App won’t open
App won’t open never will load
App not working
The app won’t open anymore
Was good now it’s not
The app used to work flawlessly, now every time I try to use it and place an order it declines my card. The card is not the issue because I went into the restaurant and the same card worked. Not sure why it’s happening but I can’t use my rewards which is the only reason for the app. If this isn’t fixed, I will be deleting the app.
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Difficult app!
Checking out of the app should not require so many screens! I click check out, I don’t want a pop up asking me to buy a whole lunch when I just ordered a smoothie. Further - the having to select a tip which is defaulted to 15% and then having to opt out if rounding up. People DO NOT want all of these steps for a simple order and check out. Far too many clicks for a smoothie. Remove the default tip and rounding up! Make the app ordering simple. You’re a smoothie chain!!
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Won’t accept Mastercard or Apple Pay
This app won’t accept my Mastercard or Apple Pay. That’s all. Declined it through Apple Pay but I can use it on other apps. Makes me never want to get Tropical Smoothie again.
App only opens via web links
Once it’s open, this app does everything well. Easy to use, easy to order, easy to pay.
Unfortunately, something on the last update broke it. If I open the app from its icon, it hangs at the loading screen.
If I click on any link to the app (e.g. through a marketing email), the app loads normally.
Don’t know what’s causing that error, but it’s a pretty significant one, and it hasn’t been fixed across more than a month now.
Unfortunately, something on the last update broke it. If I open the app from its icon, it hangs at the loading screen.
If I click on any link to the app (e.g. through a marketing email), the app loads normally.
Don’t know what’s causing that error, but it’s a pretty significant one, and it hasn’t been fixed across more than a month now.
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Won’t open
App stopped opening. I updated it and it still will not open. Finally, it actually crashes rather than perpetually opening.
I did try to provide app feedback in-app about an error I encountered when trying to use two rewards on one purchase (free smoothie + 1 add on). It’s tacky that you are not allowed to do that in general, especially if you think about your customers who always get the same smoothie.
The in-app feedback did not let me click submit after taking the time to do it. It felt like I was pressing a UI button without a link.
So until this app works again 1/5 stars. And probably not passed 3/5 stars until you fix in-app feedback. It would prevent issues of this magnitude & money in the long run.
I did try to provide app feedback in-app about an error I encountered when trying to use two rewards on one purchase (free smoothie + 1 add on). It’s tacky that you are not allowed to do that in general, especially if you think about your customers who always get the same smoothie.
The in-app feedback did not let me click submit after taking the time to do it. It felt like I was pressing a UI button without a link.
So until this app works again 1/5 stars. And probably not passed 3/5 stars until you fix in-app feedback. It would prevent issues of this magnitude & money in the long run.
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Apple Pay doesn’t work?
Can’t even check out. Pressing pay with Apple does nothing. Currently on iOS 26, iPhone 17 pro
Stopped working
Used app for several years up until a month ago. Now all I get is the pink welcome screen with graphics but it never loads past that. I’ve updated, deleted and reinstalled, and nothing helps. Disappointing.
App not working
I have jade to delete and re install my app several times and still unable to get into my account.
E R R O R - I can never log in.
App never lets me log in. There’s always an error stating that I need to try later and when I do, I experience the same issue. I’ve changed my password a few times in hopes that the issue will correct itself and I still get the same error message. DO BETTER.
wont let me order
for over a year anytime I try to order through the app and declined my payment takes the payment and their refund it back to me. I can never even use the app to collect rewards or nothing.
App doesn’t open
App takes forever to open or doesn’t open at all. Useless 😞
Why
Why does the app not work anymore? I uninstalled and it worked for that order and it’s already not working again. Please fix!
Was working great, now app just doesn’t load
I recently used this app to order a smoothie. Everything was working fabulously. All of a sudden, I went to open the app the other day and it’s stuck on a screen loading of a drink icon and no longer progresses beyond that point. Please help fix this; I don’t know what to do! When this issue is fixed, I will add more stars.
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Auto tip
Since there isn’t a place in the app to leave a comment or contact customer support, I will leave my concern here. I don’t appreciate being tricked into leaving a tip! This app automatically adds a 15% tip unless I physically select 0%. I prefer to tip in cash and I prefer to have the option! I don’t mind that you have this feature but it needs to be set at ZERO in case it is overlooked like I just did.
Deceiving your customers is NOT good business.
Deceiving your customers is NOT good business.
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App never opens
Awful app
Frustrated
Loved the app, recently logged me out and can’t log back in. Have reset password 4-5 times and still can’t log in. Deleted and reinstalled app and still same issue. Not sure what is going on.
Dosnt work
I have tried to use this app like 10 times and it charged my card seven times once when I was trying to place a pick up order and no matter what it always says, declined in the app, but then charges my card worst app ever
Menu in App
Users should be given the default option to look at the menu in the app without being forced to enter/search a store location and choose pickup or delivery option to look at food options. There is no acceptable reason for not allowing this. It wastes my time and causes more time to be spent at the order window. Not sure how this app is an advantage over using the website either because of this. Users should not be forced to have phone location turned to manually enter or scan a receipt's barcode for member points. Again, it's company greed & not necessary at all. The receipt gives that information of purchase location anyway, but where I am when I decide to enter the codes is NONE OF THEIR BUSINESS. Programmer should fix these. Otherwise, the app is ok.
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