App
Hard to navigate to make payment. Should be simpler. Account is not 164 days past due!
Very poor design
Please hire some developers who know how to develop an app. The sign on screen never signs you on the first time. You always have to click twice. Worst is the messaging feature. You can’t see what you’re typing… the keyboard covers the whole text bar. Do they even have a QA team??
Horrible set up !
At the DMV trying to get my insurance ID card and the app doesn’t work properly since it’s being updated. Go to mytravelers.com and submit request but 20 mins later did not receive the e-mail ? Not in new mail, old mail or spam ?
Web site
I have notice that my 9/5 renewal bill is ready to pay but I can’t find any information on the policy details.Website is horrible!!!
Nightmare
You can never log in I have a very hard time pairing my bill They need to fix the problem get a new policy no digital cards you can’t talk to customer service they tell you to call the broker. The broker tells you to call them.
Plz remain before 1month due
Chase need documents for copy following fax
Cancel Policy
I was on hold for over 30 minutes. Someone answered and placed me back on hold for another 25 minutes. I sold the property and just wanted to cancel the policy.
Auto Draft issues causing nationwide havoc. Would not recommend anyone to use Travelers.
Billing upgrade has cause nationwide issues leaving me on hold for hours. Travelers also pro rated me for the rest of the year because their billing system was changed causing auto draft issues. Would not recommend to anyone.
Log in needs help.
Over all app is good but I can’t get rid of the log in notice about changes. And I select to save my info for 30 days and this function does not work. It takes me 5 steps to get in and this I closes with the biometric function. Someone needs to fix the log in process. Way too many glitches.
Auto pay issues
Since the recent update, the autopay has been all screwed up. Please fix the issues so I know what my monthly payments will be.
Do not auto bill
I was told twice that the payment of $561 and change that was wrong would not go through, what did I find in my account today? A charge of $561 and change!!!
Will no longer let you update your coverages
I would prefer to price different amounts online like before. Having to reach out to an agent is inconvenient. It says i would be able to make changes after 6/30, but both app and website still wont allow.
Locked out
Travelers what are yall doing the app refuses the password will not allow changing the password, it’s time to cancel yall.
Billing
Our billing got all messed up on their end and next thing I know I owe three months at one time after I’ve been diligently checking my app. For some reason they refunded me a month to then add it back to the bill.
Ridiculous pricing
In 9 years, cost has more than tripled. I paid this ridiculous amount to keep mortgage company happy, but it will be the last payment they get
Worst service EVER
Absolutely the worst service ever!
Billing Issues
There has been a billing system upgrade for months now and it still isn’t working correctly. It hasn’t been resolved yet. My autopay continually doesn’t work even though all of the details are correct mom consistently late by up to 4 days from my autopay date to pay it. The system still say that a payment isn’t due.
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It doesn’t work
It won’t allow me to move past verification… I enter the number it sends and then I get an error message that says, number doesn’t match our records… I’ve deleted and downloaded several times and still the same response…
Missing key features
The new app is much improved. But there are still key things that it doesn’t allow you to do, like removing a driver who no longer lives with you.
My family hosts au pairs, so we occasionally have a nanny who stays with us and is on our policy.
Travelers makes it nearly impossible to remove them at the end of the year, without spending an hour on the phone.
My family hosts au pairs, so we occasionally have a nanny who stays with us and is on our policy.
Travelers makes it nearly impossible to remove them at the end of the year, without spending an hour on the phone.
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Talking with someone at travelers
I need to know why I can’t talk directly to someone at travelers because having to go through compass insurance and then compass having to talk to travelers the problem is not getting solved it’s only getting worse. It’s ridiculous and I need and want to speak to someone in billing dept at travelers. I have a problem that’s not getting solved and it’s costing me money that I do not have.
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