Ubank User Reviews

Customer Experience

Positive experience42.2% of reviews
Neutral7.9% of reviews
Negative experience49.9% of reviews

~ Based on 529 written reviews from the US App Store.

What users say

Is Ubank Safe?

Ubank: Digital Banking appears safe based on user ratings. AppsHunter Safety Score for Ubank is 90/100.

This assessment is based on 161 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.1% of ratings point to a safe experience
1.2% of ratings suggest some concerns
8.7% of ratings point to a risky experience

~ Based on 161 App Store ratings for Ubank.

Is Ubank Legit?

Ubank: Digital Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Ubank is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

L west pack

Great easy to setup alternative that offers smooth easy banking experience

Do not pay interest

This bank has gone from being a normal bank that treat their customers like all banks, too just another money grabbing entity that even hold transfers to NAB accounts, its parent company for as long as it can. Plus does not pay any interest at he end of the month if you with draw from it. We had 200k saved with them for years a were getting good interest. That is now in another bank.
Show more

Best bank ever

This bank is the best bank ever! I trust no one else with my money

Highly recommended

I really like the app's interface, they pay interest on time without any hassle, honestly I highly recommend it, one of the best banks I've ever had

Leave me alone

Over the last 2 weeks, I’ve been asked to rate the UBank app 5 times.
Good app though

Good Platform

Good value rates and an easy to use App

No Interest Payment

Disappointed that no interest is paid to Everyday Account which is why we deciding to move to a bank that does.

CJK

Very fabulous app. Easy to navigate

Great app

Very user friendly

Best bank Ever

Great bank with an easy-to-use app, excellent savings options, and a smooth experience. Highly recommend Ubank!

Great customer service

Had a very positive experience with the team from U Bank. Thank you!

WORST BANK EXPERIENCE

Locked out of my account as a CENTRELINK payment was flagged as “fraud”. They refused to answer any questions or explain why. Rude staff.
Left without funds for over a week where I ended up reporting the events to the Financial Ombudsmen and had account unlocked. Transferred my funds out straight away and closed all accounts.
DO NOT RECOMMEND THIS BANK TO ANYONE!
Show more

Great!

Great easy to use app

Easy to work with

Ubank has been very easy to work with and accessible.

Best Banking App and Bank

Don’t go to Reddit and read bogus customers yapping about bad banks and terrible interest. That’s the best in the market. I have been with Ubank since 2019 and have been saving enjoying interest ever since. Also those customers are bogus, they just cash in on referral bonus and if not get it, they yap and complain. Stay away from Reddit!! You finally did round ups. Yay!
Show more

Can’t open account

I couldn’t open account and customer service couldn’t help they were basically useless for future reference just be more helpful

Saving account

Don’t get UBank saving account if you don’t increase your balance you don’t get not interested for the month

Used to be the best bank in Australia!

The changes in the last two years have destroyed how good this bank was. Now you can’t pay from savings accounts, you can’t remove money from savings accounts, the app is so complicated and confusing.🫤

Easy

Consistently easy to use, never seem to have any issues accessing money or accounts. The app is fantastic, easy to navigate, intuitive, and money transfers are completed almost instantly

Satisfied

As an Internet Bank I was slightly hesitant at first but over the last 4 years I have been extremely satisfied and would highly recommend. Good monthly Interest Rates if you follow all the small steps to achieve these goals.