Useless app
Pulled over to place an order en route to my office from an event. Changed location to South Congress location only to have the app default back to Pflugerville. Negotiated absurd call tree got the manager for Pflugervilke bbq store who refused to cancel the order stating I had to come into The store. Now renegotiating app to cancel the order.
Good bbq but customer service is absurd
Good bbq but customer service is absurd
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No check out option on this app
Food is very good, five stars. I order from the counter often. The app has never worked for me, that’s what we’re rating, right?
App won’t let you checkout
Can’t even proceed to checkout with the app
Can’t checkout
The app is buggy and I couldn’t place my order despite trying to troubleshoot solutions for 30min… also, crazy that the store doesn’t accept order over the phone, I would love it if they could implement that pre-tech-psychosis convinience
Great food, pls fix the app ♥️
Great food, pls fix the app ♥️
Beef Rib Love
Full disclosure, I work for HEB at TTBBQ, but I still need to share my thoughts on this unctuous meat! My hubby and I share it and the two sides with meat left over! It is a special treat on a Friday! Treat yourself soon!
Not as good 2nd time
Came opening weekend food was really good. Today we got half the brisket as first time, it was dry, no sauce, cutlery. Disappointed!!!
Great ordering system
Easy to order. Haven’t tried the cue yet.
Fail
Another fast food franchise app, another fail. Tried to order from my local store, and the menu just spins and says data error. So I’m writing this from the store while waiting. To the people who manage this - you need to follow through with your software team and hardware/software system end to end, and not just say “let’s make an app” and walk away. This reflects on your brand.
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Page loading is really slow
Page loading is really slow
Easy
Awesome
Drive Thru pick up option
I love the BBQ. I wish there was a way to pick up through the Drive Thru. Finding a place to park on the weekend is a challenge.
Adopt Apple Pay
App was great easy to use. Until paying time. Please add Apple Pay!
Excellent BBQ!
Loved the bbq, and the whole experience! All the way to the beer and dessert!
Good food
The food is really good and the service is quick. The staff is also nice so that’s a plus.
Best around!
Tried for the first time yesterday and it is hands down the best bbq in this area.
Mama G
Worst ever! Took several attempts! Come on!
The best
I stopped going to other bbq places after having True Texas BBQ. It is a very good product, customer service is outstanding, prices are really reasonable and the online app is very reliable and easy to use plus it is updated on a regular basis so you know what they do and don’t have before making a trip to their location.
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Lean Please
Requested Lean or Extra Lean Brisket if possible and received all fatty with hardly no lean at all. Brisket Beans were extremely salty. No one answers when trying to contact to express my dissatisfaction. This is the 2nd time this has happened.
Enjoying Lunch
HEB has the BEST BBQ!!!!!!!!!!!!!!!!!!!!!
They do not pay attention
My order was missing meats, bread, and sauces. This location has gone down hill since the north Frisco location opened. Definitely will be sticking with North Frisco in the future.
