TRI-AD Benefits on the Go appears to be a legitimate app. The AppsHunter Legitimacy Score for TRI is 88 out of 100 points across 7 verification signals from App Store and developer data.

TRI User Reviews

Name: TRI-AD Benefits on the Go
Rating: 4.5 (846 reviews)

TRI-AD Benefits on the Go

TRI-AD Actuaries

💰 Finance

🏥 Medical

Customer Experience

Positive experience18.2% of reviews

Neutral9.1% of reviews

Negative experience72.7% of reviews

~ Based on 33 written reviews from the US App Store.

What users say

Summarized from real user reviews of TRI. Based on 846 reviews and a 4.5/5 average, it highlights the 5 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

👍Easy and convenient to use
🚀Fast claim submission process
📊Multiple visualization options (charts, graphs)
✅Quick and accurate reimbursements
💪Reliable once user learns the interface

Negative things

🐛Frequent login failures and crashes
⏱️Slow app loading times
🔐Requires re-login when switching apps
❌Poor receipt upload functionality
😤Confusing navigation and unclear workflows
📱Inconsistent performance between app and website
🚫Limited category options for FSA claims
⏳Long customer service wait times
🖊️Paste functionality issues with password managers
👥Account access issues for non-primary cardholders

Is TRI Safe?

TRI-AD Benefits on the Go appears safe based on user ratings. AppsHunter Safety Score for TRI is 90/100.

This assessment is based on 846 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.9% of ratings point to a safe experience

2.4% of ratings suggest some concerns

10.8% of ratings point to a risky experience

~ Based on 846 App Store ratings for TRI.

Is TRI Legit?

TRI-AD Benefits on the Go appears to be a legitimate app. AppsHunter Legitimacy Score for TRI is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Straight 🚮

Don’t ever get HSA or FSA benefits through this company. They’re horrible at what they do. Thier employers as well as managers and supervisors are incorrectly educated on the laws surrounding these benefits. You’ll never get to use them

Masterguru907

3 months ago

Easy and fast

Using TRI-AD and its app makes it so easy and convenient! Other apps I have used are not user friendly.

RUR2026

7 months ago

App is so finicky. Help!

I’ve been using this app for our HSA for a couple years now and for some weird reason this evening, I cannot log in! I had to try registering again and finally got into our “account” and there isn’t any account history or balance or anything!? I’m so confused!

Of course it’s the weekend and I have nobody to talk to, so I’ve gotta wait. Despite needing access to our HSA funds for a medical expense. I hope we can get this straightened out quickly.

Thanks?

TerraP33

2 years ago

You can’t paste into fields easily

I use a password manager for secure passwords and financial information. If I paste a password or bank info, the app doesn’t pick it up. I have to delete and enter the final character.

Disbelieving reader

3 years ago

Sketchy, Broken and Sexism

The design of the app and customer service do no justice and only thing they did pretty well is creating roadblock for feminine health. Tried to submit a FSA claim for the tampons bought in groceries. It’s required to choose a category for the tampons while there are NO single option could fit in (Tell me how tampons could fit in: general vision, dental, eye contact, vision), and the claim got declined of course. Maybe to this company female healthcare doesn’t deserve be an option.

Oh, good luck with your 3-hr waiting time for the customer service call

Christine8888Ye

4 years ago

Response from developer

Hi Christine888Ye, It sounds like you have a Limited FSA Plan from the categories you mention in your review. Feminine products are an eligible expense for Health Care FSAs. Please feel free to reach out to Participant Services by phone or email for assistance.

Terrible Workflows

this is about the worst app I have used from the healthcare industry. It feels antiquated. It is buggy, and I had to attempt to get it finished at least five times

Recumbent Fan Boy

4 years ago

Response from developer

Hi Recumbent Fan Boy, Sorry you are having difficulties with the app. We have some helpful tips and a user guide in the online portal and you can always reach out to our Participant Services Center for assistance and guidance.

