Never works correctly
It always messes up apply my discounts. I have to exit an restart the app even then sometimes i can’t redeem my rewards. Its pointless in a hurry.
App doesn’t work
Since this new look of the app was released it doesn’t work often. It just sits on the Home Screen. Doesn’t happen everytime but it does most times.
Horrible App took 50$ from me but kept saying declined
Used multiple valid cards and it still said declined yet I got charged for every single one it sucks! Not sure how to get my money back but not sure I have a reason to go back there anymore.
Stuck on loading screen
Can’t even open app. Stuck on blinking colorful loading screen
app sucks
the app hasnt been working so i deleted and redownloaded and guess what my rewards account is gone and i lost everything! so happy!!
App not working
I always try using your app to order or in store for pickup and points and my app don’t work. Very disappointing experience.
Tropic Rewards Needs to be Fixed
I use my Tropic Rewards almost once a week. I recently referred a friend to the Tropical Smoothie app using my personal code, and I earned a free smoothie in the process. My free smoothie has to be redeemed before November 5th. I logged into the app to redeem my smoothie today, November 5th, and the promotion was no longer available on my account. I am very disappointed by this. If the promotion expires ON November 5th, then the terms should be more clear, and I should be notified to redeem my smoothie by November 4th. The Tropic Rewards are somewhat difficult to use, and this experience has been upsetting. I love Tropical Smoothie, so much so that I referred someone, so missing out on my promised rewards is devastating. The app should be updated to make the terms of the rewards more clear.
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Never works
I love tropical smoothie cafe however the app does not work 95% of the time. It is updated and will just keep spinning when I try to open the app. Also when I do get on the app and try to order ahead Apple Pay never works. This is the only app I’ve ever had these problems on continuously
Juice & food is ok but the app itself sucks
Juice & food is ok but the app itself sucks
Apple Pay doesn’t work
Apple Pay doesn’t work please fix
Just flashes colors
Just shows their logo flashing colors when I open the app, never goes any further. Tried both on and off WiFi. Pretty frustrating.
APP CRASHES
YOUR APP DOES NOT WORK. ITS BEEN DOWN FOR MONTHS. ONLY SHOWS LOGO AND THEN CRASSS
The app is OK, but they automatically add a 15% tip to every order.
Make sure you pay attention when ordering, because they automatically add a 15% tip. I usually don’t notice this until after I order, but this should really be something that’s optional and selected at zero as default.
Changes Tip after order
Will change your tip from % to $ after you order. Total went from $14-$25 after I pressed the order button. Will not be using the app again.
App is terrible now
This app is so buggy. It doesn’t remember my info. Sometimes the save info button is greyed out for no reason. A $20 order won’t send because it requires a $12 minimum to order according to this terrible app.
App loading issues
Ever since this update the app never opens. It keeps flashing the tropical logo and doesn’t ever do anything. Please fix the problem I’ve been trying for days
Keeps loading
App not working got an iPhone 17 all apps up to date . But this particular app keeps on loading on a bunch of different colors with its logo onscreen . Have had to close app , restart phone nothing works . Any idea what must be the issue.
Taking payment
It’s been 3 occasions now where I tried to order on the app and my card gets charged but my order never goes through and tries to make me pay a second time then I just lose out on the money cause how do I submit a dispute with just a screenshot of the order not being processed😔 idk if it’s cashapp or this app itself but nope. Lost out on $30 so far😭
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Tedious and buggy
Doesn’t save info, you will often times have to give your info 3 times just to make one order as the app bugs out and forces you to redo it all with consistency. Terrible app
Westminster Maryland location Tropical Smoothie Cafe
Upon arrival noticed music too loud— wasnt me shaggy”. Kenzie M. (Order #73 info on receipt)who took order wore a frown and I’m not exaggerating.
My smoothie —not impressed —wrap was good. After she gave me change- she went to sit down.
I had no problem with both girls dancing to music—nothing like licking your job but the music was blaring.
I will not return to this location
My smoothie —not impressed —wrap was good. After she gave me change- she went to sit down.
I had no problem with both girls dancing to music—nothing like licking your job but the music was blaring.
I will not return to this location
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