Using app
I entered my policy number and dob and says the information doesn’t match !?!?
Great policy
I’ve used the app for a few years. Rarely have we used the medical part to make a claim but when we have it’s been easy. The bonus is that when the airline is late, we get an automatic text and a choice of sitting in the airport lounge or getting $40 per person listed on the policy. Last year over $500 was paid out to my family for delays alone! The policy was a fraction of that. This is just an added piece of cash that comes back to us. This is awesome because we only bought it for the medical, but this is a little extra bonus.
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App broken for 3 years. Company doesn’t care
App doesn’t work. Policy doesn’t match. Don’t waste your time
No Match on Policies
I have two policies with the company but couldn’t get them into the app. The app hasn’t been updated for 3 years. It is still promoted in their policy emails. It would have been nice to have this feature.
Ask for Internet Connection
Asks for internet connection even though it has one. App does not work.
Non Functional
This app keeps asking for an internet connection even though one is present. The app is also most frozen and unresponsive. Absolutely useless!
Doesn’t load to wallet
Frustrating as even password reset doesn’t work
Doesn’t work
I was hoping that the developers of this app would have noticed the previous bad reviews and fixed the issues. Too much to ask for, I guess.
Wallet Cards
This app is exactly what it was intended for; your digital wallet cards. This way you can carry your cards digitally instead of having to print them off for your trip. It is clear this app was never intended for accessing your policy. You need to go to the MyTugo website and register an account to view your policy. Very standard process and easy to follow. Tugo insurance has been great for me thus far and I am confident that if I need to submit a claim, they will take care of me and satisfy my needs.
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What a Useless App
This app is a piece of crap, I can’t even add my policy that I purchased as advised by the selling agent. I hope I am not regretting buying a policy from these guys, otherwise if I have any difficulty should a claim need to be made, I will be filing legal action and thanks to technology I have a digital footprint with TU which supports my transaction.
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Need help
I can’t add my policy. It doesn’t recognize info.
Please fix, I will update my review when resolved.
Thanks
Jason
Please fix, I will update my review when resolved.
Thanks
Jason
Says info is incorrect
I entered the info as on my policy, and it says it is incorrect. No contact information or help button.
Says correct information not correct
Another waste of time app.
Tried to add policy to apple wallet. Says info is wrong. No saving time here. Everything entered is correct.
Tried to add policy to apple wallet. Says info is wrong. No saving time here. Everything entered is correct.
Not working
I have tried 5x to add a trip to Tugo wallet and it keeps saying sorry....
Cannot add my flight
Cannot add my flight
Can’t add policy
This app will not allow for a policy to be added. Very frustrating
Worst app
It never lets me add my policy .. every time I manually key in all the details it shows “ need internet connection “ seriously?
I am from Canada where we have internet 24/7 I have an active connection but still can’t add my policy ..
I am from Canada where we have internet 24/7 I have an active connection but still can’t add my policy ..
Best travel insurance app
The TuGo app is easy simple to use with great features for when I needed some assistance during my vacation with my family. Two thumbs up!
