. They LIED! I ended up using the police recommended towing company and they arrived in under 45 minutes. The Travelers App and Roadside Assistance totally FAILED ME and I will not forgive this dereliction of duty and terrible customer service! It endangered my health… suffering from acute sciatica, I was unable to walk for food, restrooms or food; Central Expressway will never feel the same again…
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In proper information
Not showing pay bill on main screen after login gotta literally dig for it. Causing a late payment. Recently saying I have a zero balance just to find out it wasn’t causing another late payment. So now I’m definitely leaving once I find someone new
App doesn’t even work
This is a terrible app and I can’t even use it. They should up update this immediately.
Bad app
The site does not apply stored cards to all accounts must enter every thing multiple times. Had to search for umbrella policy to pay my bill.
my
my
A+
Travelers Insurance is one of the BEST Companies to interact with. They’re up to date, knowledgeable and trustworthy. Which in today’s world is so desperately needed. I highly recommend this company to handle all of your insurance needs. I’m Giving you an A+ for going above and beyond taking excellent care of your clients.
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Travelers app is easy to use.
I find the Travelers app easy to use for payments and to review policy. If you need a hard copy printing is easy.
DISSATISFIED
been calling since am and it’s currently in the evening! was quoted 20mins! It has been over AN HOUR. A system update has happened and can’t get ahold of anyone or get a policy quote as existing user.
Frustrated
Frustrated how challenging it is to get a human on the phone to answer account questions.
Do not fall for cheaper prices
Great starting it but shortly after starting the insurance we have had so many problems with the payment system. Do not come. Stay where you are or look elsewhere
Horrible
Autopsy doesn’t work
What’s wrong
Your new billing system is really messed up
Poor App Management
This Travelers's mobile app has been incorrect for three months now telling me that I am a year past due on my auto insurance payment simply because I turned off automatic payment. I even called and spoke to a rep that said yes we know it's incorrect due to an upgrade yet it still has not been corrected. In this day and age that really is unacceptable.
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Too hard to call in to update card info
I wasted hours previously and now your process is clunky and the very reason my card could not run, a changed expiration date, is apparently now not an issue??
I also wanted when I wasted hours to discuss my policy. I am paying now two days late, not because I didn’t have the funds, but because I couldn’t get on the phone. I am paying on my PC, excuse me, my phone, the due amount so I have insurance coverage. No opportunity to supply the updated expiry date, so I don’t know if my payment will go through. I reserve the right on Monday to ask for a refund. This is no way to run a business.
I also wanted when I wasted hours to discuss my policy. I am paying now two days late, not because I didn’t have the funds, but because I couldn’t get on the phone. I am paying on my PC, excuse me, my phone, the due amount so I have insurance coverage. No opportunity to supply the updated expiry date, so I don’t know if my payment will go through. I reserve the right on Monday to ask for a refund. This is no way to run a business.
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Price hikes and unnecessary charges when not needed!!
Hate all insurance
All is well
I cancelled a homeowner policy over 1 month ago and it’s still not cancelled and Travelers is still charging me for it monthly through EFT. Their customer support claim they can’t see the billing on their end.
Update: after a 3rd call to customer service I was able to get through someone knowledgeable who worked with someone at travelers who could fix the issue.
Update: after a 3rd call to customer service I was able to get through someone knowledgeable who worked with someone at travelers who could fix the issue.
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