Billing issue for months
I have auto pay on and have been a customer for years. I was triple charged in September due to auto pay issues in your end. Then a few days later my policy was mysteriously canceled and no one could tell me who canceled it. It has been reinstated but no bill has been processed. Now I’m being told I will be double charged in November. I’ve had to call four times in six weeks. I’m exhausted constantly having to call and triple, double payments because travelers can’t get their system to work. I have received no notices that payments have not been processed. I did not receive notification my policy was canceled without my knowledge. I’m extremely frustrated.
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Pay in full or monthly
Attempted to pay in full and response appears to be monthly. It’s that in full monthly for 12 months or what?
Good but expensive
Easy to use but I think I’m overpaying.
This app is bad
I try to sign in 10 times with my phone, iPad, and laptop! It does not work properly!
Needs improvement
Amount due online differs from my actual bill. Customer service doesn’t have a clue. I pay just to ensure we are not cut off, then wind up with overpayment refunds.
