Premium
Over 45 years of insurance payments with no claims that my rates constantly are high and go up every year. Why am I paying for everybody else’s shortcomings?
fishy
there are almost no issues and many different ways to pay send money send back payments. I sold the car six months ago and I've been trying to remove it from my policy over the app and the app won't let me do it. The website won't let me do it and when I called there's always a 30+ minute wait. And I would have a call back happen but due to companies like this that sell your information to every jack off on the planet I am covered in spam calls so I don't know if I'm getting a legitimate call from a legitimate creditor because I'm getting calls about enlarging my penis or getting better rates on my health insurance. I think everything should be easy along with you guys collecting your money. Thank you
Show more
Hard to switch bank accounts
I’ve tried for three months now to switch my bank account where my bill is to come from. The account that it keeps trying to pull from is going to be inactive here soon. Also $4 to process an ACH is ridiculous fee. When an ACH typically charges between 0.12 to 0.20 to process.
Horrible
Terrible navigation. Hard to sign in. Fix your terrible app please
Horrible payment system
I don’t get notified if a payment is due. Somehow my auto pay keeps getting removed. When I go on the app that says that I don’t have a policy for billing, when I add my policy for billing, it says it has already been added, and I still cannot pay will be canceling as soon as possible. This is a second time I’ve had issues the horrible user interface on the app and website. Also, how has Travelers not called me one time if my bill is three months late?
Show more
Multiple Vehicles
All four of my vehicles are covered by Travelers. Love the discount. Feel comfortable having them covered easy to use app for billing and updates.
Auto Pay Doesn’t Work
Make sure you are watching your auto pay. Their auto pay doesn’t work. So for four months I thought my payment was going through. They did nothing to help the situation. So now I have to make large payments for the end of policy because of a technician issue on their end. They did nothing.
Sucks
Sucks
Payments
I’ve noticed that their system is missing payment even when i’m set up with autopay. 1 month they don’t charge you and then the next month you get a double charge.
To many problems
To many problems
Pleased with Travelers
I am very happy with Travelers and my agent. I appreciate how easy your app is to use, thank you!
Unsatisfied
The app is pretty weak overall, and the payment portal is one of the worst I have ever experienced
Excellent
Absolutely, am happy I changed to Traveler’s! They out do the meaning of great service!!!
Mr Phillips
This has been the most unprofessional experience I’ve ever had to deal with in my life. The constant mishaps, mistakes, being overcharged, lack of notification has been extremely frustrating. Your system upgrade should not have impacted me to this extent. There has already been two instances where travelers has deducted money from my account, refunded the money on their mistake, only to take it back? What is actually going on over there? I am tired, I have bills, and this constant back & forth of deduction and refunding doesn’t help me when you draw money that’s not owed to you and put my account into a negative balance! I am switching my auto policy in the next upcoming months. Worst auto insurance company to do business with.
Show more
Disappointed
I had updated my payment method months prior to the billing date, and it charged the previous credit card I had removed.
Auto pay
I have changed my bank card in auto pay a few times and it keeps taking out of wrong card. I changed again now
Missed auto pay
My credit card listed for auto pay changed but I was never notified that payments were not made.
Confusing
I can’t find information on why I’m being charged a service charge even though I’m paying the full amount before the due date. And it’s not offering to waive that fee if I were to sign up for auto payment at each renewal.
Worst functioning app I use!
There is nothing simple about this app!
Bad
Insurance
