A solid upgrade
A couple of months ago we were promised new ways to log in. And here they are: we can now log in with a PIN number. Congratulations TSB on delivering a solid upgrade.
To those reviewers who have complained for years that the app lacks touchID and faceID I say: rejoice in the simplicity of this app. Give thanks that it is not loaded with useful features as other bank’s mobile apps are.
To those reviewers who have complained for years that the app lacks touchID and faceID I say: rejoice in the simplicity of this app. Give thanks that it is not loaded with useful features as other bank’s mobile apps are.
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missing features
i just switched from BNZ and loving being a TSB customer so far, but this app is seriously lacking in functionality compared to other banking apps. no Face ID on iPhone kills me, but at least there’s Apple Pay. really missing the BNZ app’s 2-factor auth for logging in on the web, too - it would be a lot more secure than getting SMS codes for approving online transactions!
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Review
App is functional however quite basic and doesn’t have Face ID option.
Fixed!
Edit: push notifications have been working properly for a few months now - thanks team!
Generally a good app, but badly let down by the unreliable push notifications. Despite being described as a feature in the description, push hasn’t been working for months now, and was intermittent for years before this latest failure. Hard to believe it’s this difficult to fix when the BNZ app can reliably provide it…
Generally a good app, but badly let down by the unreliable push notifications. Despite being described as a feature in the description, push hasn’t been working for months now, and was intermittent for years before this latest failure. Hard to believe it’s this difficult to fix when the BNZ app can reliably provide it…
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Font colour/size needs a change
Can you change the colour of the credit font from blue, you can hardly tell the difference from the black and the font is way too small, please make it bigger and bolder.
Good overall
It has most of required functionality, but some obvious features are not implemented yet e.g. Touch ID authentication, so you have to login using pin or password each time
Simple but works
Happy to have a functional app rather than the bank spending money on a fancy one.
Ok, but…
Generally a good app, but badly let down by the unreliable push notifications. Despite being described as a feature in the description, push hasn’t been working for months now, and was intermittent for years before this latest failure. Hard to believe it’s this difficult to fix when the BNZ app can reliably provide it…
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Please refine your app
Please refine your app, it is really basic, not too many functions in your app, which you will have to use the online banking via the computer. Please have a look at ANZ’s app, maybe you can make it easier to use like others. Also please add Face ID to your login system. Thank you!
Biometrics?
This app has huge security risks due to the lack of biometrics
Too much white space
Latest update there is too much white space, the functionality hasn’t changed which is great but you’ve added in too much space everywhere it isn’t needed & makes it too bright at night, please refer back to something like you had.
No Face ID??
Get with the times TSB!!
It’s 2025, why you haven’t implemented biometrics in your new version is beyond me.
It’s 2025, why you haven’t implemented biometrics in your new version is beyond me.
Not a bad app
Not a bad app when compared to some of the bigger banks. I was easily able to setup my apple wallet through the app which I hadn’t expected. The latest update was a refreshed look. Yes it looks fresher and more modern but the introduction of so much white space is disappointing. White space is not needed to make apps look modern. Please reduce this, even by a few pixels so that I can see all my accounts on screen again without having to scroll
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No biometric login support
I will change this from 1 star once Face ID or Touch ID is added.
No touch ID or face ID support
2025 and it still only provided pin protection. Seems to be one of the only banking apps that doesn't have any face or touch ID support, only a 4 digit pin which potentially isn't as secure
Cant use password manager
You lost me when i couldn’t use a password manager to register a password. Can’t even copy paste it in.
No fingerprint login?!
No fingerprint login? Cmon TSB! It feels that no effort has been put into developing this app in 20 years.
Love the new Apple Pay feature ❤️
Smoothly able to add my card to phone. Now I don't have to carry my card.
Don’t recommend
Better off going with one of the Australian banks. Much easier to work with and more honest.
rubbish, does not work
Junk
