Payments
Travelers has not taken out auto payments for the past two months. Causing us to make double payments and having to readjust our very tight budget.
Unaware deduction
I set up my account to pay monthly but they automatically charged the full amount which put financial burden on me.
Inconsistent amounts due
I received an email saying I owed $902 and when I logged on, the amount due was $350.
Website
The website has been down for several months and interrupting my payment plan.
Horrible customer service
Since Travelers updated its systems at the beginning of June, the billing process has been plagued with errors. Customer service representatives have repeatedly provided incorrect information and have been unable to resolve ongoing discrepancies. If these issues are not addressed promptly, I will have no choice but to consider switching to another company.
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