Too many errors

I have submitted claims for my healthcare savings, but then it is denied because it shows ineligibility since the system is trying to take funds from my dependent care account. I’ve had to call several times about this issue to get it fixed but it still has not. I’ve also been denied claims because it shows ineligible funds - the system was trying to take it out from the previous plan year which obviously has no funds. This is the first year that I’ve had issues with this app. It’s very frustrating having to call membership services to get all of these issues resolved especially when the wait on the phone is so long!

RR8

4 years ago

Response from developer

Hi RR8, Sorry that you are having issues with your FSA accounts. You can also email our Participant Services Center for assistance.

Horrible experience

Geez this is awful. So unfriendly, my husband is the cardholder / insured and it worked for him. As his spouse this does not work for me and it is awful.

MathMommaProud

4 years ago

Can’t upload receipts

What a terrible app! I set up my account just to upload receipts. When I hit “Add Receipt”, the app takes me to my files, I choose a receipt and nothing happens. No message, nada.

And the account I set up is not recognized on the website so that route is out.

Guess I gotta fax the stupid receipts.

If I could give 0 stars I would.

Oh yeah, when the focus is not on the app you are forced to login.

TallMomof2

4 years ago

Response from developer

Hi TallMomof2, We are sorry that you are having trouble submitting a claim. After you click the "add documentation" button, you can take a photo of your documentation or choose from your files/gallery if you already have the documentation on your device. Add your documentation and scroll down to click the box near the "I certify..." attestation. Click submit and you will receive a confirmation that your claim has been received. You can also upload receipts/documentation through the online portal which has a separate registration than the app for security reasons.

Can’t loggin

I can’t even loggin but if I do it through the website it does let me in

fonyk

4 years ago

A piece of trash

This app is just a piece of useless trash. Unable to login even we input the correct user name and password

Lukeyis

4 years ago

Problems

I can’t access my health fund account / add an entry / so o can get reimbursed for this years health fund. Even my nickname isn’t recognized

need a better format

4 years ago

Just doesn’t work well

Not a good app..

Dongaveli

4 years ago

PATHETIC GARBAGE, EMBARRASSING!

This CRAPTASTIC attempt at an app is an epic fail! NEVER able to login on the app, much less use it! Delete, reinstall, restart phone…and every combination thereof makes ZERO difference! Yet…I can login just fine on the website, so you know it has nothing to do with your login and everything to do with this complete and utter waste of time and storage space on your device. Don’t waste your time and save yourself the frustration…just use the website…and pray it retains enough functionality to continue to be usable. I hope whoever they used to develop the app is not the same person or persons maintaining the website!!

Snagtooth

5 years ago

Response from developer

We are sorry that you have not had a positive experience with the mobile app. There is a one-time registration process for the mobile app to ensure the security of your account so your online login credentials will not grant you access. You may register using your name, zip code, and Benefits Card number. If you do not have a Benefits Card number or it is not easily accessible, the information required to complete mobile app registration may be found once you log into the online portal. Once you log into the online portal, under Main Navigation on the left side of the screen, click on User Profile > Mobile App Registration. This screen will provide the Employee ID and Employer ID required to complete the one-time registration process. We hope you will give it another try

Tax forms

I don’t see any information about my 1099 SA for the previous tax year.

Trggds

5 years ago

Cannot log-in

Unable to log-in ☹️

Lizmango

5 years ago

Me

This app doesn’t even have rudimentary reports, for tax items like funds forfeited. Add some useful reports!

friskydoq

5 years ago

Pretty Bad….

Not only does the App take forever to load, the website is an abomination. It’s a rarity I can successfully access my FSA or HSA on first attempt and it usually just times out. Never had a positive or consistency user experience with the App or website. Hire new developers please.

TJPierce21$

5 years ago

App won’t even let me login.

All I would like to do is check my HSA balance, but Tri-Ads website is not loading and the phone app won’t even let me login. I have been on hold with customer service for three hours and counting. I hope that my employer drops this garbage bank ASAP.

SoaD_009